Archives: Jobs

We are looking for a Frontend Engineer! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Frontend Engineer Term: 12-month contract Location: Toronto Job ID number: C1170   Brief description of duties:

• Software Development:  This is a hands-on software development position to design high-level and low-level components, write high-quality software that will perform at scale, be supportable, and be extensible.
• Process & Operations: Builds, maintains, and extends our DevOps toolset to ensure ongoing improvements to team productivity and product scalability; lead one or two teams to  design, plan, deliver and operate high-quality software
• Leadership: Mentor and develop the team on technical concepts; ensures a culture that values technical excellence together with support and compassion for individuals

  Qualifications:  

• BS/MS degree in Computer Science or directly related discipline
• 8+ years of hands-on industry experience as a software engineer
• Experience providing leadership and mentorship to more junior engineers in the teams
• Lead architecture and design discussions to come up with the most effective technical solution
• Quick learner with the ability to understand complex workflows and develop and validate innovative solutions to solve difficult problems
• Have the ability to influence within and outside the team. You actively participate and influence in open/inner-sourcing initiatives and/or software communities.
• Have successfully built, deployed, and supported an enterprise-scale web application in the edge and/or in a multi-instance cloud.

  MUST haves:  

• 2+ years of hands-on software development with extensive experience in JavaScript and Typescript with more than one of the main component based frameworks like Angular2+.
• Experience in creating mock servers and working with end to end testing frameworks (e.g: cypress, webdriverio)
• Experience with HTML5, CSS3 & SCSS, RxJS, NgRx
• Coding using JS design patterns

  Nice to haves:

• NX, Angular Material, ngx-bootstrap, Spectator, ThreeJS (WebGL)
• Hands-on software development experience in backend (e.g Java, Python or NodeJs).
• Secure infrastructure as code provisioning experience or knowledge (AWS related preferred)
• Experience with Test Automation Frameworks
• Experience in healthcare is not required, but familiarity with data standards and workflows is a plus (e.g. HL7, IHE)

 

We are looking for a UX Designer! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: UX Designer Term: 6-month contract - 37.5 hours/month Location: Toronto Job ID number: C1169   Brief description of duties:  

• Conduct stakeholder and user interviews
• Collect and document business and design requirements
• Plan, conduct, and/or participate in user research
• Freely ideate and conceptualize via sketches, concept models, etc.
• Create annotated wireframes and functional/interaction specifications
• Identify and communicate design tradeoffs and alternatives, as needed
• Present findings, design concepts, and rationale internally and to clients
• Plan and facilitate client workshops and team meetings
• Interact and collaborate across internal disciplines
• Work within internal processes for design, development, and review
• Contribute to defining and improving quality standards and processes

  MUST haves:  

• Commitment to the full user-centered design project lifecycle, including user research, requirements gathering, ideation/concepting and design
• At least one (1) year of mobile design work with suitable portfolio of samples (be prepared to present these)
• Experience with Agile Development Methodology
• Expertise with tools of the trade, (e.g  Visio, Adobe XD, Figma, Invision)
• Problem solving, resourcefulness  and forward thinking in IA and Web design
• Versatility and perseverance in pursuit of the most effective design solutions
• Passion for creating comprehensive and effective design deliverables
• Good presentation skills in varied settings with the ability to express ideas and gain consensus
• Consultative nature with strong client relationship building focus
• Experience with lab-based and/or guerilla usability testing
• Proficiency with simulation and prototyping tools (e.g., Axure, Adobe XD, Figma, Invision)
• Content strategy and/or content development for the Web
• Taxonomy development
• Web application design experience
• Multi-platform/multi-channel design
• Experience in enterprise-class applications is an asset
• Technical depth and understanding of the software development process is an asset
• Proactive, self-motivated nature and working style
• Ability to work independently and collaboratively
• Excellent written and verbal communications skills
• Ability to work in a fast-paced environment;
• Ability to complete tasks and work items with a limited amount of supervision.

