Job Archives
We are looking for a IT Business Relationship Manager! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: IT Business Relationship Manager
Term: Full-time - 37.5
Location: Etobicoke - Hybrid
Job ID number: C1257
Brief description of duties:
The IT Business Relationship Manager will be a valuable member in contributing to the organization’s future. Supporting the Director – IT Solutions, this individual is responsible for understanding the organization’s vertical business units, relaying customer needs, assisting in the prioritization of projects, ensuring that projects align with the technology that provides maximum return on investment, and directing IT strategy in support of the overall business strategy. This role will require travel to various warehouses across the GTA, as well as up to 15% of out of province travel. Lastly, as a member of our core team, the right person for the role will be a leading example of the organization’s culture.
Reporting to the Director – IT Solutions, in this role, you will:
- You build and maintain relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs and can respond with agility to changing business priorities.
- You are current on new technologies and service management practices and provide direction on what emerging IT operations technologies and methods should be introduced, integrated and assimilated within IT Operations.
- You provide leadership, coaching and direction as it pertains to IT policies and procedures.
- You counsel operations on developing intake proposals and assist with planning against budgeted commitments.
- You work with clients on planning and execution of work as it relates to client needs.
- You collaborate with other IT Management to align business groups where appropriate.
- Your business partners are excited to collaborate with you! You support one another as a team and work together, leveraging everyone’s strengths.
- You are depended on to see your commitments through and with good intentions.
- You work with business operations teams to ensure good coordination of IT changes without impacting business processes.
- Look out for one another by putting the safety and well-being of each other first, always do what we say we’re going to do and treat everyone with honesty and respect.
- Bring thought leadership and constant value to our customers, think and act as a team and celebrate our wins and learnings every day.
- Have the courage to challenge the status quo, the desire to improve on yesterday and a focus on delivering customer solutions that make us and our clients even better.
- You are a strong leader capable of motivating and energizing the project team members in a high pressure, dynamic environment
- You have experience working effectively and collaboratively in a team environment and with employees at all levels/areas of the organization
- You have experience applying conflict resolution techniques to prevent/mitigate issues
- You have the ability to foster accountability/ownership towards set goals and targets
- You have strong interpersonal skills with ability to work and communicate effectively at all levels in an organization
- You have the ability to adapt and drive change
- You have the ability to deal with ambiguity and transition to action
- You drive continuous process improvement
- You have knowledge of existing business and IT processes and technologies
- You have strong internal/external customer service skills
- Undergraduate degree in Information Technology, Project Management, Business, Computer Science or a related discipline
- 3-5 years Client Relationship management experience
- 3-5 years’ experience in the supply chain environment
- Strong business acumen and knowledge of business concepts including strategy development, financial analysis
- You have experience applying conflict resolution techniques to prevent and mitigate issues.
- Solid supply chain knowledge around end-to-end processes with a focus on warehousing and transportation
- You can foster accountability and ownership towards goals setting and targets.
- When making decisions, you consider everyone and engage those who can add value to the process.
- You are adaptable in your approach and prioritize with focus on what adds value to the client.
Job Features
| Job Category | Business Relationship Manager |
| Client Relationship management | 3-5 |
| Supply chain environment | 3-5 |
We are looking for a Project Manager! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Project Manager
Term: 6-month - 37.5 hours
Location: Remote
Job ID number: C1256
Brief description of duties:
working a part of a team of 15 PMs managing robotic automation projects. The tool they are using is BluePrism. The projects would require a combination of technical and business relationships and encompass both waterfall and hybrid agile – their version of agile versus full agile. You would be working with some offshore teams, but it would fall between a regular 9 to 5 pm schedule working as per a 7.5-hour workday. Basic project management role. Able to run effective meetings. Work with stakeholders. Understand PMBOK and apply that too their methodology.
MUST haves:
- Intermediate PM
- Good communicator
- Strong business acumen and technical
- Strong waterfall and agile experience
- Strong PMBOK
- RPA (Blue Prism) – nice to have
Job Features
| Job Category | Project Manager |
| Project Manager | 4+ |
| RPA (Blue Prism) | Asset |
We are looking for a Technical Lead! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Technical Lead
Term: 6-month - 40 hours
Location: Remote
Job ID number: C1255
Brief description of duties:
- Work under the direction of Integration Architect to design, develop and test mule applications or systems across functional areas
- Provide leadership and guidance to the developers in the team within agile software development lifecycle
- Provide and follow best practices and standards to ensure technical compliance.
