Job Archives
We are looking for a Security Architect! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Security Architect
Term: 6-month contract
Location: Montreal preferably - but still considering profiles from all over Canada
Job ID number: C1162
Brief description of duties:
- Evaluate security and fraud threats related to the use of different platforms and 4G/5G network infrastructure, and develop mitigation measures.
- Act as an expert in 3GPP architecture and GSMA standards related to LTE/5G security.
- Contribute to RFP processes and pre-sale activities, identifying cybersecurity criteria. Actively collaborate with suppliers to ensure that their products’ security meets Cogeco’s needs from the outset.
- Work closely with the architects, engineers and solution experts of the wireless network’s various components, in order to integrate security at every stage of the project, from design to deployment, applying the “Zero-trust” principle.
- Conduct an in-depth analysis of architectural elements proposed by the different sellers and ensure that the plans and integration are carried out according to security practices and standards.
- Ensure that business processes related to the consumption and management of the wireless service are secure.
- Ensure the network’s integration with the monitoring, access management, data protection, vulnerability management, audit and other centralized security management systems.
- Act as an LTE/5G security expert and advise the security governance team, CISO and CTO on security risks and solutions related to the deployment of the 4G/5G network.
- Be responsible for the development and maintenance of the company’s security architecture and the roadmap for the 4G/5G network.
- Define the security standards and guidelines for the wireless network.
- Experience in cybersecurity and architecture.
- Experience in LTE/5G architecture.
- Experience working for a Level I mobile network supplier or operator.
- CISSP, CEH, CCSP or equivalent.
- Hands on experience with 3GPP, GSMA, SIM and eSIM management, key management, fraud detection and wireless business services
Job Features
| Job Category | Security Architect |
| Cybersecurity and architecture | 5+ |
| LTE/5G architecture | 3+ |
We are looking for a Project Manager! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Project Manager
Term: 12-month contract - 37.5
Location: Hybrid
Job ID number: C1161
Brief description of duties:
MUST haves:
Nice to haves:
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- Bilingual- English and French speaking
Job Features
| Job Category | Project Manager |
| leading a major project/program | 15+ |
We are looking for a Business Analyst/PCO! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Business Analyst/PCO
Term: 10-Month
Location: Remote
Job ID number: C1160
Brief description of duties:
This role will work along-side our Project Manager, our vendor (SAP) and internal Workstream Leads to assist with:
- Ensuring business process documentation is updated in preparation for testing and go-live
- Support the project leads through prioritizing and updating documentation resulting from testing and go-live
- Support the project team through testing and training phases and assist with minutes, action items, bug management and follow-up
- General project administration (such as assisting the Project Manager with project scheduling and tracking needs)
- Update and track project tasks, actions and risks in Azure DevOps, Excel, Smartsheet etc.
- Gathering critical information from meetings with various stakeholders and producing useful summaries and reports.
- some experience with SAP HRMS (SuccessFactors) or a large ERP solution in the cloud.
- the ability to work independently to complete assigned responsibilities.
- worked with and is able to collaborate with both business and technology teams.
- experience with supporting project teams through the UAT and go-live readiness.
- the ability to update documentation bases on testing outcomes.
- Effectively communicate with a cross-functional team members and various levels of management.
- Excellent time management skills.
- A track record of following through on commitments.
- A degree/diploma in HR, business, information technology or related field.
- Experience in Project Management and Business Analysis, or supporting such roles.
- Experience in business analysis and quality analysis testing.
- Strong analytical and conceptual thinking skills.
- Excellent documentation skills.
- Competency in Microsoft applications including Word, Excel, Outlook and Teams.
- Knowledge of project tracking tools such as Azure DevOps, Smartsheet's, MS Project.
Job Features
| Job Category | Business Analyst, Project Coordinator |
| business analysis and quality analysis testing | 2 |
We are looking for a Project Manager! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Project Manager
Term: 4-month contract
Location: Remote
Job ID number: C1159
Brief description of duties:
This PM will be managing the delivery of internal technology infrastructure initiatives related to Cyber Security and Cloud Transformation.
MUST haves:
- Project Manager leading projects following both Scrum and Waterfall methodologies
- Experience working in complex environments (ie. Telco, Big 4, Government Agencies, Tech)
- Strong stakeholder engagement experience
- Experience using Confluence and Jira
- Managing Cloud transformation projects (Azure Cloud preferred but any cloud platform experience is an added benefit)
- PMP is an asset
- Experience managing cyber security projects or working with compliance frameworks (SOC 2, ISO)
Job Features
| Job Category | Project Coordinator |
| Project Manager leading projects following both Scrum and Waterfall methodologies | 5+ |
| Confluence and Jira | 5+ |
We are looking for a Business Analyst! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Business Analyst
Term: 12-month and half contract
Location: Remote
Job ID number: C1157
Brief description of duties:
EDC’s customer industry information is at the core of how EDC identifies risks and makes decisions. To this end, EDC is implementing the North American Industry Classification System (NAICS) across multiple operational and financial systems. With a common, modern standard we will enable informed and effective risk monitoring, analysis and strategic decision making.