We are looking for a Manager of Information Data Management! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Manager of Information Data Management Term: Full-time Location: Toronto - Remote Job ID number: C1168   Brief description of duties:   Position Summary The Manager, Information Data Management will manage, lead and oversee a team responsible for data and information management building, design, development, testing, execution and quality assurance, aligned with the College’s Data Roadmap to achieve the business objectives. This includes effectively integrating processes enterprise-wide, demonstrating team leadership and building out data and information management organizational capabilities. This role will play a critical part in setting the technical direction for the department leading the discussion around overall solution design and working closely with the technical teams as the detailed designs and technical solutions are built and developed. Key focus areas for the team includes Design, Integration and Data/Information Architecture.   What you’ll do at OCP:   • Oversee the development and management of data processes including information technology and systems design and applications in a manner that is responsive to the College’s business objectives and organizational principles. • Deliver business analysis, technology related project management, technical documentation (e.g. request for proposal, project charters, project plans, technical specifications, test scripts and end[1]user guides) and training services. • Monitor and improve data quality and ensure best practice in development and support techniques, working with various stakeholders in development, testing and implementation of application programs having impact on improving functionality. • Collaborate with stakeholders to identify and define business data and system requirements for new report/dashboard implementations. Analyze existing operations and conduct feasibility studies to identify potential solutions. • Identify opportunities, select appropriate solutions, plan and work with the Manager of Technical processes to implement system upgrade projects and modifications for the improvement and growth of the Data technology infrastructure. • Manage and maintain all College data systems and assets (data and records management) including purchasing, budgeting, and budget review. Negotiate, administer and manage vendor and consultant contracts, service agreements and request for proposals. Develop and manage of departmental budget. • Manages the development and implementation of Information Management programs (DGO and Data Roadmap) and projects for the collection and use of data in support of operational needs, regulatory responsibilities, and program and service outcomes. • Manages the development of information, data and privacy policies. Ensures adherence to these policies by promoting a culture of efficient information management. Interpret governing legislative policies/procedures and communicate/advise management on the impact to Information Management Program. • Manages the development and delivery of awareness sessions/presentations related to Information Management program by ensuring staff are aware of their information and data management responsibilities. Advises the Information Management Office of any gaps to compliance • Develop strategies to minimize the effects of data changes on staff and business operations and identify and design processes and policies that address change management. Initiate and oversee the development of data projects and related training plans. • Develop and implement data policies and procedures, including those for data architecture, security, user access, standards, systems, development, testing work with Manager Technical Process to manage backups, disaster recovery, purchasing, and service provision. • Manage and supervise employees within the Information Data Management department including hiring, reviewing work plans, setting performance objectives, monitoring performance, providing performance feedback, and assigning and reviewing work. Motivate and further develop employees to ensure they stay technically current and can work effectively both independently and   MUST haves:   • Demonstrated use of innovation in how technology can support business and customer needs with proven experience in providing strategic and measurable contribution to business results. • Experienced in vendor management with project management skills to foster effective partnerships with the vendors. • Demonstrates strong analytical skills to determine infrastructure requirements, implementation requirements, project specifications, allocating appropriate resources and overseeing implementation. • Strong working knowledge of Business Intelligence and Data Management concepts. • Strong working knowledge of Data Governance and implementing a Data Governance Office (DGO). • A good understanding of Data Architecture, Data Modeling, Data Pipelines, ETL, Transactional DB, Analytical DB, and Relational DB. • Azure Synapse and/or Microsoft BI suite (SSRS, SSAS, SSIS, MSSQL, PowerBI) is an asset. • Judgment and discretion; ability to maintain the confidentiality of sensitive material. • Experience delivering presentations and/or workshops to a variety of audiences • Proven ability to build, maintain and support team cohesiveness to ensure overall needs of the department are being met. • Self-motivation and solid organizational skills to efficiently and effectively manage workload, deal effectively with multiple demands and maintain composure while progressing toward desired outcomes. • Proficient with Microsoft Office applications and relational databases & Pivotal Software along with extensive working knowledge of multimedia platforms for education and knowledge transfer   Nice to haves:   • Degree in a related field such as Computer Science, Information Technology, Data Science or equivalent.    

