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We are looking for an Business Architect! Reach out if you are interested and feel free to refer friends/colleagues!

   

• Analyzes government information pertinent to business architecture, consults with appropriate government contacts on specific business architecture elements and conducts focus group workshops.
• Develops and maintains business capabilities of the enterprise in line with the corporate strategy as well as contributing to the business strategy and plans.
• Develops/revises business architecture artefacts as part of the Enterprise Information Architecture (EIA) Federated Framework and ensures that these are vertically integrated.
• Models business at enterprise and/or core business levels.
• This also includes:
• Design of capability models and related architectural solutions of business tasks, mapping capability functionality to the internal and external resources,
• Developing business transformation plans jointly with senior business management,
• Handling business solutions to the delivery and operational business functions of the company
• Developing and maintaining architectural governance and controls over implementation
• For each step of the business transformation plan, business architects contribute in development of a blueprint of the enterprise in order to promote a common understanding of the organization and alignment of strategic objectives with tactical demands

General Skills:

• Knowledge and experience with a wide range of methods, techniques and tools for business architecture such as, but not limited to: business functional modeling, service lifecycle modeling, business event modeling, business process mapping, value chain analysis, and other related disciplines;
• Successfully completed business architectures in government settings or similar complex, multi-project/multi-client organizations;
• Good understanding of diverse business environments, especially government environments, and a good understanding of the business drivers in these environments;
• Proven ability to identify and analyze business requirements;
• Knowledge and experience of information technology providing the ability to integrate and identify IT-enabled opportunities to solve business pressures/needs;
• Business and Information Management & IT strategic and operational planning and performance management practices, especially as they apply to the public sector environment;
• Excellent communication, facilitation, negotiation, consensus building, and problem- solving skills;
• Demonstrated commitment and proven ability with effective stakeholder management
• Experience as a business architect, who has successfully modeled the business at the enterprise and/or core business levels for medium to large organizations
• Experience in developing enterprise architecture deliverables/artefacts (e.g. models)
• Knowledge of Zachman Framework including business / information / application / technology / security architectures

Desirable Skills:

• Experience in developing enterprise architecture deliverables (e.g. models) based on Ontario Government Enterprise Architecture processes and practice
• Knowledge and understanding of Information Management principles, concepts, policies and practices
• Planning and implementation of information management strategy
• Experience translating business requirements into technical and functional requirements
• Proven experience and expertise with the development of Business Architecture for an acquired solution
• Experience utilizing techniques and strategies to elicit, identify, validate, analyze, model and document Business Architecture
• Experience with a wide range of methods, techniques and tools for business architecture such as, but not limited to: business functional modeling, service lifecycle modeling, business event modeling, business process mapping, value chain analysis, and other related disciplines
• Demonstrated experience participating in business systems requirements analysis and solution design activities
• Experience completing business architectures in government settings or similar complex, multi-project/multi-client organizations
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
• Analyzes government information pertinent to business architecture, consults with appropriate government contacts on specific business architecture elements and conducts focus group workshops. Develops and maintains business capabilities of the enterprise in line with the corporate strategy as well as contributing to the business strategy and plans.
• Develops/revises business architecture artefacts as part of the Enterprise Information
• Architecture (EIA) Federated Framework and ensures that these are vertically integrated.
• Models business at enterprise and/or core business levels.
• This also includes design of capability models and related architectural solutions of business tasks, mapping capability functionality to the internal and external resources, developing business transformation plans jointly with senior business management, handling business solutions to the delivery and operational business functions of the company, developing and maintaining architectural governance and controls over implementation.
• For each step of the business transformation plan, business architects contribute in development of a blueprint of the enterprise in order to promote a common understanding of the organization and alignment of strategic objectives with tactical demands

  General Skills

• Knowledge and experience with a wide range of methods, techniques and tools for business architecture such as, but not limited to: business functional modeling, service lifecycle modeling, business event modeling, business process mapping, value chain analysis, and other related disciplines;
• Successfully completed business architectures in government settings or similar complex, multi-project/multi-client organizations;
• Good understanding of diverse business environments, especially government environments, and a good understanding of the business drivers in these environments;
• Proven ability to identify and analyze business requirements;
• Knowledge and experience of information technology providing the ability to integrate and identify IT-enabled opportunities to solve business pressures/needs;

Role Descriptions & Rates

• Business and Information Management & IT strategic and operational planning and performance management practices, especially as they apply to the public sector environment;
• Excellent communication, facilitation, negotiation, consensus building, and problemsolving skills;
• Demonstrated commitment and proven ability with effective stakeholder management.
• Experience as a business architect, who has successfully modeled the business at the enterprise and/or core business levels for medium to large organizations.
• Experience in developing enterprise architecture deliverables/artefacts (e.g. models)
• Knowledge of Zachman Framework including business / information / application / technology / security architectures.

