Archives: Jobs

We’re looking for a Data Analyst! Reach out if you’re interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Data Analyst Term: 6 months + extension Location: Remote, for now/ Toronto Job ID number: C1236   Brief description of duties:

• Analyst, Collections & Recoveries contributes to the overall success of the Collections vertical by building an in-house solution to manage the Recoveries life-cycle. Key deliverables include building systemic solutions for Recovery related processes while integrating collections systems in compliance with governing regulations, internal policies, and procedures, and delivery of regularly scheduled processes to facilitate flawless execution at 3^rd party agencies while managing the client's operations.
• Support the delivery of Collection Systems and technology projects that contribute to the delivery and execution of the in-house Recovery process to deliver on objectives.
• Act as a direct liaison and represent the Collection System to its partners within Technology and Operations.
• Develop insight into data to develop Industry-standard Collections Reporting.
• Front-end with 3^rd Party Collections agencies to ensure they deploy best-in-class processes to deliver Recovery objectives.
• Identify opportunities to streamline processes within the technical and functional design of the existing Collection System.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Champion a customer-focused & compliant culture while delivering results.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• You will be working with the Collections/Fraud Teams to develop a Database for Collections.
• Building Performance reports for Collections/Fraud Team.

  MUST HAVE:

• Strong technical aptitude with the ability coupled with the ability to drive business partners to deliver results
• Related work experience in Financial Services within Risk Operations or a Collections vertical, managing account life-cycle using automated techniques & building performance Reporting
• Experience in Data Analysis, Database Management Tools & Programming languages knowledge to derive business & system insights
• Working knowledge of consumer credit lifecycle and Collections
• Strong knowledge of MS applications (Word, Excel, Visio, Projects, PowerPoint, Sharepoint)
• Relevant work experience : 3-5 years, preferably Banking/credit cards
• SQL queries
• Knowledge of SAS
• Strong Excel

 

We’re looking for a Scrum Master! Reach out if you’re interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Scrum Master Term: 6 months + extension Location: Remote, for now/ Toronto Job ID number: C1236   Brief description of duties:

• Guide the team and organization on how to use Agile/Scrum practices and values to meet customers demand
• Guide the team on how to get the most of self-organization
• Assess the Agile maturity of the team and coach them to achieve higher levels, at a pace that is sustainable and comfortable
• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving.
• Support team in project charter definition, budget forecast, and project admin (PO, invoice, etc)
• Facilitate getting the work done, support the team to remove the roadblock
• Facilitate discussion, decision making, and conflict resolution
• Influence and onboard internal and external partners in Agile project delivery
• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog

  MUST HAVE:

• First level Scrum Master Certification
• Experience playing the Scrum Master role for at least 2 years
• Excellent ability in facilitation, conflict resolution, continual improvement, empowerment, and increasing transparency
• Knowledge of techniques required to properly operate Scrum such as Burndown techniques, Retrospective formats, handling bugs, etc
• Understanding of project management skills
• Ability to build relationships and work effectively with internal players and vendors
• Bilingual French and English (written and verbal)

  NICE TO HAVE

• Second level Scrum Master Certification (CSP, PSM II, etc)
• Knowledge and/or experience with Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games, Kanban
• Applicable knowledge of the IT/network technologies
• Previous experience as a team lead is an asset

 

We’re looking for a Business Systems Analyst! Reach out if you’re interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Business Systems Analyst Term: 6 months + extension Location: Remote, for now/ Toronto Job ID number: C1236   Brief description of duties: Lead data migration activities in a large system consolidation project (aggregating six CRM platforms into one CRM platform across the dealer) - involves data mapping, normalization, cleansing, loading, data validation.

• Create reports/extracts from Salesforce associated with project activities above, and BAU activities going forward.
• Assist with regression testing and related data verification activities.