We are looking for a Technical Support Specialist! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Technical Support Specialist Term: 10-month contract - 37.5 hours/month Location: Toronto, Winnipeg and London - Remote Job ID number: C1165   Brief description of duties:   Contact Centre Technical Support Specialist supporting the PSHCP initiative.  Ideally someone with a few years of experience with specific contact center apps such as Cisco Finesse, Cisco Jabber, Verint, or dealing with contact center as a service.  Also good to haves include Service Now and Salesforce.  Other contact center applications that we do not use but experience could be leveraged would be Genesys, Amazon or NICE CX.   MUST haves:  

• Deep experience with Problem, Incident and Change (ITSM).
• Knowledge of cloud contact center platforms (preferably Cisco’s Hosted Collaboration platform and Verint’s Workforce Optimization).
• Strong analytical, quantitative, problem solving, and organizational skills; attention to detail; and ability to coordinate multiple tasks, set priorities, and meet deadlines.
• Effective internal consulting skills with a strong customer service orientation.

  Nice to haves:  

• Cisco’s Hosted Collaboration platform and Verint’s Workforce Optimization

We are looking for a Business Analyst! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Business Analyst Term: 6-month contract Location: Toronto - Hybrid - 2-3 days on site Job ID number: C1167   Brief description of duties:  

• perform system analysis, design, testing and implementation of applications and ensure they comply with strategy and standards.
• provide systems analysis and design expertise in the development and maintenance of the Ministry application systems
• analyze user requirements, generation of prototypes for user consultation and the design, testing, documentation, implementation and maintenance of applications
• coordinate analyses, develops, and implements solutions for complex problems
• consult with clients on the changes/modifications, recommend and develop training plans, and monitor operational performance
• plan application development activities, provide direction, guidance and technical support to programming staff and train junior team members

  Technical Knowledge and Expertise You have:

• advanced technical knowledge of large hardware and software operations and utilities, productivity tools, client server architecture, mini-computer, PC technologies, online processing systems, web-based technologies, Commercial off-the-shelf (COTS) and database management systems
• knowledge of rules-based engines based in COTS applications like Curam
• knowledge of front end, web-based technologies and data-mining/reporting-based COTS tools encompassing feasibility studies, requirements definition, analysis, prototyping, system design, implementation, testing and maintenance
• knowledge of design methodologies in Internet-based and/or distributed environments
• knowledge of Systems Development Life Cycle Methodologies, familiarity with ITIL Processes for Change/Release Management, use of object oriented and/or 3GL development tools, relational and hierarchical data base technologies, use of information retrieval packages using SQL and other query languages, one or more telecommunications protocols
• knowledge of emerging IT trends and technologies

Analytical and Problem-Solving Skills

• you can gather information on client problems, services and business goals/objectives
• you can evaluate requirements and review options for solution, assess cost/benefit of options, evaluate alternative conceptual systems designs and potential impact of proposed system changes on existing service delivery
• you can recommend approaches and discuss with client

Organizational and Project Management Skills

• you can plan, develop, manage, control projects and resolve complex technical design problems
• you have knowledge of project management and in-depth knowledge of task estimation, scheduling and control

Communication and Interpersonal Skills

• you can gather information, clarify needs and desired system changes, explain system development recommendations, explain and provide instruction on new/modified systems and technology
• you can prepare business cases, systems documentation, user manuals and guidelines
• you can clarify and discuss systems development options with clients

Technical Knowledge and Expertise 

• advanced technical knowledge of large hardware and software operations and utilities, productivity tools, client server architecture, mini-computer, PC technologies, online processing systems, web-based technologies, Commercial off-the-shelf (COTS) and database management systems
• knowledge of rules-based engines based in COTS applications like Curam
• knowledge of front end, web-based technologies and data-mining/reporting-based COTS tools encompassing feasibility studies, requirements definition, analysis, prototyping, system design, implementation, testing and maintenance
• knowledge of design methodologies in Internet-based and/or distributed environments
• knowledge of Systems Development Life Cycle Methodologies, familiarity with ITIL Processes for Change/Release Management, use of object oriented and/or 3GL development tools, relational and hierarchical data base technologies, use of information retrieval packages using SQL and other query languages, one or more telecommunications protocols
• knowledge of emerging IT trends and technologies