Desirable Skills

• Experience in developing enterprise architecture deliverables (e.g. models) based on Ontario Government Enterprise Architecture processes and practice
• Knowledge and understanding of Information Management principles, concepts, policies and practices
• Planning and implementation of information management strategy
• Experience translating business requirements into technical and functional requirements
• Proven experience and expertise with the development of Business Architecture for an acquired solution
• Experience utilizing techniques and strategies to elicit, identify, validate, analyze, model and document Business Architecture
• Experience with a wide range of methods, techniques and tools for business architecture such as, but not limited to: business functional modeling, service lifecycle modeling, business event modeling, business process mapping, value chain analysis, and other related disciplines
• Demonstrated experience participating in business systems requirements analysis and solution design activities
• Experience completing business architectures in government settings or similar complex, multi-project/multi-client organizations
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Skills Experience and Skill Set Requirements Business Architecture Skills: 70%

• expert knowledge and advance professional skills in all aspects of business architecture (e.g. Business Architecture artefacts such as Scope/Contextual/Planner and Owner/Conceptual artefacts that occur in Rows 1 and 2 of the Zachman Enterprise Architecture Framework)
• knowledge of strategic architecture planning and related applications, technology, tools, methodologies, monitoring and trends
• expertise in defining business requirements and in developing detailed plans for large scale and complex technical architecture projects or components
• expertise in ensuring integrity of business architecture models to ensure and monitor compliance with policies and standards
• successfully lead and complete business architectures in complex, multi-project or multi-client organizations
• knowledge of other architecture domains, architecture management, the software development lifecycle, software integration, management, evaluation, control mechanisms, database concepts and networking (e.g. Zackman Framework, The Open Group Architecture Framework (TOGAF) guidelines for enterprise architecture artefacts and processes)
• knowledge of hardware environments, change management, business analysis, including business design and I&IT business management, capacity planning, quality assurance, risk management, disaster/recovery planning, business process modelling and process re-engineering

Communication and Interpersonal Skills: 20%

• excellent presentation and communication skills to make persuasive presentations, and also to communicate technical information to a non-technical audiences
• strong relationship management skills to work with I&IT management, clients, business partners, stakeholders, and project staff
• consult and lead complex reviews to assess causes and recommend solutions for business architecture problems

  Research and Analytical Skills: 5%

• superior research, analytical, evaluation and practical problem-solving skills
• experience monitoring progress, identifying problems and providing recommendations to I&IT management and clients decision makers

Public Sector Experience - 5%

• Experience with OPS governance and enterprise architectural processes would be an asset.
• Experience with Freedom of Information and Privacy Protection Act and GO–ITS standards would be an asset.
• The project is currently in production - the Business Architect will speak to the business, understand the changes that are happening, update the business architecture in place, update existing artifact. Looking for someone that has completed a project full cycle from review to closing the work - worked in collaboration with business teams, solution teams.

  Must Have's

• 10+ years expert knowledge and advance professional skills in all aspects of business architecture (e.g. Business Architecture artefacts such as Scope/Contextual/Planner and Owner/Conceptual artefacts that occur in Rows 1 and 2 of the Zachman Enterprise Architecture Framework)
• 10+ years knowledge of other architecture domains, architecture management, the software development lifecycle, software integration, management, evaluation, control
• Previous Public Sector experience - ideally with governance and enterprise architectural processes

 

We are looking for a Data Analyst! Reach out if you are interested and feel free to refer friends/colleagues!

      The Business Development Sales Compensation team is responsible for the administration of the Business Development Sales Incentive Plan (SIP), within Group Benefits. Reporting to the Manager of Sales Compensation, the Compensation Analyst with will join a team that is responsible for the calculation of all incentive payments, onboarding new employees to the program, and supporting the sales team with inquiries, reporting and tools. The team partners with various areas such as HR, Finance, and GB Operations to obtain the necessary information in order to complete our end to end incentive payment process. Qualified candidates will be highly organized, detail-oriented, computer and tech savvy and an excellent communicator with a professional demeanor and phone presence. Superb response to inquiries with the ability to question items and possessing an ongoing process improvement mindset. The Analyst has the ability to work both in a team environment and independently with little direction, outstanding initiative and ability to maintain confidential information. What will you do?

• Accurately and precisely calculate monthly and quarterly sales incentive bonuses
• Calculate Sales Recognition Conference points on a quarterly basis to determine who is on track to qualify for the Conference
• Work with the Manager of Sales compensation on quarterly earnings reporting
• Onboard new sales staff with 1:1 training on their sales incentive plan to ensure they know the plan details, how it’s administered, and reporting available
• Provide ongoing support in resolving calculation-related inquiries and exceptions with the sales teams
• Maintain and enhance process documentation
• Identify and participate in process improvement projects
• Develop and maintain tools that support sales staff
• Attend / present sales staff training sessions (joining Regional team meetings to present on compensation, help present to new hires at AE Academy)
• Support the planning of the Sales Recognition Conference as required
• Partner with HR and Finance on quarterly and annual reporting as requested
• Support the Manager of Sales Compensation with modelling of potential plan changes

What do you need to succeed?

• Post-Secondary education or equivalent 3-5 years work experience
• Advanced Microsoft Excel skills (e.g., V-lookup, pivot tables, formulas, formatting, macros)
• Strong mathematical, analytical, problem solving and financial modeling skills, with an eye for detail and accuracy
• Ability to handle confidential information in a professional and discreet manner
• Excellent written and oral communication
• Ability to develop and maintain strong relationships with a customer focus
• Excellent initiative to plan and manage work independently, including proactively solving problems and identifying ways to improve work processes and practices
• Process driven, yet able to be resourceful and adaptable
• Ability to deliver on commitments working independently to meet tight deadlines
• Able to multi-task and adjust to shifting priorities, demands and timelines
• Flexibility with hours in order to meet deadlines

Assets:

• Sound knowledge of Group Benefits products and services
• Experience working with Sharepoint online

Other:

• The incumbent may be required to work some overtime to meet quarterly payroll deadlines

   

We are looking for an Automation QA! Reach out if you are interested and feel free to refer friends/colleagues!

