Conversation Designer

HRBrain

CONTRACT
Canada
Posted 4 weeks ago

We’re looking for a Conversation Designer! Reach out if you’re interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: Conversation Designer
Term: 6 months + extension
Location: Remote, for now,/ Toronto
Job ID number: C1227

 

Brief description of duties:

You will be creating a chatbot conversation design in Botmock (a Visio-like tool) that will feed the development of the customer-facing virtual assistant at the client. You will work with various team members to understand the step-by-step process that the chatbot should convey to customers, and design the conversation with the user’s best interest in mind. You will be the advocate for the user at all times and work with development teams on balancing what’s feasible short term vs ideal user experiences long term.

 

Who you are:

  • You epitomize the definition of what it means to provide superior customer service/sales/support
  • Curious about the people your design will ultimately interact with, and about existing or new technologies used to see your design through to fruition
  • You are thorough and think big picture, beyond the immediate needs of an individual project or simple change
  • Relentless in your pursuit of information or ideas that will aid in the continuous transformation of your work
  • Inclusive and considerate; taking a holistic approach that not only resonates but meets the needs of any user
  • Creative in your ability to combine the needs of the business with the needs of the customer
  • Able to create a conversation that reflects positively on the company or business, leaving anyone who interacts with the bot in awe
  • Possess a natural ability for good writing, as demonstrated by your above-average communication skills and perfect grammar, paired with an amazing story-telling ability.  You can make a bot “come to life”

Skills:

  • Bot conversation structure & conversational flowchart design to convey the company message in a way that makes the user experience almost personal
    • Flowchart design
    • “Wizard-of-Oz” Testing
    • Error handling
    • Grammar
    • Prepare work for development (by working with BA and Dev)
  • Technology
    • Knowledge of Visio, Mind mapping tools such as Botmock or Miro
    • Knowledge of RASA would be a bonus
  • Business
    • Understand the Agile framework for the swift delivery of M.V.P. and its a continuous improvement process
    • Understand Brand and MarComm best practices
  • Communication
    • Ability to work cross-functionally within multiple business units E.G.: I.T. Project Delivery, Brand/Marketing, business sponsor(s) with ease
    • Exceptional writing & perfect grammar
    • Creating sample dialogue focused on task completion; Requirements

Must-haves:

  • A background in copywriting or UX-design
  • Conversation Design certification – Conversation Design Institute is a preferred institution
  • 2+ years experience in conversation design for both chat-bots and voice assistants
  • Bilingual – Canadian French language, both written and spoken

Nice to have:

  • Multi-lingual in languages other than English and Canadian French, both written and spoken
  • Copywriting
  • UX Design

 

Job Features

CopywritingMust have
Conversation DesignMust have
UX designNice to have
Creating engaging chatbotNice to have

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