  Qualifications:

• Prior work experience within Financial Services, ideally Capital Markets
• Strong understanding of relational database principles
• Able to write SQL queries
• Prior work experience with Salesforce.com
• Strong verbal and written communication, will have to interact directly with front-line business employees

  MUST HAVE:

• BSA experience – 3 years
• Relational database
• SQL queries

  NICE TO HAVE

• Experience in Capital markets will be an asset
• Experience with Agile methodology
• Salesforce - Data loader
• Salesforce certification
• Salesforce experience

We’re looking for a BI Project Manager! Reach out if you’re interested and feel free to refer friends/colleagues! Type of Employment: Contract Title: BI Project Manager Term: 6 months + extension Location: Remote, for now/ Toronto Job ID number: C1234 Brief description of duties:

• Communications and Stake Holder management
• Manage
• Coordinate with teams and stakeholders and keep things moving as it pertains to deliverables and timelines
• The project manage Artificial Intelligence and Machine Learning for the client Application/ Deliverables
• Manage and coordinate 6 BI/ ML teams
• Roughly 10 – 12 people

Must-haves:

• Business Intelligence (BI)
• Data warehouse
• Machine Learning
• Digital experience
• Good technical background

 

We’re looking for a Front-End Developer! Reach out if you’re interested and feel free to refer friends/colleagues! Type of Employment: Contract Title: Front-End Developer Term: 12 months + extension Location: Remote, for now/ Toronto Job ID number: C1233 Brief description of duties:

• As a part of a development team, interface with system designers, business system analysts, application analysts, and testing specialists to develop high-quality solutions.
• Participate in the development, Unit testing, support through QA, implementation, and take accountability for deliverables.
• Participate in various review processes – i.e. Business Requirements, Test plans, Design reviews, etc. to gain an understanding of the application and provide input into the deliverables.
• Contribute to projects from initiation through planning, requirements, construction to implementation and post-implementation reviews.
• Suggest improvements to existing code to make a better UI experience for our internal and external clients.

Must-haves:

• Proficiency with React.js.
• Proficiency with JavaScript/ES6.
• Experience with web accessibility guidelines, accessibility tools, and assistive technologies.
• HTML, CSS (SASS).
• Webpack.

   

We’re looking for a Technical Writer! Reach out if you’re interested and feel free to refer friends/colleagues! Type of Employment: Contract Title: Technical Writer Term: 12 months + extension Location: Remote, for now/ Toronto Job ID number: C1232 Brief description of duties: UX Researchers plan, design and carry out research activities with users to get a better understanding of the needs of the user so that those insights can then influence the design decisions of UX Designers. UX Research is not a “one-shot” function but rather an iterative one. They transpose their research into documents and other communication tools to be referenced by designers and developers and are present throughout the product lifecycle. This person knows more about what is going on with ARENA as a product than almost anyone   Qualifications: • Degree in Human-Computer Interaction, Cognitive Science, Psychology, Interaction Design, Computer/Information Science, or similar; or equivalent practical experience. • 2+years of UX Research/digital experience with consumer-facing digital products, websites, and mobile experiences. • Strong Excel, PowerPoint or Keynote, image editing, and video editing skills. • Proven UX Research interest and/or experience. • Experience in identifying research needs and matching those needs to generative and evaluative research methods. • Examples of delivering usability testing, including several of the following: moderation, screener and test plan creation, debriefing, facilitation, and presentation of results and recommendations – either directly, or in partnership with vendors. • Ability to synthesize multiple insights to arrive at recommendations that deliver customer-focused outcomes for the organization and communicate them effectively to Product Owners and Designers. • Strong communication, presentation, influencing, and relationship-building skills. • Can demonstrate experience adapting to change, and be able to hit the ground running, managing multiple projects to tight deadlines. Some responsibilities include: 1. Site mapping, User Flows, and Customer Journey mapping. 2. User Persona creation and updating 3. Customer Interviews 4. Working with VoC and transposing this information into actionable insights specific to UX 5. Benchmarking 6. Performance measuring of each iterative version of the product 7. Ensuring accessibility compliance in the UX Designs 8. Executing and recording A/B testing and tracking to facilitate design branching and versioning. 9. Works with all members of the UX and Dev teams to ensure that there is a common understanding of the needs of the user at all stages of product design and development. Tools a UX Researcher uses: 1. Digital Whiteboards such as Mural, Freehand, FigJam 2. MS Word, Excel and PowerPoint 3. Google Analytics or other user tracking software Skills at a glance: 1. Excellent communication skills – especially in a virtual environment 2. Working knowledge of UX and UI principles (same level as a UX designer) 3. A compulsion to get every detail, no matter how small. 4. Copy and Tech writing skills (Moderate) 5. Early adopter for new tools and techniques. 6. Extreme multitasker 7. A walking encyclopedia of all things UX  