- Obtains approval of system and programming documentation. Recommends changes in development, maintenance and system standards
- Provide root cause analysis to resolve complex issues as part of support
- Work on multiple priorities at the same time and manage the work/time effectively
- Develops conversion and system implementation plans
- Coordinates system upgrade activity
- Trains user personnel in the conversion and implementation of the system
- May include company-wide, web-enabled solutions
- Passionate engineer
- 5+ years Strong mulesoft development experience, with understanding of architecture
- 5+ years Strong knowledge of MuleSoft Anypoint (on-premise and iPaaS) supported by obtained certificate MuleSoft Certified Developer
- 1-2 years Recent LEAD experience – as they will be working as a technical lead
- Knowledge of other application integration technologies and platforms e.g. TIBCO, WebMethods
- Experience in designing integration solutions using various approaches such as Microservices, messaging, queuing, API management and patterns, etc.
- Practical knowledge of DevOps practices and tools (optional)
- Knowledge of standards and good practices in scope of both: designing architecture of EAI solutions and software development
- Knowledge of modern IT concepts such as Big Data, Internet of Things, Cloud or Microservices
Job Features
| Job Category | Technical Lead |
| MuleSoft Anypoint (on-premise and iPaaS) | 5+ |
| Lead | 1-2 |
We are looking for a ServiceNow Consultant! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: ServiceNow Consultant
Term: 12-month
Location: Toronto, Mississauga and Etobicoke - Hybrid, onsite required 1/week
Job ID number: C1254
Brief description of duties:
The client's team is accountable to act as a point of contact/business relations to key 3rd party IT service providers; assessing and driving on-going improvements in service delivery, including defining and monitoring performance of key performance indicators/metrics, managing technology and business issues as they relate to contracts managed; ensuring business value for services provided and cost optimization. The ServiceNow Platform Team manages the platform, the Service Catalog, inclusive of all major ITIL processes such as release, change, configuration management, communication, incident, and problem management, and partners with the business and Enterprise Architecture to ensure effective service strategy and design.
The ServiceNow Administrator will work with the IT and Business mid leadership, IT stakeholders, architects, development teams and various service delivery groups. This position places special and initial emphasis on the administration of the ServiceNow Platform Administration and updating minor updates to Service Request workflows. This is key for this role to be able to use Flow Designer and update existing workflows.
This role is responsible for working on incidents through investigation of root cause, administration opportunities within the ServiceNow platform. The role sits within the ServiceNow Platform Team and is tasked with troubleshooting issues in a hybrid cloud environment. The role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectation from the business, as well as a very solid understanding of an enterprise IT infrastructure operational environment and industry best practice.
MUST haves:
- 4+ years experience with ServiceNow supporting day to day administration of ServiceNow instances as well as experience supporting ServiceNow implementation instances.
- MUST have flow designer experience
- ITIL v3
- Implementation of ServiceNow ITSM applications
- ServiceNow Administration - changes to processes, workflows/forms, building custom reports, managing data, personalizing lists, and content management.
- Agile, Scrum or Waterfall methodologies
- Experience in ServiceNow working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Discovery, Service Mapping, Service Portal and Custom Application Development.
- Implementation of ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations.
- Experience with configuring workflows for different categories
- Experience Performing day to day Administration of ServiceNow instances, including changes to processes, workflows/forms, building custom reports, managing data, personalizing lists, and content management. (Must Have)
- Wide range of Implementation Experience with many global clients in the ServiceNow suite development including SOAP/REST integration, Discovery, Service Catalogs, Business Rules, Update sets and workflows.
- Experience in Administration, documentation, and technical support of the ServiceNow platform with a focus on designing and delivering technical solutions that are developed on the ServiceNow platform.
- Working experience of various phases of Software Development Life Cycle (SDLC) such as Design
- Good working knowledge on Software Development Methodologies like Agile Scrum, Waterfall
- Functional knowledge and Implementation Experience of IT Service Management (ITSM) frameworks.
- Experience in loading assets into SNOW from third party system using Web services and Import Sets.