     

• Identifies opportunities for automation within software processes
• Designs and executes QA tests using scripts that automatically test functionality.
• Designs and writes test automation scripts
• Utilizes test automation frameworks
• Investigates problems in software as a result of testing
• Works with QA analysts and software developers to find solutions

• Provides advice on the testing strategy, test plans, the selection of testing tools, and the identification of resources required for testing.
• Plans and organizes testing efforts for large systems in Graphical User Interface (GUI) and non-Graphical User Interface (GUI) environments, including the execution of systems integration tests, specialized tests, and user acceptance testing (e.g., stress tests).
• Proficient in Cloud technology, Agile & DEVOPS.

  General Skills  

• Experience identifying opportunities for automation within software processes.
• Experience designing and executing QA tests using scripts that automatically test functionality
• Experience running tests for databases, systems, networks, applications, hardware and software
• Experience identifying and documenting bugs and quality issues in development, service or business processes.
• Experience installing applications and databases relevant to automation
• Experience collaborating with stakeholders to understand how automation can improve workflow and creating documentation
• Experience gathering and documenting requirements from end-users to develop the best automation solutions
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

• Experience in planning, organizing and implementing testing efforts at the specified experience level
• Experience executing functional tests, non-functional tests and systems level integration tests
• Experience supporting user acceptance testing and participating in UAT activities
• Experience in quality assurance and testing, including AODA testing, integration testing, load testing, performance testing, etc.
• A team player with a track record for meeting deadlines
• Knowledge of one or more automated testing tools

  Desirable Skills  

• Knowledge and experience in at least one programming language
• Experience in the use of information retrieval packages
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
• Experience planning and organizing testing efforts for both large and small systems
• Experience coding automated test scripts to produce sets of automated test cases
• Experience testing Commercial Off-the Shelf Applications (COTS)

Skills Experience and Skill Set Requirements Evaluation Table - Automation Developer (Intermediate)   Type/Details   Automated Testing Skills                                                                                                40%  

• Extensive experience with automated test tools - HP Unified Functional Testing (UFT), Microfocus Load Runner 12.5, Katalon, Nightwatch, and Selenium
• Experience in the use of performance testing tools - Microfocus Load Runner 12.5 and J-Meter
• Extensive Experience with ReadyAPI\Postman
• Experience with automated testing methods in an object-oriented environment - DevOps and Agile
• Experience with providing organized automated application testing to accommodate development and implementation efforts to remediate issues
• Experience with automated API testing

  Testing                                                                                                                               30%  

• 7+ years of experience in process, planning, organizing, and implementing testing efforts
• Extensive experience in test automation development
• Extensive experience with test management tools on one or more platforms such as Microfocus ALM 12.5, Microfocus Octante, Jira, and Azure DevOps
• Experience conducting AODA compliance audit and remediation
• Demonstrates working knowledge of the testing process and the Software Development Lifecycle (SDLC), including Agile and DevOps
• Experience with creating, reviewing, and executing test strategy, test plans, and test cases
• Experience with providing identification and the resolution of problems and issues

  Technical Skills                                                                                                                25%  

• Experience with Waterfall, Agile, and DevOps methodologies
• Experience with Cloud technology (Microsoft Azure)
• Extensive experience with AODA compliance audit tools
• Extensive Experience with automated test tools Katalon, Selenium, Microfocus Unified Functional Testing (UFT), Microfocus Load runner 12.5,
• Experience with Siebel (RLSO - Registration Licensing System of Ontario), EDSI, and other Ministry applications
• Knowledge of Licensing and Control System (LCS) and legacy mainframe systems
• Experience with Payment Gateway MPG/EPS services
• Experience with mainframe tools such as TSO/SPF
• Experience with SOAP UI, WEB Services, API, OPA, and Java technologies
• Experience with IMS/DB2/SQL/Oracle Databases and UNIX
• Experience with the .NET platform

  Soft Skills                                                                                                                            5%

• Excellent analytical, problem-solving and decision-making skills.
• Strong organizational, creativity and perseverance skills.
• Strong verbal and written communication skills; interpersonal skills.
• Proven track record for building strong working relationships.

We are looking for a Business Analyst! Reach out if you are interested and feel free to refer friends/colleagues!

      Story Behind the Need: Business Group: Wealth Management Data and Analytics Project: Contributes to the overall success of the CID&A- GWM Data team by ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. The main function of the Business Analyst role is to support the Data Remediation Project as a Project Coordinator. This role ensures all activities are completed within the established timelines and conducted in compliance with enterprise data standards, policies, and procedures. Candidate Value Proposition: The successful candidate will have the opportunity to work within Scotiabank. We are technology partners who help the business transform how our employees around the world work. You will get to work with and learn from diverse industry leaders, who have hailed from top technology. Typical Day in Role:

• Monitors project progress by tracking daily activity; resolving problems; and publishing progress reports.
• Delivers detailed status updates to project managers, project team and other stakeholders
• Supports the project through management of the OP invoicing and accruals
• Coordinates project meetings, compiles minutes and obtains additional artifacts to meet audit requirements.
• Provides hands-on support on the implementation according to Data Office playbooks, guidelines, standards, and policies (e.g., documenting initiatives, use cases, data tiering and classification, critical data elements and business data elements)
• Participates in knowledge transfer within the team, business units and provide recommendation opportunities to enhance productivity, effectiveness, and operational efficiency of the business unit and/or team
• Work in an Agile mindset to accelerate the delivery of the project

Candidate Requirements/Must-Have skills:

• 8+ years of experience with business analysis processes, frameworks with documenting processes and data flows within a large enterprise
• 5+ years of experience working with data concepts (metadata, data mapping, data quality, data modeling, etc.) and familiarity with Data Management tools
• 5+ years of advanced experience with PowerPoint and Excel (Pivot tables, VLook up) for reporting purposes

Nice-To-Have Skills:

• Previous Banking/Financial Industry experience
• Experience with Collibra is an asset
• Knowledge of Power BI and Tableau, as well as Confluence and Jira are considered assets

Soft Skills:

• Very detail oriented and skilled in summarizing and providing insights from complicated processes
• Self-motivated to solve problems independently and able to work collaboratively with other team members
• Strong oral and written communication skills and comfortable presenting to a variety of audiences

Best vs. Average Candidate:

• Candidate with strong business acumen, data analysis, metadata documentation, and data quality controls skills specifically with respect to analyzing business process controls, sourcing, and provisioning of lineage, and identifying data quality issues and proposing remediation steps
• Candidate who is able to work as part of a team, as well as work independently or with minimal direction

We are looking for a Full-Stack Developer! Reach out if you are interested and feel free to refer friends/colleagues!

      Background:   The client requires the services of a Senior Java JavaScript full-stack developer for delivering operations, maintenance and product updates on a Java application. This Senior Developer must be knowledgeable and experienced in the following technologies to be able to support the related portfolio of products: Drupal, PHP, JavaScript, React, Highcharts, D3, HTML/CSS, JSON, REST API Eclipse, Oracle and MySQL and have at minimum basic knowledge of Cloud environment (preferably AWS).   Services:   This Senior Consultant/Developer will operate (run processes), maintain (small code changes) and develop changes (medium to major changes, including Java upgrade and JS framework/libraries upgrade) to the portfolio of products.  In addition, test, prepare deployment packages, deploy code/script changes, support user tests and inquires and perform or follow up on application administration tasks required for the products maintenance.   In summary, the main services/deliverables shall include:

• Understand systems and Business requirements for Pharma tool.
• Architect, design and develop solution for Pharma tool.
• Develop test cases and execute unit, module and system integration test plans and conduct comprehensive testing of information systems according to our quality assurance standards and processes.
• Perform deployment to test environments and support QA team (as applicable) and users testing.
• Support users inquiries
• Communicate well with Business users, Project Manager as well as other groups to ensure all tasks required for the products maintenance are covered.
• Perform promotion and implementation of applications utilizing ITSPD Change Management Protocols
• Create or modify documentation related to the changes in the products technical design and others as advised by internal IT team.

  Must Haves:    . The successful proponent must have:  

• Profound knowledge and experience developing in:
  • Drupal 9+ (custom module development, experience integrating with 3rd party APIs)
  • PHP
  • React
  • Highcharts and/or D3
  • SOAP based Web services (JAXB, JAXWS)
  • REST API
  • JSON
  • HTML/CSS
  • JavaScript / jQuery

 

• Knowledge of Java / Spring / MVC is an asset
• Understanding development for different platforms (Mobile devices, desktop)
• Understanding of internationalization and localization requirements
• Understanding of accessibility standards
• Proven ability to effectively manage multiple deliverables on time and first time right
• Ability to handle heavy workload
• Willingness to work on what is required for the products maintenance, being it operations, development or other tasks
• Strong trouble shooting and problem solving skills with logical and good attitude team player with strong oral and interpersonal skills
• Excellent communication skills
• Ability to communicate to different audience, being Business users, project manager or managers as well as technical peers
• Excellent collaboration with others in the teams and in other groups

We are looking for a Salesforce Developer! Reach out if you are interested and feel free to refer friends/colleagues!

      The successful candidate will have the opportunity to join one of the top banks in Canada! We are technology partners who help the business transform how our employees around the world work. You will get to work with and learn from diverse industry leaders, who have hailed from top technology. Typical Day in Role:

• Works with key stakeholders to triage production issues.
• Reading and writing SQL Queries
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Supports one or more highly complex business processes
• Creates Jira stories related to incidents to move it forward

Candidate Requirements/Must-Have Skills:

• 8+ years of production support with a minimum of 1 recent project with a Financial Services Cloud environment
• 1+ years of development experience (no specific programming language required)
• 2+ years of working knowledge of Salesforce tools to execute and manage workflow processes at various stages of the SDLC cycle (e.g. Salesforce DX)
• Salesforce Admin Certification is required
• Previous Banking/Financial Services experience is critical – large insurance/tertiary bank is accepted, however telcos/marketing cloud is not what the team is looking for

Nice-To-Have Skills:

• Experience with nCino Credit Origination (managed package for Salesforce) – Credit package on top of salesforce
• Experience reading and writing SQL Queries is an asset

  Soft Skills:

• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization
• Excellent interpersonal skills to be able to collaborate and work closely with external vendors
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions
• Ability to work as part of a team, as well as work independently or with minimal direction
• Good time management and organizational skills to effectively manage high-scale project

Best vs. Average Candidate:

• The best candidate is a Salesforce admin who has worked on multiple projects in the financial service cloud environment

Education:

• Bachelors degree in Engineering or related field is required
• Financial Services Cloud certification

We are looking for a IT Business Analyst! Reach out if you are interested and feel free to refer friends/colleagues!

