Associate IMAC Technical Specialist


Full Time
Posted 11 months ago

We are looking for an Associate IMAC Technical Specialist! Reach out if you are interested and feel free to refer friends/colleagues!


Type of Employment: Contract
Title: Associate IMAC Technical Specialist
Term: Full-time
Location: Winnipeg – Onsite
Job ID number: C1242


Brief description of duties:


  • Delivery of Install/Move/Add/Change (IMAC) services, within established service targets, including the provision, configuration and installation of equipment across companies as a result of individual business requests.
  • Executes IMAC services with significant technical and procedural guidance for desktops, laptops, personal mobile devices (i.e. BlackBerry), printers and peripherals for head and remote office locations.
  • Validates hardware and software business requests for appropriate technical configuration, approvals, completeness, and for compliance with corporate guidelines.
  • Coordinates and executes the shipping, receiving and transferring of computer equipment between sites and locations.
  • Identifies, validates and provides updates to Asset Management through the execution of IMAC services, break/fix events and disposition of equipment contributing to overall accuracy and integrity of data records.
  • Resolves standard technical incidents through root cause analysis, research and assistance from internal 3rd level support teams using standard techniques, tools and documentation.
  • Serves as a point of contact for external vendors and provides technical hardware, software and operational process direction, with significant technical and procedural guidance, for vendor inquiries and escalations.


MUST haves:


  • Technical Skills
  • Personal Computer Hardware, Operating Systems, and Peripherals
  • Network Communication Protocols and Software
  • IS Support Services, Processes and Practices
  • Client Server Process, Practices and Tools Performance Competencies
  • Client Services Orientation
  • Communication – verbal & written
  • Analysis and Problem Solving
  • Attention to Detail
  • Teamwork
  • Planning and Organizing

Job Features

IMAC Technical Specialist4+

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