Analytical and Problem-Solving Skills 

• you can gather information on client problems, services and business goals/objectives
• you can evaluate requirements and review options for solution, assess cost/benefit of options, evaluate alternative conceptual systems designs and potential impact of proposed system changes on existing service delivery
• you can recommend approaches and discuss with client

Organizational and Project Management Skills 

• you can plan, develop, manage, control projects and resolve complex technical design problems
• you have knowledge of project management and in-depth knowledge of task estimation, scheduling and control

Communication and Interpersonal Skills 

• you can gather information, clarify needs and desired system changes, explain system development recommendations, explain and provide instruction on new/modified systems and technology
• you can prepare business cases, systems documentation, user manuals and guidelines
• you can clarify and discuss systems development options with clients

  MUST haves:  

• knowledge of rules-based engines based in COTS applications like Curam
• knowledge of Systems Development Life Cycle Methodologies, familiarity with ITIL Processes for Change/Release Management, use of object oriented and/or 3GL development tools, relational and hierarchical data base technologies, use of information retrieval packages using SQL and other query languages, one or more telecommunications protocols
• you can gather information, clarify needs and desired system changes, explain system development recommendations, explain and provide instruction on new/modified systems and technology
• knowledge of front end, web-based technologies and data-mining/reporting-based COTS tools encompassing feasibility studies, requirements definition, analysis, prototyping, system design, implementation, testing and maintenance

 

We are looking for a Risk Analyst! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Risk Analyst Term: 12-month contract - 37.5 h/month Location: Toronto - Hybrid Job ID number: C1166   Brief description of duties:  

End-to-end review of the processes and controls impacted by Workday. Identification of existing controls impacted by Workday – SOX and Non-SOX Identification of new controls that need to be created as a result of the implementation, including manual and automated controls, or IT dependent controls – SOX and Non-SOX Documentation of changed and new controls in appropriate formats for auditors – different formats and requirements for SOX and non-SOX controls Creation and documentation of process maps – SOX and Non-SOX Provide advice, guidance, review and challenge of the risks and controls identified and documented Coordination with control owners, auditors, SOX Office for design walkthroughs and testing, and control assessments including design and operating effectiveness Uploading all controls to ERIC, the Enterprise Repository of Internal Controls – a regulatory requirement for the bank.

  MUST haves:  

• Experience in identifying, creating, and documenting controls including SOX

  Nice to haves:  

• CPA
• Operational Risk

 

We are looking for a QA Specialist! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: QA Specialist Term: 12-month contract Location: Toronto - Remote Job ID number: C1164   Brief description of duties:  

• Design, build, execute TDM solutions incorporating all functions of TDM
  • Data masking
  • Synthetic data generation
  • Data provisioning
  • Data management
• Work closely with the TDM Architect and Technical lead on the TDM Enterprise initiative
• Support existing TDM solutions
• Turn requirements into a logical design of solution

  MUST haves:  

• Strong communication skills
• Strong understanding of database technologies (relational, hierarchical dbms)
• Strong SQL knowledge (querying, creating, maintaining DBs)
• Strong DB2 knowledge
• Strong Oracle knowledge
• Understanding of mainframe technologies
• Must work well in a team environment
• Proven experience working with CA/Broadcom Test Data Manager
  • Fast data masker
  • Data maker
  • Agile designer
  • Javelin
  • Portal

We are looking for a MS Dynamics 365 Functional Consultant! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: MS Dynamics 365 Functional Consultant Term: 12-month contract Location: Hybrid - Office's location Vaughn Job ID number: C1163   Brief description of duties: Dynamics 365 Implementation Consultant in Finance and Operations (F&O) For our POC support in Atlanta division, we’ll need (2) functional and technical consultants who have experience in Dynamics 365 F&O. These resources will support implementation team in preparation of data structures, setting up environments, writing & testing user-scenarios, and training & onboarding a small group of employees. Oversee the implementation team. Experience:

• In-depth understanding of Dynamics 365 F&O, particularly the Finance and Accounting modules
• Experience translating needs and requirements into solutions and providing quality oversight through the entire project lifecycle experience.
• Experience in translating business processes, logic, and user interface business requirements
• Thorough understanding of Microsoft Dynamics 365 ecosystem
• Excellent solution-oriented/problem solving, analytical, and organization skills

  MUST haves:  

• 3-5+ years of relevant experience financial systems implementations in either D365 or AX 2012 as either a functional or technical resource
• A minimum of one full lifecycle implementation of Dynamics 365 F&O
• 3-5 years working directly with clients, facilitating/leading requirement gathering sessions,
• Strong communication skills

  Nice to haves:   Good communication skills and ability to work in a cross-functional environment. Ability to deal with stakeholders in US (Canadian company but has significant investment in US now).