      Works in partnership with clients, advising them on information technology in order to meet their business objectives or overcome problems, work to improve structure and efficiency of an organization’s I&IT systems. The I&IT Consultant may be used to provide strategic guidance to organizations with regard to Information Management & IT technology, IT infrastructures and the enablement of major business processes through enhancements to IT. Provides subject matter expertise in their field and highly expert technical assistance. The I&IT Consultant is responsible for, but not limited to ensuring the team is proactive in completing priorities and deliverables as well as ensuring requirements are well-understood, documented, and accurate. Facilitates and leads in-depth workshops to elicit, review and confirm business requirements, business models, business rules, user, interface design Establishes the backlog as a source of truth from which the team can deliver.   Must Haves:  

• Experience with Agile project methodology
• Experience transposing requirements into coherent user stories
• Strong communications, consultations and interpersonal skills to determine client needs
• Experience working with both the business users and IT development teams
• Experience in transposing requirements/user stories into content design using a CMS (Content Management System) or DB implemented content.

  General Skills:

• Acts as the technical advisor/expert on all aspects of a specific deliverable
• Work in partnership with clients advising them on information technology aspects to meet their business objectives or overcome challenges, and work to improve efficiency of an organization’s I&IT systems
• Responsible for, but not limited to ensuring the team is proactive in completing priorities and deliverables as well as ensuring requirements are accurate, well-understood, and documented
• Facilitates and leads in-depth workshops to elicit, review and confirm business requirements, business models, business rules, user, interface design
• Lead a cross functional team of technical solution design and collaborate with program area and external vendors toward implementation of the project scope on time and budget
• Liaise with IT specialists, unit leads and relevant stakeholders
• Conduct and participate in walkthroughs at each project milestone in accordance with project schedule
• Provide the quality assurance/quality control of specific deliverables
• Anticipates and resolves problems to ensure that the deliverables are completed within budget, to the highest quality, meeting or exceeding expectations
• Develops processes and procedures for implementing deliverables
• Prepares reports and presentations including options, recommendations, implementation plans, etc.
• Works with clients to define the scope of a project and to determine requirements
• Analyzes I&IT requirements giving independent and objective advice on the use of I&IT
• Familiar with change-management principles and methodology
• Knowledge and understanding of Information Management principles, concepts, policies and practices

Skills Experience and Skill Set Requirements Core Skills - 45%

• Experience in leading and facilitating in-depth workshops to elicit, review and confirm business requirements, business models, business rules, user, interface design.
• Experience to feed work to the team and dedicated to looking ahead at upcoming work and grooming requirements so that they’re well-understood, documented, and ready to go
• Experience with Agile project methodology
• Experience assembling requirements into coherent user stories
• Experience in managing the Product Backlog Items, refining them and communicate changes to project manager/Team Lead
• Experience to ensure the team is proactive in completing priorities and deliverables as well as ensuring requirements are accurate, well-understood, and documented
• Requirements documentation experience in the format of concise and clear user stories
• Breaks epics down into stories and defines acceptance criteria in each story
• Provides the team with the context they need, i.e., what part of The Big Picture they’re working on
• Expert in detailed analysis, conversations, and documentation that all user stories call for
• Experience establishing the backlog as a source of truth from which the team can deliver
• Meets with the Product Owner to understand the team’s work
• Story writer experience, make sure the myriad pieces of information that are discussed during a team standup are included in the stories; details, decisions, and dependencies, are documented in the in the right user story.
• Act as a proxy Product Owner for the team, where the role will answers questions or facilitates decisions on behalf of an absent Product Owner
• Explain and present very complex technical analyses, options, proposals, reports and recommendations to clients
• Analytical and problem-solving skills to assess clients' business priorities and needs; to evaluate business and technical design alternatives
• Experience working with both the business users and IT development teams to ensure business requirements are properly reflected in the system design and technical specifications
• Experience with user testing; working with UI/UX designer and other business analysts to plan user testing sessions including screening and recruiting, facilitate user testing sessions, document and present research findings
• Experience in transposing requirements/user stories into content design – preferably using a CMS (Content Management System) or DB implemented content.
• Experience working with data sources such as relational DB or CMS

  Technical Skills - 35%  

• Working knowledge of business system technologies to provide technical expertise and advice
• Experience with design, develop, test and implement systems solutions, and evaluate software/ hardware
• Experience with Agile project methodology
• Experience with large projects implementation that use content management systems or relational DB as back-end storage repositories
• Experience with advanced application prototyping using various prototyping tools – e.g. Axure RP7 and above Experience in the analysis and design of Microsoft Azure Cloud Based Applications and advanced workflows based systems.
• Hands-on experience with creating and managing user stories using Microsoft Team Foundation Server and DevOps

  Communication Skills - 20%

• Strong communication, consultation and interpersonal skills to determine client needs;
• Strong collaboration skills, proven experience of working with solution development, business area and operational departments to ensure all day-to-day priorities/issues are addressed in a timely manner
• Explain technical concepts to non-technical and technical audiences;
• Establish effective working relationships with I&IT management, clients, internal and external partners/ stakeholders and project staff
• Communication skills to discuss client requirements among other technical team members;
• To discuss of systems development options and technical processes among project team;
• To discuss with clients, development and operational recommendations given limitations and considerations Writings kills to prepare project reports and presentations to explain analysis and recommendations;
• To prepare business cases for recommended approach to systems development or acquisitions;
• To prepare systems documentation and manuals;
• To prepare metrics and dashboard reports; and,
• To prepare research finding summary reports

     

We are looking for a UX Designer! Reach out if you are interested and feel free to refer friends/colleagues!

     

User Experience Design 40%

• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• Ability to iterate your designs and solutions efficiently and intelligently.

 

• 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
• Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus
• Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.