We’re looking for a Hadoop Data Ingestion! Reach out if you’re interested and feel free to refer friends/colleagues! Type of Employment: Contract Title: Hadoop Consultant with Data Ingestion Term: 12 months + extension Location: Remote, for now/ Toronto Job ID number: C1231 Brief description of duties:

• Participate in all aspects of Big Data solution delivery life cycle including analysis, design, development, testing, production deployment, and support
• Develop standardized practices for delivering new products and capabilities using Big Data technologies, including data acquisition, transformation, and analysis
• Ensure Big Data practices integrate into overall data architectures and data management principles (e.g. data governance, data security, metadata, data quality)
• Create formal written deliverables and other documentation, and ensure designs, code, and documentation are aligned with enterprise direction, principles, and standards
• Train and mentor teams in the use of the fundamental components in the Hadoop stack
• Assist in the development of comprehensive and strategic business cases used at management and executive levels for funding and scoping decisions on Big Data solutions
• Troubleshoot production issues within the Hadoop environment
• Performance tuning of Hadoop processes and applications
• Proven experience as a Hadoop Developer/Analyst in Business Intelligence
• Strong communication, technology awareness, and capability to interact work with senior technology leaders is a must
• Good knowledge of Agile Methodology and the Scrum process
• Delivery of high-quality work, on time and with little supervision
• Critical Thinking/Analytic abilities

Must-haves:

• Bachelor in Computer Science, Management Information Systems, or Computer Information Systems is required.
• Minimum of 4 years of Building Java apps
• Minimum of 2 years of building and coding applications using Hadoop components -  HDFS, Hive, Impala, Sqoop, Flume, Kafka, StreamSets, HBase, etc.
• Minimum of 2 years of coding  Scala / Spark, Spark Streaming, Java, Python, HiveQL
• Minimum 4 years understanding of traditional ETL tools & Data Warehousing architecture.
• Strong personal leadership and collaborative skills, combined with comprehensive, practical experience and knowledge in end-to-end delivery of Big Data solutions.
• Experience in Exadata and other RDBMS is a plus.
• Must be proficient in SQL/HiveQL
• Hands-on expertise in Linux/Unix and scripting skills are required.

Nice to haves:

• Strong in-memory database and Apache Hadoop distribution knowledge (e.g. HDFS, MapReduce, Hive, Pig, Flume, Oozie, Spark)
• Past experience using Maven, Git, Jenkins, Se, Ansible, or other continuous integration tools is a plus
• Proficiency with SQL, NoSQL, relational database design and methods
• Deep understanding of techniques used in creating and serving schemas at the time of consumption
• Identify requirements to apply design patterns like self-documenting data vs. schema-on-read.
• Played a leading role in the delivery of multiple end-to-end projects using Hadoop as the data platform.
• Successful track record in solution development and growing technology partnerships
• Ability to clearly communicate complex technical ideas, regardless of the technical capacity of the audience.
• Strong interpersonal and communication skills including written, verbal, and technology illustrations.
• Experience working with multiple clients and projects at a time.
• Knowledge of predictive analytics techniques (e.g. predictive modeling, statistical programming, machine learning, data mining, data visualization).
• Familiarity with different development methodologies (e.g. waterfall, agile, XP, scrum).
• Demonstrated capability with business development in the big data infrastructure business

 

We’re looking for a Project Manager! Reach out if you’re interested and feel free to refer friends/colleagues! Type of Employment: Contract Title: Project Manager Term: 6 months + extension Location: Remote, for now/Toronto Job ID number: C1230 Brief description of duties:

• The candidate may work on a variety of projects GL Feed Integration Project, Oracle EBS Upgrade Project, eInvoicing and Banking Integration Project
• Manages moderately complex projects or pieces of a larger project end-to-end to deliver business outcomes, ensuring that the project is completed on time, within budget, and to a high level of client satisfaction.
• Establishes and manages an appropriate project governance structure, and manages all project stakeholders and project team members in the successful delivery of the project, including managing their tasks, project workload, and deadlines.
• Ensures comprehensive scope document is in place at the start of the project, and continuously reviews the scope document as the project progresses and suggests changes of scope, as appropriate.
• Actively manages all project risks and issues, and ensures lessons learned on projects are shared with colleagues and recommendations adopted are implemented.
• Liaises with other areas in the organization to secure specialized resources and contributions for the project.
• Provides accurate and timely cost estimates for project work where requested, together with providing regular reporting on project costs and discuss any cost issues.
• Interacts and communicates effectively with project teams, third-party providers, clients, etc.
• Provides technical support and input to the Manager on project proposals of average to difficult complexity.
• Researches and provides recommendations on new best practice standards.