We are looking for a Security Architect! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Security Architect Term: 6-month contract Location: Montreal preferably - but still considering profiles from all over Canada Job ID number: C1162   Brief description of duties:  

• Evaluate security and fraud threats related to the use of different platforms and 4G/5G network infrastructure, and develop mitigation measures.
• Act as an expert in 3GPP architecture and GSMA standards related to LTE/5G security.
• Contribute to RFP processes and pre-sale activities, identifying cybersecurity criteria.     Actively collaborate with suppliers to ensure that their products’ security meets Cogeco’s needs from the outset.
• Work closely with the architects, engineers and solution experts of the wireless network’s various components, in order to integrate security at every stage of the project, from design to deployment, applying the “Zero-trust” principle.
• Conduct an in-depth analysis of architectural elements proposed by the different sellers and ensure that the plans and integration are carried out according to security practices and standards.
• Ensure that business processes related to the consumption and management of the wireless service are secure.
• Ensure the network’s integration with the monitoring, access management, data protection, vulnerability management, audit and other centralized security management systems.
• Act as an LTE/5G security expert and advise the security governance team, CISO and CTO on security risks and solutions related to the deployment of the 4G/5G network.
• Be responsible for the development and maintenance of the company’s security architecture and the roadmap for the 4G/5G network.
• Define the security standards and guidelines for the wireless network.

  MUST haves:  

• Experience in cybersecurity and architecture.
• Experience in LTE/5G architecture.
• Experience working for a Level I mobile network supplier or operator.
• CISSP, CEH, CCSP or equivalent.
• Hands on experience with 3GPP, GSMA, SIM and eSIM management, key management, fraud detection and wireless business services

   

We are looking for a Project Manager! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Project Manager Term: 12-month contract - 37.5 Location: Hybrid Job ID number: C1161   Brief description of duties:  

Manage and track project resources and provide leadership and coaching to them in their day-to-day activities; Oversee the process with the external supplier; Maintain excellent communication between project stakeholders; Provide project management deliverables to relevant parties; Identify issues for management review and prepare appropriate status reports and documentation; Identify the overall vision of needs, problems, opportunities and issues; Be able to identify and understand the expectations of stakeholders, interact with the different levels of project management, work as a team and be able to provide an accurate picture of the project status; Know how to adjust his/her behavior and the level of support according to the maturity of the team and the stakeholders, both business and IT; Ensure that the teams are functional, productive and that they are adequately organized; Ensure that teams are committed to continuously evaluating and improving their productivity; Protect team members from external interference; Ensure that the progress of the work is communicated and follow up on obstacles raised by the team; Guide and direct the team with tact to ensure that they adhere to the organization's new ways of doing things.

  MUST haves:

Experience leading a major project/program; Demonstrated experience in the investment and securities industry, particularly in an operational environment (i.e. back office and middle office) Relevant experience in a software integration and internal development project in an Agile/Scrum environment, with a strategic solution provider; Ability to be strategic in a business environment; Communication skills and human relations; Political awareness;

  Nice to haves:

• Bilingual- English and French speaking

 

We are looking for a Business Analyst/PCO! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Business Analyst/PCO Term: 10-Month Location: Remote Job ID number: C1160   Brief description of duties:   This role will work along-side our Project Manager, our vendor (SAP) and internal Workstream Leads to assist with:

• Ensuring business process documentation is updated in preparation for testing and go-live
• Support the project leads through prioritizing and updating documentation resulting from testing and go-live
• Support the project team through testing and training phases and assist with minutes, action items, bug management and follow-up
• General project administration (such as assisting the Project Manager with project scheduling and tracking needs)
• Update and track project tasks, actions and risks in Azure DevOps, Excel, Smartsheet etc.
• Gathering critical information from meetings with various stakeholders and producing useful summaries and reports.