- Experience in designing, development and Implementation of ServiceNow platform ITSM application.
- Immense knowledge about the concepts like LDAP, MID Servers, Workflow administration, Reporting, Form/UI configurations, Notifications, data imports, custom scripting.
- MS platform and scripting knowledge
- SQL server database knowledge
- Canadian Financial industry experience
Job Features
| Job Category | ServiceNow |
| ServiceNow | 4+ |
| Flow designer | 4+ |
We are looking for a Project Manager! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Project Manager
Term: 6-month
Location: Toronto and Winnipeg - Flexible work environment, will need to go onsite every once in a while.
Job ID number: C1253
Brief description of duties:
MUST haves:
Nice to haves:
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Job Features
| Job Category | Project Manager |
| Project Management | 10+ |
We are looking for a Power BI Developer! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Power BI Developer
Term: 3 to 6-month
Location: Toronto - Hybrid
Job ID number: C1251
Brief description of duties:
We are looking for an experienced Power BI Consultant who can work with our existing team in identifying clients’ needs and developing pragmatic solutions to business problems.
- Investigating business systems, taking a holistic view of the situation, including organization structure and governance, key stakeholder needs and staffing issues as well as current processes and IT systems
- Collecting requirements through standard techniques like document analysis, interviews, focus groups, workshops, customer journey and other process mapping and design thinking;
- Working collaboratively internally and with partners to deliver chosen solutions;
- Adept in developing, publishing and scheduling Power BI reports as per the business requirements.
- Able to properly understand the business requirements and develop data models accordingly by taking care of the resources
- Ingesting data from a variety of corporate data sources and performing required transformations in Power BI query editor
- Data modelling capabilities including designing effective BI data models
- Working with our clients to manage User Acceptance Testing (UAT) processes and fixing any defects identified.
- Publishing reports via the Power BI service, managing them through distribution of apps and monitoring usage/data refreshes/security access.
- Shaping an approach for governance and deployment of Power BI i, including advising on licensing, distribution/sharing, training and support.
- 3+ years’ experience as a Business Intelligence developer using the Microsoft BI stack e.g. SQL Server database, SSIS, SSAS, SSRS, Power BI
- Very strong SQL skills for querying and creation of views/tables, functions and stored procedures
- Able to integrate Power BI reports into other applications
- Experience in designing ETL processes including knowledge of data warehousing strategies and theories
- Build dashboards, reports and cubes using SQL, MDX, DAX, Power BI or other visualisation tools
- Articulate and document architectural solutions and processes
- Attend technical and business meetings and act as a subject matter expert
- Establish and maintain collaborative relationships with stakeholders
- Understanding dimensional modelling ideally for Financial Services
- Knowledge of cloud computing (AWS or azure)
Job Features
| Job Category | BI Developers |
| Business Intelligence developer | 3+ |
| Microsoft BI stack e.g. SQL Server database, SSIS, SSAS, SSRS, Power BI | 3+ |
| SQL | 3+ |
We are looking for a Fullstack Developer! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Fullstack Developer
Term: 6-month
Location: Remote
Job ID number: C1250
Brief description of duties:
The contractor will be required to assist with application development tasks to support the new PowerSchools Student Information System. The tasks will include data integration between PowerSchools and many of our on-prem applications as well as Angular and .NET development work on some on-prem applications.
MUST haves:
- Fullstack developer
- Angular Front End – needs to be strong
- .Net Back End
- .Net Core
- API
- Strong Communication Skills
- Able to problem self
- Independent worker
- Able to Collaborate with team members
- Azure
- DevOps
Job Features
| Job Category | Fullstack Developer |
| Angular | 4+ |
| .Net backend | 4+ |
| .Net core | 4+ |
We are looking for a System Analyst! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: System Analyst
Term: 7-month - 37.5 hours
Location: Remote
Job ID number: C1249
Brief description of duties:
- They’re looking for a Sr. level person—someone who can do technical defect investigation, trace it through the system, investigate things, work on larger projects, work directly with business stakeholders to collect requirements, and present to senior leadership (great comms required).