Must-haves:

• Microsoft Project Expert Level
• Delivery of Oracle EBS implementations, upgrades, and Cloud Financials Projects
• Knowledgeable on software development for financial applications
• Microsoft Project
• Microsoft Teams
• SharePoint
• JIRA

Nice to haves:

• 10+ Years Project Management experience with Oracle projects
• Excellent written and communication skills for a client-facing role
• Expert in MS Project 2013 or higher

Soft-Skills:

• Energetic, highly motivated, self-starter
• Collaborative, organized, pro-active approach to leading each project
• Strong communication and influencing skills
• Strong collaboration skills with the ability to build partnerships with internal and external teams
• Ability to work in a fast-paced environment and juggle multiple priorities simultaneously
• Strong problem-solving skills and attention to detail
• Assertive, proactive, and results-focused
• Proven excellent people skills to be able to lead and motivate the project teams.

 

We’re looking for a QA Lead! Reach out if you’re interested and feel free to refer friends/colleagues! Type of Employment: Contract Title: QA Lead Term: 6 months + extension Location: Remote, for now,/ Oakville but the two options are available Job ID number: C1229 Brief description of duties: 

• Testing a new workforce management system (Kronos product)

Must-haves:

• Experience testing workforce management tools like workday.  A specific tool the client will be using is Kronos
• 8+ years QA experience with at least 2 years in a Lead role
• Manual testing, strong backend testing/data validation with SQL, API testing with Postman
• Experience working directly with the business, UAT teams, etc.
• Must have excellent communication skills

 

We’re looking for an OCM Analyst! Reach out if you’re interested and feel free to refer friends/colleagues! Type of Employment: Contract Title: OCM Analyst Term: 6 months + extension Location: Remote, for now,/ Oakville but the two options are available Job ID number: C1228   Brief description of duties: The OCM Analyst plays a key role in helping projects meet business, schedule, and budget objectives. This role focuses in identifying the impact of change to processes, systems and technology, job roles, and organization structures. This role will also drive creating and implementing plans to minimize employee resistance and maximize employee engagement. As required this person will also write project or BAU communications for end-users. Responsibilities will include: ·        Conducting Stakeholder impact and readiness assessments ·        Creating organizational change management strategy ·        Identifying risks and potential areas of resistance ·        Developing plans and tactics to mitigate resistance ·        Creating communication plans ·        Create organizational change management communications as required ·        Leading organizational change management team to support that project   Must-haves: A solid understanding of how people go through a change and the change process- prepare, manage and reinforce.

• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Experience with elicitation, stakeholder analysis, and change impact assessment on IT projects
• Strong written and verbal communication skills

" Develop and implement communications approaches and plans

• Problem-solving and root cause identification skill
• Strong analytic and decision-making abilities
• Ability to work with all stakeholders at all levels of the organization and write communications on their behalf
• Must be a team player

Nice to haves:

• Certifications within Change Management field

     

We’re looking for a Conversation Designer! Reach out if you’re interested and feel free to refer friends/colleagues! Type of Employment: Contract Title: Conversation Designer Term: 6 months + extension Location: Remote, for now,/ Toronto Job ID number: C1227   Brief description of duties: You will be creating a chatbot conversation design in Botmock (a Visio-like tool) that will feed the development of the customer-facing virtual assistant at the client. You will work with various team members to understand the step-by-step process that the chatbot should convey to customers, and design the conversation with the user’s best interest in mind. You will be the advocate for the user at all times and work with development teams on balancing what’s feasible short term vs ideal user experiences long term.   Who you are:

• You epitomize the definition of what it means to provide superior customer service/sales/support
• Curious about the people your design will ultimately interact with, and about existing or new technologies used to see your design through to fruition
• You are thorough and think big picture, beyond the immediate needs of an individual project or simple change
• Relentless in your pursuit of information or ideas that will aid in the continuous transformation of your work
• Inclusive and considerate; taking a holistic approach that not only resonates but meets the needs of any user
• Creative in your ability to combine the needs of the business with the needs of the customer
• Able to create a conversation that reflects positively on the company or business, leaving anyone who interacts with the bot in awe
• Possess a natural ability for good writing, as demonstrated by your above-average communication skills and perfect grammar, paired with an amazing story-telling ability.  You can make a bot “come to life”