  MUST haves:   The ideal candidate will have:

• some experience with SAP HRMS (SuccessFactors) or a large ERP solution in the cloud.
• the ability to work independently to complete assigned responsibilities.
• worked with and is able to collaborate with both business and technology teams.
• experience with supporting project teams through the UAT and go-live readiness.
• the ability to update documentation bases on testing outcomes.
• Effectively communicate with a cross-functional team members and various levels of management.
• Excellent time management skills.
• A track record of following through on commitments.

Requirements:

• A degree/diploma in HR, business, information technology or related field.
• Experience in Project Management and Business Analysis, or supporting such roles.
• Experience in business analysis and quality analysis testing.
• Strong analytical and conceptual thinking skills.
• Excellent documentation skills.
• Competency in Microsoft applications including Word, Excel, Outlook and Teams.
• Knowledge of project tracking tools such as Azure DevOps, Smartsheet's, MS Project.

We are looking for a Project Manager! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Project Manager Term: 4-month contract Location: Remote Job ID number: C1159   Brief description of duties: This PM will be managing the delivery of internal technology infrastructure initiatives related to Cyber Security and Cloud Transformation.   MUST haves:  

• Project Manager leading projects following both Scrum and Waterfall methodologies
• Experience working in complex environments (ie. Telco, Big 4, Government Agencies, Tech)
• Strong stakeholder engagement experience
• Experience using Confluence and Jira

  Nice to haves:  

• Managing Cloud transformation projects (Azure Cloud preferred but any cloud platform experience is an added benefit)
• PMP is an asset
• Experience managing cyber security projects or working with compliance frameworks (SOC 2, ISO)

We are looking for a Business Analyst! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Business Analyst Term: 12-month and half contract Location: Remote Job ID number: C1157   Brief description of duties:   EDC’s customer industry information is at the core of how EDC identifies risks and makes decisions. To this end, EDC is implementing the North American Industry Classification System (NAICS) across multiple operational and financial systems.  With a common, modern standard we will enable informed and effective risk monitoring, analysis and strategic decision making. To realize these benefits, the industry standardization initiative has prioritized 10 outcomes to deliver through year-end 2023. EDC’s current multiple industry classification schemes will need to be retired and ongoing governance will need to be established to ensure updated industry data accessible by multiple LOB’s and systems.   The Business Analyst will support these efforts by:

• Working with colleagues and stakeholders to gain an in-depth understanding of critical business requirements and processes,
• Conducting tests, surveys, and workshops,
• Writing reports and making presentations,
• Analyzing data models to deliver logical conclusions,
• Having strong communication and interpersonal skills.
• Liaison between the business community and technical teams
• Work with the business to elicit, analyze, communicate, validate, and translate business requirements into documentation and conceptual design from which solutions, including changes to business processes and information systems are developed

• Apply analytical abilities and specialized expertise to synthesize information and design solutions that leverage and extend business applications and services.
• Apply creative and critical thinking and diagnostic ability to gather client's functional and non-functional requirements and business rules using various elicitation and facilitation techniques. Consider multiple options, analyze alternatives, and select the one that best supports the business need and technical reality.
• Play a prominent role in working with subject matter experts and end-users to understand business needs, also to identify and monitor dependencies.
• Apply a variety of data and process modeling techniques to describe business information requirements.
• Contribute to the data strategy with business needs, feasibility, and execution approach to achieve outcomes
• Pro-actively recognize where solutions impact related applications or data/information integrity.
• Gather and document complex Business rules and processes supporting risk management activities and decision frameworks.
• Lead informative well-organized presentations and facilitate sessions to review requirements and identify gaps; ability to bring others to agreement around a set of ideas to achieve the goal or bring about beneficial resolution.
• Deliver clear, complete, and usable documentation that the client can validate to support the sign-off process and is useable for the technical project members to deliver the solution.
• When required, support testing activities of designed solutions to ensure alignment with original Business requirements.
• Data analysis and data querying to ensure data needs are identified from the business scenarios