- Liaises with business stakeholders to understand business objectives and to design the solution that will meet their business requirements
- Defines and communicates systems requirements at the appropriate level of detail to ensure application change is understood by various stakeholders (Business and IS) within a high-volume production environment
- Analyzes and conceptualizes the design alternatives of the solution, working with the Architects, Vendors, Developers and Quality Assurance/Testing, to achieve the client stakeholder objectives
- Owns and delivers functional change items through the transitional waterfall methodology, while adapting to changing priorities, operational needs and strategic initiatives
- Applies both in-depth business and technical (data driven) knowledge, to successfully represent the business and technology community in arriving at technical solutions
- Creates/Updates technical documentation such as requirements and specifications
- Demonstrated ability to provide technology recommendations to the business stakeholders
- Experience with Delivery - working with Developers, Architects and Quality Assurance to design and analyze alternatives, assist in dev/test as SME, and complete a smooth implementation with business partners
- Proficient SQL skills and experience connecting data analysis to logical/business concepts
- Proficient analytical, troubleshooting, and problem solving/decision request experience
- Advanced knowledge, experience, and understanding of architecture, application systems design, and data integration patterns
- Demonstrated proficiency in a team environment with projects involving the integration of disparate types of technologies/platforms and agile development
- Capability to establish and maintain effective partnerships and relationships
- Strong communication skills (oral, written, facilitation, presentation)
- Excellent ability to summarize complex and sensitive topics to effectively communicate to senior stakeholders
- Demonstrated initiative and leadership abilities - comfortable managing issues in cross functional teams
- Positive attitude, keeping a constant watch on how to do things better
- Adaptability and a willingness to take on new challenges
- Conflict and issue resolution and escalation
- Ability to self-direct, own tasks and provide appropriate status to leadership
- Post-secondary education in a related discipline
- Knowledge of the Wealth Management and Financial Services industry
- Experience with Varicent Incentive Compensation Management (ICM)
- Experience with SAP ECC, and HANA
- Experience using JIRA and Confluence
- BOBJ (aka SAP Business Objects BI or SAP BO)
Job Features
| Job Category | System Analyst |
| SQL | 5+ |
| Architecture, application systems design, and data integration | 5+ |
We are looking for a Business Performance Consultant! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Business Performance Consultant
Term: 6-month open to convert into Full-time
Location: Toronto - Hybrid
Job ID number: C1248
Brief description of duties:
- Develop, maintain, and execute on project plans, timelines, milestones, and deliverables for all aspects of the performance management lifecycle for senior leaders, including technology,, communications, learning, and stakeholder support.
- measures and track performance KPIs and provide metrics
- Collaborate with teams and functions to build reports to track performance across all operational metrics of the business unit
- Develop automated solutions (i.e., business intelligence, dashboards reports, and data extracts) that provide complete, accurate, and timely insights to enable the business unit to meet their goals
- Serve as an advisor to our senior leaders, problem solving on business and technology to improved business performance
- Perform standard and advanced coordination and administrative duties such as setting up meetings, leading and participating in calls, taking notes, and summarizing action items. Create business presentations for senior executives with overall meeting support
- Inform and influence business strategies and preparation.
- Continually evaluate operational structures and processes and identify potential areas for efficiency building
- Oversee overall portfolio financials
- Banking
- Technology consulting background
- Strong leadership skills
- Excellent communication
Job Features
| Job Category | Business Performance Consultant |
| Business Performance Consultant | 5+ |
We are looking for an Infrastructure Engineer! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Infrastructure Engineer
Term: 6-month Contract
Location: Remote - Very rare chance they would travel to Boston or Pittsburg for a conference but should have VISA and ability to travel just in case.
Job ID number: C1247
Brief description of duties:
- Generalist role to help alleviate his two fulltime guys. Very cross-functional consultant needed.
- Guy started a year and half ago and inherited a mess. They’ve made progress but 10 years of neglect there are a lot of issues to be resolved. Trying to get his head around them all. Off the top and not limited to:
- Authentication of Wifi WPA k2 devices (enter software), demark emails. Build connectors in MS, ACL, and network issues. Citrix rollouts
- Working with their MSP in Montreal (company called Syntax) which hosts their environment. 90’ VM’s. Mostly windows and different app support pieces
- JDEdwards AS400 ERP implementation. Support
- Magento ecommerce platform up in AWS. Upgrade ongoing. Support, cleanup whitelist and load balances.
- PHP upgrade. Relevant support.