Skills:

• Bot conversation structure & conversational flowchart design to convey the company message in a way that makes the user experience almost personal
  • Flowchart design
  • “Wizard-of-Oz” Testing
  • Error handling
  • Grammar
  • Prepare work for development (by working with BA and Dev)
• Technology
  • Knowledge of Visio, Mind mapping tools such as Botmock or Miro
  • Knowledge of RASA would be a bonus
• Business
  • Understand the Agile framework for the swift delivery of M.V.P. and its a continuous improvement process
  • Understand Brand and MarComm best practices
• Communication
  • Ability to work cross-functionally within multiple business units E.G.: I.T. Project Delivery, Brand/Marketing, business sponsor(s) with ease
  • Exceptional writing & perfect grammar
  • Creating sample dialogue focused on task completion; Requirements

Must-haves:

• A background in copywriting or UX-design
• Conversation Design certification – Conversation Design Institute is a preferred institution
• 2+ years experience in conversation design for both chat-bots and voice assistants
• Bilingual - Canadian French language, both written and spoken

Nice to have:

• Multi-lingual in languages other than English and Canadian French, both written and spoken
• Copywriting
• UX Design

 

We’re looking for a Project Manager! Reach out if you’re interested and feel free to refer friends/colleagues! Type of Employment: Contract Title: Project Manager Term: 6 months + extension Location: Remote, for now/ Toronto Job ID number: C1226 Brief description of duties:

• Business operational transformation projects with key technology / digital deliverables utilizing both internal IT and vendor partners; complex technology alignment across systems

• Ongoing alignment and coordination of business process and operational impacts and implementation of project deliverables; cross-functional resource and priority management

• Management of intra-project dependencies and alignment across portfolios

• Key deliverable timeframes ranging from 3 to 6 months in the context of projects spreading over the next 18 months

MUST haves:

• Non-Banking experience ideally software companies, manufacturing, and travel.
• Experience with Business Process Operation and Optimization - Strong business-facing roles with some IT application development.
• Strong vendor management experience
• Strong project financials/forecasts
• PMP is a must-have.
• Demonstrated ability to communicate at all levels, both inside the organization, to technical and non-technical stakeholders, with quality both written and verbally.
• Experience in the use of various project development methodologies including both Waterfall and Agile/Scrum.
• Important – Experience working with vendors and technology consulting firms including managing relationships, evaluating performance, and tracking T&M budgets.
• Important - Experience managing project financials and forecasting including developing and tracking capital and operating budgets.
• Important - Ability to work in a fast-paced environment with demonstrated experience to onboard quickly, solidify scope rapidly and manage change to scope closely.

 

We’re looking for an Angular/.Net Developer! Reach out if you’re interested and feel free to refer friends/colleagues! Type of Employment: Contract Title: Angular/.NET developer Term: 6 months + extension Location: Remote, for now,/ Toronto, ON Job ID number: C1225   Brief description of duties: The Resource will be helping with the integration of Angular 11/12 into ASP.Net Core and single page web applications as well as server-side rendering   Must-haves:

• Expert in Angular 11+ with experience integrating with .net core ASP.net

 

We’re looking for a QA Analyst! Reach out if you’re interested and feel free to refer friends/colleagues! Type of Employment: Contract Title: QA Analyst Term: 3-6 months + extension Location: Remote, for now,/ Oakville but the two options are available Job ID number: C1224   Must-haves:

• Overall experience – 5+ years
• Functional/UI Testing
• Integration and API testing
• Agile methodology
• fast-paced environment
• EMR/EHR (Electronic Health Record)

Nice to have: 

• healthcare experience

We’re looking for a Program Manager! Reach out if you’re interested and feel free to refer friends/colleagues! Type of Employment: Contract Title: Program Manager Term: 6 months + extension Location: Remote, for now,/ Toronto, ON Job ID number: C1223   Brief description of duties: Looking for a Strong Program Manager to bring together Infrastructure, App Development, Operations, and Vendors under 1 umbrella so there is a uniform Project Management Life Cycle.  This person will have good communication and must be able to deal with different personalities and vendors. Must have: Senior Program Manager