Conduct planning and change management activities:

• Coordinate, plan and manage project-level analysis deliverables by determining the best approach to use for gathering, validating, and prioritizing requirements based on the nature of the project, risks, and complexity.
• Identify and resolve any issues created by changing requirements.
• Collaborate with Business Technology Product Owner to clarify features and user stories and support backlog prioritization and grooming activities.
• Execute requirements management activities while remaining flexible to changing requirements and project deadlines.
• Promote EDC’s business analysis best practices.
• Anticipate, prepare, and respond effectively to change, creating an open, receptive work environment.

• Share industry best practices and tools to create a positive climate and stimulus to encourage long-term learning and development for personal growth and growth of others.

  MUST haves:

• 10+ years direct experience providing Business Analysis services
• 5+ years experience in process improvements
• 5+ years experience in data analysis
• 5+ years experience in BA roles in complex IT environments
• Excellent understanding of various delivery methodologies, with strong experience working as part of an Agile or Scrum team.
• Excellent investigative and analytical skills. Ability to translate broad, strategic intent into tactical plans and directions.
• Excellent oral and written communication skills. Ability to communicate with both business and technical audiences. Strong listening skills.
• Strong understanding of how technologies can enable business opportunities.
• Ability to simplify technology / data communications for business consumption
• Strong relationship management skills, including facilitating group sessions and displaying leadership within a project team.
• Strong problem-solving skills.

  Nice-to-have:  

• BA Certification such as Certified Business Analysis Professional™ (CBAP®)
• Excellent Microsoft Office 365 skills especially Excel.
  • Experience and/or formal training and/or certification in Microsoft Azure (ADO)
  • PlanView
• Experience in data mining.
• Experience in an Insurance or Financial Services environment
• Experience with Financial Crimes Risk Management

 

We are looking for a Project Manager! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Project Manager Term: 12-month contract Location: Hybrid -  1 day a week in office Job ID number: C1156   Brief description of duties:   The Group Customer Technology team is responsible for delivering technology solutions to our Group Customer business partners for the benefit of advisors, plan sponsors, plan members and staff who support those stakeholders.   Reporting to the Manager Project Delivery within the Group Customer Technology, Group Life & Health Account, the Senior Project Manager is responsible for leading large and high risk/complex projects, working with business unit and technology leaders, cross functional teams, project team members and external parties to ensure projects are well-defined, planned and delivered.   In this role you will apply your advanced knowledge and experience managing multiple large and complex projects and teams to implement solutions to complex problems or to capitalize on opportunities.   Accountabilities: 

• Develop, contribute towards and adopt standards, tools, processes and best practices.
• Provides coaching and mentorship on Project Management and project delivery methodologies and practices to less experienced Project Managers.
• Responsible for product delivery and client/stakeholder satisfaction and relationship management

  Discover/Scoping

• Working with the portfolio team, utilizes intake and formalized discovery processes to perform high level analysis and work with business partners and the architecture team to define the problem/opportunity, expected business benefits, t-shirt size estimate and prepare an initiative brief.
• Working with the architectural team and business partners, gather enough high level requirements to develop a high level system impact assessment, scoped solution and business case.

Planning

• Partner with senior, multiple and/or executive stakeholders to conduct planning and to develop the project charter, goals, objectives and delivery methodology.
• Develop integrated project plans demonstrating strong financial and project acumen (including cost estimates, budget, resourcing requirements), applying appropriate estimation models, and refine and manage performance against them, customizing project planning methods to suit the project
• Perform risk planning and analysis (qualitative & quantitative), including risk identification and risk response planning.
• Facilitate the completion of an organizational change management assessment and work with the business to prepare an organizational change management plan

