Associate IMAC Technical Specialist


Full Time
Posted 1 year ago

We are looking for an Associate IMAC Technical Specialist! Reach out if you are interested and feel free to refer friends/colleagues!


Type of Employment: Contract
Title: Associate IMAC Technical Specialist
Term: Full-time
Location: Winnipeg – Onsite
Job ID number: C1242


Brief description of duties:


  • Delivery of Install/Move/Add/Change (IMAC) services, within established service targets, including the provision, configuration and installation of equipment across companies as a result of individual business requests.
  • Executes IMAC services with significant technical and procedural guidance for desktops, laptops, personal mobile devices (i.e. BlackBerry), printers and peripherals for head and remote office locations.
  • Validates hardware and software business requests for appropriate technical configuration, approvals, completeness, and for compliance with corporate guidelines.
  • Coordinates and executes the shipping, receiving and transferring of computer equipment between sites and locations.
  • Identifies, validates and provides updates to Asset Management through the execution of IMAC services, break/fix events and disposition of equipment contributing to overall accuracy and integrity of data records.
  • Resolves standard technical incidents through root cause analysis, research and assistance from internal 3rd level support teams using standard techniques, tools and documentation.
  • Serves as a point of contact for external vendors and provides technical hardware, software and operational process direction, with significant technical and procedural guidance, for vendor inquiries and escalations.


MUST haves:


  • Technical Skills
  • Personal Computer Hardware, Operating Systems, and Peripherals
  • Network Communication Protocols and Software
  • IS Support Services, Processes and Practices
  • Client Server Process, Practices and Tools Performance Competencies
  • Client Services Orientation
  • Communication – verbal & written
  • Analysis and Problem Solving
  • Attention to Detail
  • Teamwork
  • Planning and Organizing

Job Features

IMAC Technical Specialist4+

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