- Upgrade of middleware system which handles API called for Salesforce
- Support open tickets for the client
- Roll-out prism solution, remediate findings, VPN issues with Azure
- Roll-out new SIM and NDR to manage security monitor
- Firewalls - preferably experience with Palo Alto and Panorama
- Strong Networking skills, preferably experience with Cisco IOS and Meraki solution
- Strong experience in O365 Domain Administration, email, Mimecast, DLP
- Experience in cloud platforms – AWS and Azure
- Strong skills with security platforms such as SIEM, MDR, TLS certificates
- Strong troubleshooting skills in all areas of IT including Applications
- Good communications skills
- Experience working for pharma or consumer packaged goods companies
Job Features
| Job Category | Infrastructure Engineer |
| Palo Alto and Panorama | 4+ |
| Cisco IOS and Meraki solution | 4+ |
| AWS and Azure | 4+ |
We are looking for a Java Software Engineer! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Java Software Engineer
Term: Full-Time
Location: Remote
Job ID number: C1246
Brief description of duties:
We are currently seeking a Software Engineer to develop, support and analyze technical solutions. The successful candidate will join the Digital Solutions Individual Insurance team and will be a team player with strong technical and problem-solving skills, who shows initiative, and is accountable for results.
What will you do?
- Collaborate with skilled Agile team members to develop and deliver high quality web applications
- Develop efficient, high-quality, documented code
- Complete coding, testing, debugging and implementation activities as required
- Write both unit and integration tests, and develop automation tools
- Contribute to the estimation, planning and management of development tasks and provide regular updates on progress against those tasks
- Participate in agile ceremonies
- 3-5 years of Web application development experience
- Working experience with Java, Spring, middleware technologies, as well as web and web hosting technologies
- Strong overall understanding of WebSphere/WebSphere liberty, web applications and server technologies
- Experience with SQL
- Good understanding of DevOps tools (BitBucket, CDD, Jenkins)
- AEM (Adobe Experience Manager) knowledge/experience is an asset
- Customer obsession – customers are at the centre of all we do
- Excellent verbal and written communication skills
- A continuous improvement mindset
- A penchant for creating re-usable components and identifying opportunities for re-use
- Ability to work both independently and collaboratively as part of a team
- Challenging work, a fun environment, and the opportunity to grow your career.
- A friendly, collaborative, and inclusive culture
- Flexible workstyle (Office, Virtual or Hybrid) depending on your role
- Competitive salary and bonus structure
- Flexible benefits and vacation
Job Features
| Job Category | Software Engineer |
| Web application development | 3-5 |
| Java, Spring, middleware technologies | 3-5 |
| Web and web hosting technologies | 3-5 |
We are looking for a .Net Software Engineer! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: .Net Software Engineer
Term: Full-Time
Location: Remote while the client is adopting their return to work plan
Job ID number: C1245
Brief description of duties:
- Collaborate with architects, designers, business system analysts, application analysts and testing specialists to deliver high quality solutions
- Participate in business requirements, test planning, design reviews, etc. to gain a solid understanding of the application and provide input into various SDLC deliverables
- Coordinate with both onshore and offshore teams to ensure coding, testing, debugging and implementation activities are completed as required
- Produce and maintain documentation and records in compliance with the SDLC requirements
- Analyze, define and document requirements for data, workflow, logical processes, interface design, internal and external checks, controls, and outputs
- Ensure information security standards and requirements are incorporated into all solutions
- Contribute to the ongoing support, stability and performance of application systems in production including problem analysis, resolution, escalation and reporting as necessary
- Stay current with trends in emerging technologies and how they could apply to the client's shop
- Excellent verbal and written communication skills
- Ability to liaise with internal and external stakeholders and adapt approach when dealing with technical and non-technical audiences
- Ability to work both independently and as part of a strong, collaborative multi-site team
- Excellent organizing, planning and time management skills with the ability to multi-task
- Self-directed and proactive; thinks beyond the immediate problem with ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner
- Possess an inherent passion for continuous improvement and innovation
- Customer and results focused
- Flexible and adaptable with the ability to align to changing priorities
- University Degree or College Diploma in a related discipline
- Minimum 2 years of progressive information technology experience with full application development life cycle and systems integration experience
- Strong understanding of distributed application architectures
- Working knowledge of SQL, SQL Server and relational database technologies
- Working knowledge of C#, .NET Core, API, ASP.NET, SOAP based web services
- Experience in designing systems that use XML, XSLT and schemas
- Experience in DevOps experience
- Knowledge of the financial and insurance industries
- Working knowledge of Continuous Integration/ DevOps processes and tools such as:
- TFS for SDLC automation and management
- Git/Artifactory/NuGet for source code and artifact management
- Docker and Kubernetes for application deployment
- NUnit for unit test automation
- Experience with VB6.0, Classic ASP, .NET web development, REACT, Angular
- Experience with RESTful services
- Exposure to Enterprise Service Bus (ESB) integration architectures and technologies
- Past experience with Group Benefits and Group Retirement products and business domains is an asset
Job Features
| Job Category | .Net Developer |
| Full application development life cycle | 2 |
| Systems integration | 2 |
We are looking for an Application Developer! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Application Developer
Term: Full-Time
Location: Remote while the client is adopting their return to work plan
Job ID number: C1244
Brief description of duties:
The contractor will be Marinating and enhancing business applications in a distributed environment including SQL server and .NET (MS).