 

• Experience in facilitate User Research and Usability testing activities to produce such outputs as:
• User Interview Topic Maps
• User Interview Scripts
• User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
• User Research Findings Report

Relationship Management - 20%

• Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule
• Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – Discovery, Alpha, Beta, Live or similar delivery methodologies
• Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies

 

Technical Skills - 30%

• Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

 

Soft skills - 10%

• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
• Strong interpersonal and negotiation skills
• Strong presentation, verbal and written communication skills
• Excellent analytical, problem-solving and decision-making skills

Sr. UX DELIVERABLES   General   There are four (4) distinct delivery phases in which user experience designers (task based I&IT consultants) produce deliverables following Ontario Digital Service Design playbook, which outlines the standard process for user experience design. Delivery Phase 1) Discovery:   Before building a solution, a project team needs to find out whether users need it and whether other solutions exist. The UX Designer’s responsibilities during this phase are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.   Deliverables:  

• Facilitate the Kick-off meeting with the project team to produce such outputs as:
• Business Model Canvas
  • 5 Whys
  • User Personas
  • Stakeholder Mapping
  • Strategy Map
  • Short- and Long-Term Goals
  • Fears and Challenges
  • Problem Statement

 

• Facilitate user research activities to produce such outputs as:
• User interview topic Maps, a summary of interrelated topics for the user interview
  • User Interview Scripts to plan and guide user discussion
  • User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
  • User research findings report
• Inception (Science Fair Day):
• Showcases the work and key findings from this stage to stakeholders outside of the core project team
  • Aligns entire team (business, technical) on what the next steps will be
  • Planning activities for next phase (Alpha)
• Other deliverables typically delivered in this phase include:
• User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the story’s main events.
  • Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved
  • Defined business Key Performance Indicators (KPIs)

  Delivery Phase 2) Alpha:   Alpha is about testing hypotheses and experimentation. The purpose of Alpha is to determine how to meet the user needs that were identified in discovery. This phase is an opportunity to quickly test different approaches with users before building a service.   Deliverables:  

• Optionally conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design, prototyping, and testing ideas with customers
• Produce “clickable” prototypes of multiple possible solutions
• Validate "clickable” prototypes with users through usability testing sessions and produce research findings report
• Iterate (improve) on “clickable” prototypes with insights garnered from research findings report
• Identify and document existing processes or policies that will need to change to support the new product or service
• Produce a business proposal to justify funding for the next phase (Beta)
• Define a clear vision for the solution that will be built in Beta
• Create a plan and prioritized list of features to be completed in the Beta phase
• Define user solution, and delivery of KPIs

  Delivery Phase 3) Beta:   The goal of Beta is to build a real service that works well for a larger group of people. The prototypes that were developed and tested during Alpha are used to build a Minimum Viable Product (MVP) for deployment in a live, user-facing environment. Executed within the context of Scrum methodology, the UX Designer performs the following Agile ceremonies: Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.   The designers are at the spearhead of this methodology, creating and validating user stories for the developers (typical) one iteration ahead.   Deliverables:  

• User story creation and validation:
  • Participates in deciding which priority to tackle
  • Sketching workshop to create visual representation of ideas or user flows
  • Create designs
  • Enhancements made to designs
  • User Interviews (for validation)
  • Synthesising individual and overall interview findings
  • Enhancements to designs made from synthesis
  • Get product owner sign off and input story into backlog for future iteration planning
  • Rinse and repeat for each feature, function within a given iteration
• Conduct accessibility compliance testing of the solution within each iteration.
• Conduct regular usability testing sessions on the MVP built as part of the Beta phase.

  Delivery Phase 4) Live: Live begins when the service has reached a point of maturity and all of the main features in the backlog have been built. While most people understand the purpose of live, it’s not always given the attention and resources it deserves. Continuous improvement is one of the core principles of service design and that’s what live is all about. The goal is to continuously monitor, research, test and iterate for as long as the service is active.   Deliverables:  

• Continue to facilitate user research activities to produce such outputs as:

• User interview topic maps, a summary of interrelated topics for the user interview
  • User interview scripts to plan and guide user discussion
  • User interview synthesis (collection, aggregation and analysis) of written observations recorded during each interview
  • User research findings report

• Conduct regular accessibility compliance testing of the live build as improvements are released.
• Conduct regular usability testing sessions on the live build.
• Analyze usage analytics and user behaviour patterns to track and measure key performance indicators.

   

We are looking for a Senior Systems Administrator! Reach out if you are interested and feel free to refer friends/colleagues!

        In need of a System Administrator for their Enterprise Service Management Application that fully understands how to reconfigure ITSM platforms. They work on a cloud-based solution, Halo ITSM. This person will not be simply using the ticketing software. They will be:

• Building tables to define how tickets work - defining tickets and rules around it, fields they’re on, conditionals on the field
• Extending and integrating with other systems
• Learn platform so they can give definition for a new ticketing approach (workflow, approvals required, conditions, report generation, etc.) and being able to built on it
• Creating events or other functions using the platform

  Must Have Skills: 

• 3+ years of ITSM administration (ServiceNow, Remedy, Heat, Halo, Cherwell, etc.)

  Nice to Have Skills:

• Jira experience
• MS Project or MS Visio or similar diagramming/vector solution
• MS Suite (Office, Excel, Teams, etc.)
• Halo ITSM
• Higher Education experience
• Basecamp

We are looking for a Data Analyst! Reach out if you are interested and feel free to refer friends/colleagues!