Execution & Operationalization

• Demonstrates management of full project lifecycle for multiple initiatives or workstreams varying in complexity and stakeholders, ensuring the effective execution of large or complex projects to deliver a product or solution that satisfies stakeholder expectations and achieves project success criteria (schedule, budget, team cohesion, regulatory, etc.)
• Track and monitor process, identify and manage variances and changes, and distribute information and reports on a timely and informative basis.
• Execute plans using, and integrating, different delivery approaches / methods when needed
• Raise, track, and resolve issues and manage conflicts or remove barriers across multiple stakeholders with minimal escalation
• Execute Canada Technology processes effectively, including adherence to compliance processes and exercising sound judgment, ensuring documentation is completed
• Successfully operationalize / transition project to production and maintenance
• Lead post implementation reviews

  MUST haves:

• 8+ years as a Project Manager in a Technology delivery environment
• Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc) or equivalent combination of training and experience.
• Strong analytical and problem solving skills, particularly critical thinking, with a strong attention to detail.
• A focus on understanding the desired business outcomes and delivering to meet those outcomes
• Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others.
• Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally.
• Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams
• Comfortable working in a fast-paced, dynamic environment and operating under levels of uncertainty
• Keen negotiation skills and the ability to facilitate discussions, prioritization and decision making across multiple business areas and multiple technology teams to achieve project objectives.
• Ability to adapt to changing priorities.
• Ability to influence and negotiate win-win outcomes among cross-functional teams.
• Ability to grasp concepts quickly and to work independently with minimal direction.
• Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality.

  Nice-to-have:  

• Accreditation in Project Management such as Project Management Professional (PMP) or equivalent credentials.
• Experience in both waterfall and agile methodologies.
• Experience working with, or within, a financial services organization
• Experience with business analysis

 

We are looking for a Technical Support Specialist! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Technical Support Specialist Term: 12-month contract Location: Hybrid - Few days a week in office downtown Job ID number: C1155   Brief description of duties:   The Technical Support Specialist is responsible to deliver on site support activities with a focus on end user support, setup and operational maintenance of computer system hardware and software, as well as technical support for computer applications and communications software. This position will work within a team of other IT Department personnel, and in conjunction with personnel from other divisions, to execute the company's IT strategies and ensure the streamlined operation of the IT Department in alignment with the company's business objectives. User support:

• Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests Image, deploy, upgrade and refresh PCs and manage assets
• Triage incoming tickets; assign to various queues in accordance with established procedures
• Responsible for maintaining and patching computer hardware, software and operating systems that supports the current PCI compliancy model. Administer, configure, install and maintain desktop, laptop, tablet, printers, cell phone and communication hardware and software applications
• Consult user guides, technical manuals and other documents to research and implement solutions; collect, organize and maintain a problems and solutions log for use by technical support analysts
• Determine trend analysis, emulate or reproduce technical problems encountered by users
• Provide local subject matter expertise regarding processes, technology, organization and business
• Continuous development and improvement of On-Site Support service delivery for enhancing the user experience.
• Provide hands on support to our specialist team with server, network, printer, and telephony infrastructure when needed.

Supplies, services and systems:

• Maintain software licences and asset inventory
• Maintain the system backups for Recovery and Disaster Recovery
• Administer and maintain security compliance on all Apple Business Manager and AirWatch devices
• Responsible for providing accurate account management on Users Accounts
• Responsible for onboarding and off boarding of users’ computer equipment
• Schedule service work and maintenance as required; assist in overseeing work, ensuring meeting of established standards
• In accordance with department mandate, liaise with vendors for procurement of equipment, supplies and services as required
• Performs periodic on-call and other duties related to those enumerated above which do not alter the basic level of responsibility of the position and which supports our 24x7x365 operations.
• Provide regular management reports and recommendations regarding capacity planning for systems within the position's scope of responsibility

  MUST haves:  

• Must have a minimum of 2-3 years’ experience imaging Windows devices – desktops/laptops/tablet

Demonstrated working knowledge of:

• Strong technical knowledge of troubleshooting PC's, laptops, MS Windows
• Experience working with Active Directory, user permissions, group policies, password resets, user creation
• Experience working with ticketing systems
• Experience working with imaging and customization for system profiles
• Experience working with Windows Enterprise Servers 2008 - 2019 Standard - Data Center.
• Experience working with Office 365 / Exchange Enterprise Server and User Email Support
• Experience working with Zoom, Slack, Cisco IP Communicator Suite, Jabber, Webex, Airwatch