MUST haves:
- 6+ years MS based development
- SQL and .NET development experience
- Database development, Windows development as well as batch processing, web apps and web services (full stack)
- AGILE shop experience
- Good communications skills and thick skin
Job Features
| Job Category | Application Developer |
| MS based development | 6+ |
| SQL and .NET development | 6+ |
| Agile | 4 |
We are looking for a Software Developer! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Software Developer
Term: 6-month - 37.25
Location: Remote for now - Toronto, hybrid once they go back to office.
Job ID number: C1243
Brief description of duties:
Client’s ITS Product Delivery requires the services of a Senior Software Developer to support development activities in on-going projects.
The contractor shall provide the following services:
- Participate, as part of a development team, in solution development related activities to include solution design, construction, testing and implementation.
- Perform code updates to conform with code development standards and in conformance to the client's Blueprint Architecture.
- Develop, modify, and execute test plans, test scenarios and test cases and ensure sufficient unit/module/system test coverage.
- Promote and implement applications adhering to Information Technology Service Management procedures and processes.
- Adhere to system development standards, methodologies, quality assurance principles and processes.
- Deliver, as part of a development team, the defined technical solution.
- Deliver the solution according to scope defined by the Technical Lead in accordance to technical, architectural and quality standards.
- Create technical documentation to include, but not limited to, a Technical Design Document, test plans and test cases.
- Execute and conduct comprehensive unit, module and system integration testing.
- Provide oral briefings on an ongoing basis to appraise Technical Lead as to the project status, challenges, risks and performance.
Job Features
| Job Category | Software Developer |
| Software Development | 4+ |
We are looking for an Associate IMAC Technical Specialist! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Associate IMAC Technical Specialist
Term: Full-time
Location: Winnipeg - Onsite
Job ID number: C1242
Brief description of duties:
- Delivery of Install/Move/Add/Change (IMAC) services, within established service targets, including the provision, configuration and installation of equipment across companies as a result of individual business requests.
- Executes IMAC services with significant technical and procedural guidance for desktops, laptops, personal mobile devices (i.e. BlackBerry), printers and peripherals for head and remote office locations.
- Validates hardware and software business requests for appropriate technical configuration, approvals, completeness, and for compliance with corporate guidelines.
- Coordinates and executes the shipping, receiving and transferring of computer equipment between sites and locations.
- Identifies, validates and provides updates to Asset Management through the execution of IMAC services, break/fix events and disposition of equipment contributing to overall accuracy and integrity of data records.
- Resolves standard technical incidents through root cause analysis, research and assistance from internal 3rd level support teams using standard techniques, tools and documentation.
- Serves as a point of contact for external vendors and provides technical hardware, software and operational process direction, with significant technical and procedural guidance, for vendor inquiries and escalations.
- Technical Skills
- Personal Computer Hardware, Operating Systems, and Peripherals
- Network Communication Protocols and Software
- IS Support Services, Processes and Practices
- Client Server Process, Practices and Tools Performance Competencies
- Client Services Orientation
- Communication – verbal & written
- Analysis and Problem Solving
- Attention to Detail
- Teamwork
- Planning and Organizing
Job Features
| IMAC Technical Specialist | 4+ |