       

• Project related UAT testing of data for large conversion/migration project.
• Support team with data analysis of large exposure and client data and more
• Data Quality Operations for monthly production cycles for Capital Measurement and Reporting.

  Must Have Skills:   

• Basic SQL.
• Strong communication & interpersonal skills.
• Ability to work in tight timelines.
• Understanding of systems and flow of data impacting specific domain.
• Ability to navigate and traverse through multiple level of data’s E2E linage such that candidate can interact with different teams, understand the data & systems on upstream/downstream applications, and relate it to domain requirements.

  Nice to Have Skills:  

• Understanding of Capital Domain
• Experience in Banking.

  Soft Skills:

• Communication both with internal team and multiple external teams. Both verbally and written (emails, etc).
• Ability to coordinate different teams to work together to accomplish domain objective.

 

We are looking for a Software Developer! Reach out if you are interested and feel free to refer friends/colleagues!

        Develop web enabled and database driven applications in Java. Apply analytical skills to resolve problems and deliver solutions. Design and develop quality solutions for systems consistent with project objectives. Develop, implement, and maintain solutions that maximize system availability. Vacancy exists for a senior developer to join the team in the delivery and development of this project. Prime responsibility will be to develop detailed design specifications, create and review code.   Key accountabilities are: Participate in analysis and system design specification sessions. Ensure that solutions adhere to development best practices and architectural principles. Apply analytical skills to resolve problems and deliver viable solutions. Anticipate obstacles and execute proactive approaches to issues. Responsible for coding, testing, packaging, deployment, and support of builds as code is promoted from development, system, acceptance, and production environments. May lead code reviews. Participate in development of test strategy, test plans, test cases and testing efforts. Data set up and environment shake down. MUST HAVE: Front end developer experience Angular experience – Version 8 to most recent version Java experience (5+ years) UI & API experience (5+ years) Database experience – DB2, SQL Server, Oracle NICE TO HAVE NodeJS SpringBoot

We are looking for a DevOps Engineer! Reach out if you are interested and feel free to refer friends/colleagues!

          Technology/Software essential for the role: 

• Kubernetes
• Python
• Docker
• DevOps
• SRE
• Ansible

  Must Have Skills:

• Kubernetes – 2 years +
• Python – 3 years +
• Docker – 3 years +
• DevOps – 3 years +

  Nice to Have Skills:

• CKA certification
• SRE
• Ansible
• Airflow
• API

  Soft Skills: Good communication

• Able to describe approach and issue to other

Researching

• Able to troubleshoot issue independently with minimal input

Speaking up

• Able to speak up and provide different approach and challenge fellow engineers

We are looking for a QA Engineer! Reach out if you are interested and feel free to refer friends/colleagues!

          Story Behind the Need: The Commercial Global Engineering team is responsible for onboarding commercial clients. The hiring manager is looking for a QA Test Analyst for working on new functionality in communicating with downstream application systems. Candidate Value Proposition: The successful candidate will have the opportunity to work within the bank. We are technology partners who help the business transform how our employees around the world work. You will get to work with and learn from diverse industry leaders, who have hailed from top technology. Typical Day in Role:

• Work on recreating production bugs
• Functional and regression testing
• End to end Salesforce and ETL testing
• Working closely with product owners, BSA and developers
• Execute test plans, scenarios, scripts or procedures Test system modifications to prepare for implementation
• Develop testing programs that addresses areas such as database impacts, software scenarios, or usability
• Document software defects, using a bug tracking system, and report defects to software developers
• Identify, analyze and document problems with program function, output, online screen or content
• Monitor bug resolution efforts and track successes Create or maintain databases of known test defects
• Plan test schedules or strategies in accordance with project scope or delivery dates

Must-Have skills:

• 10+ years of progressive working experience as a QA Test Analyst
• Salesforce admin certification is required
• 8+ years of experience writing test automation documentation such as Test Plans, scripts and test results reports
• Previous Banking/Financial Services experience is critical – large insurance/tertiary bank is accepted, however telcos/marketing cloud is not what the team is looking for.

  Nice-To-Have Skills:

• Experience with Talend
• Experience with Salesforce integration applications
• Experience with nCino testing

  Soft Skills:

• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization.
• Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences.
• Ability to work as part of a team, as well as work independently or with minimal direction.

  Best vs. Average Candidate:

• Good time management and organizational skills to effectively manage high-scale project.
• Strong decision making skills, demonstrating ability to think objectively and weigh different options.

  Education:  

• Post-secondary degree in a technical field such as computer science, computer engineering or related IT field required.

We are looking for a Scrum Master! Reach out if you are interested and feel free to refer friends/colleagues!

  About the Role Digital, Data and Analytics is one of the key pillars of the Client for Life Strategy. Leveraging innovative digital capabilities powered by data, insights, and intelligence, we aim to inspire and energize our clients and sales professionals to believe. This role will be part of a dedicated Agile team building the digital data products and will be accountable for implementing the team goals through a highly dynamic, fast-paced solution development process. The Scrum Master helps build high-performing teams by providing support with product delivery utilizing a deep understanding of Agile principles and team dynamics. The Scrum Master teaches the team Agile practices, facilitates Scrum ceremonies, and shields the team from external distractions. The Scrum Master brings the teams together and helps them understand each other’s roles and key objectives. This individual is also a personal coach for team members and an innovator who constantly seeks continuous improvement. What will you do?  

• Monitor Scrum processes and support Product Owner, Delivery Manager and other stakeholders on release planning and backlog management related to the data [pipelining] products & services.
• Facilitate agile ceremonies including sprint planning, sprint review, retrospectives, and daily standup.
• Identify, manage, and help mitigate issues and risks, with particular emphasis on timely removal of impediments for the team and/or directing obstacles to appropriate owners for quick resolution.
• Ensure that proper documentation (i.e. program vision statement, program backlog, program roadmap, release plan, sprint backlog, and increments) is prioritized and added to the team’s backlog of work
• Support compliance with Sun Life policies and procedures for delivery and implementation
• Build high performing teams who produce successful deliverables and work effectively via individual and team coaching.
• Strengthen the team’s understanding of Agile / Scrum principles and ensure application of these practices.
• Ensure the team’s actions are aligned with the project goals and vision
• Bring transparency to Business, IT, and Operations organizations about the team’s progress and Agile processes
• Identify trade-offs between short and long-term benefits to drive shared vision between the team and Product Owner/Delivery Manager
• Foster a continuous learning environment, helping teams adapt to changing circumstances.

  What will you need to succeed?  

• 3+ years of experience in agile delivery / transformation / training / coaching
• 5+ years of IT project management experience
• Familiarity working in Agile and Scrum environments
• Certified Scrum Practitioner (CSP) or Certified Scrum Coach (CSC) ideal
• Experience/knowledge in development & implementations of the Cloud based data products/solutions.
• Experience in Agile principles and managing teams/dynamics.
• Experience in facilitating Agile ceremonies, tracking team level metrics and removing blockers ideally working with the data product development team.
• Fast learner and action-oriented individual who can quickly connect dots and add-value in the complex Data and Analytics value chain.
• Strong communication skills, ability to share information promptly and clearly
• Strong team leader able to assess team spirit, facilitate positive team dynamics, and drive necessary actions to improve
• Excellent problem-solving, organizational, and analytical skills
• Ability to coach and mentor multiple roles on a Scrum team; skilled in building relationships and navigating through organizations
• Brings a high-energy and passionate outlook to the job and can influence those around them
• Able to build a sense of trust and rapport that creates a comfortable & effective workplace
• Understanding the Software Development Life Cycle (SDLC)

  Preferred Skills

• Delivery or software development background in data pipelining and data analytics domains will be a strong competitive advantage. a plus
• Experience coaching development teams is a plus
• Assertive, with the confidence to be voice of authority
• Well versed in navigating complex organizational structures and the capability to develop productive working relations with internal stakeholders across the region and globally

We are looking for a Network Analyst! Reach out if you are interested and feel free to refer friends/colleagues!

  The Contact Centre & RBSC Technology is looking for a Network Analyst who will contribute to the overall success in globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Provide or participate in recommendations and solutions for all Telephony technology. The ability to manage their own day-to-day operations, projects, and timelines according to client’s expectations and SLO / SLA's. Provide support to ALL employees globally across all Business lines. Contribute to maintenance and support renewals as well as RFP's. This candidate is also responsible for providing training and assistance to users upon request, and fellow team members to ensure the users are fully comfortable using the technology and team members are aware of any updates, changes, etc. The candidate will have strong knowledge in working with various Telephony technologies and Vendors (Cisco, Legacy, Wireless, Lync, Bell, Allstream, Rogers, etc.) Candidate Value Proposition: We are technology partners who help the business transform how our employees around the world work. You will get to work with and learn from diverse industry leaders, who have hailed from top technology. Typical Day in Role:

• Contractor will help migrate Skype users to Cisco Jabber as Skype servers will be decommissioned.
• Helping with porting phone number, removing un-used numbers, and updating the SIP address.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Manages the purchase, installation, and support of unified communications infrastructure equipment and applications.
• Responsible for evaluating current systems for capacity, performance, currency and security.
• Manages multiple tasks concurrently. Works on complex problems where analysis of situation requires in-depth evaluation of various factors. Escalates more complex problems to management for guidance. Provides second and third level support.
• Plans large scale systems projects through vendor comparison and cost studies. These projects could require the individual to travel both to both domestic, US and international locations.
• Devises course(s) of action that may fall outside of procedural and policy guidelines and standards and makes recommendations.
• Provides work leadership, coaching and training to other team members and business partners.
• Supports the bank’s technology infrastructure by participating in after hour’s support with the expectation of receiving notification of critical system outages outside of business hours and to take appropriate steps to restore service.
• Maintains working relationships with key customers, clients, suppliers and contractors.
• Understands the departmental objectives and division technology strategies. Keeps current on rapidly changing technology trends.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global
• Handbook and the Guidelines for Business Conduct.
• Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Candidate Requirements/Must-Have skills:

• 8+ years of Network Analyst industry experience
• 5+ years of hands-on experience and expert knowledge of LAN/WAN systems, networks and applications.
• 8+ years of experience with Unified Communication systems i.e. Oracle, Cisco required
• 5+ years of experience with Telephony Vendor systems and processes
• Cisco Certified Network Associate Voice (CCNA Voice)

    Nice-To-Have Skills:

• Oracle certification
• Previous experience working within the Banking/Financial Industry
• Expert Knowledge of Regulatory bodies (internal and external) and Vendor contracts
• Experience with Lync

  Soft Skills:

• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization.
• Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences.
• Ability to work as part of a team, as well as work independently or with minimal direction.

Best vs. Average Candidate:

• Voice communications analyst that has experience with telephony systems.
• A candidate who is self-sufficient and can provide great customer service experience – they will be working closely with users and managers

  Education:

• Post-secondary degree in a technical field such as computer science, computer engineering or related IT field required