To realize these benefits, the industry standardization initiative has prioritized 10 outcomes to deliver through year-end 2023. EDC’s current multiple industry classification schemes will need to be retired and ongoing governance will need to be established to ensure updated industry data accessible by multiple LOB’s and systems.
The Business Analyst will support these efforts by:
- Working with colleagues and stakeholders to gain an in-depth understanding of critical business requirements and processes,
- Conducting tests, surveys, and workshops,
- Writing reports and making presentations,
- Analyzing data models to deliver logical conclusions,
- Having strong communication and interpersonal skills.
- Liaison between the business community and technical teams
- Work with the business to elicit, analyze, communicate, validate, and translate business requirements into documentation and conceptual design from which solutions, including changes to business processes and information systems are developed
- Apply analytical abilities and specialized expertise to synthesize information and design solutions that leverage and extend business applications and services.
- Apply creative and critical thinking and diagnostic ability to gather client's functional and non-functional requirements and business rules using various elicitation and facilitation techniques. Consider multiple options, analyze alternatives, and select the one that best supports the business need and technical reality.
- Play a prominent role in working with subject matter experts and end-users to understand business needs, also to identify and monitor dependencies.
- Apply a variety of data and process modeling techniques to describe business information requirements.
- Contribute to the data strategy with business needs, feasibility, and execution approach to achieve outcomes
- Pro-actively recognize where solutions impact related applications or data/information integrity.
- Gather and document complex Business rules and processes supporting risk management activities and decision frameworks.
- Lead informative well-organized presentations and facilitate sessions to review requirements and identify gaps; ability to bring others to agreement around a set of ideas to achieve the goal or bring about beneficial resolution.
- Deliver clear, complete, and usable documentation that the client can validate to support the sign-off process and is useable for the technical project members to deliver the solution.
- When required, support testing activities of designed solutions to ensure alignment with original Business requirements.
- Data analysis and data querying to ensure data needs are identified from the business scenarios
- Coordinate, plan and manage project-level analysis deliverables by determining the best approach to use for gathering, validating, and prioritizing requirements based on the nature of the project, risks, and complexity.
- Identify and resolve any issues created by changing requirements.
- Collaborate with Business Technology Product Owner to clarify features and user stories and support backlog prioritization and grooming activities.
- Execute requirements management activities while remaining flexible to changing requirements and project deadlines.
- Promote EDC’s business analysis best practices.
- Anticipate, prepare, and respond effectively to change, creating an open, receptive work environment.
- Share industry best practices and tools to create a positive climate and stimulus to encourage long-term learning and development for personal growth and growth of others.
- 10+ years direct experience providing Business Analysis services
- 5+ years experience in process improvements
- 5+ years experience in data analysis
- 5+ years experience in BA roles in complex IT environments
- Excellent understanding of various delivery methodologies, with strong experience working as part of an Agile or Scrum team.
- Excellent investigative and analytical skills. Ability to translate broad, strategic intent into tactical plans and directions.
- Excellent oral and written communication skills. Ability to communicate with both business and technical audiences. Strong listening skills.
- Strong understanding of how technologies can enable business opportunities.
- Ability to simplify technology / data communications for business consumption
- Strong relationship management skills, including facilitating group sessions and displaying leadership within a project team.
- Strong problem-solving skills.
- BA Certification such as Certified Business Analysis Professional™ (CBAP®)
- Excellent Microsoft Office 365 skills especially Excel.
- Experience and/or formal training and/or certification in Microsoft Azure (ADO)
- PlanView
- Experience in data mining.
- Experience in an Insurance or Financial Services environment
- Experience with Financial Crimes Risk Management
Job Features
| Job Category | Business Analyst |
| Business Analysis Services | 10+ |
| Process improvements | 5+ |
| Data analysis | 5+ |
| BA roles in complex IT environments | 5+ |
We are looking for a Project Manager! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Project Manager
Term: 12-month contract
Location: Hybrid - 1 day a week in office
Job ID number: C1156
Brief description of duties:
The Group Customer Technology team is responsible for delivering technology solutions to our Group Customer business partners for the benefit of advisors, plan sponsors, plan members and staff who support those stakeholders.
Reporting to the Manager Project Delivery within the Group Customer Technology, Group Life & Health Account, the Senior Project Manager is responsible for leading large and high risk/complex projects, working with business unit and technology leaders, cross functional teams, project team members and external parties to ensure projects are well-defined, planned and delivered.
In this role you will apply your advanced knowledge and experience managing multiple large and complex projects and teams to implement solutions to complex problems or to capitalize on opportunities.
Accountabilities:
- Develop, contribute towards and adopt standards, tools, processes and best practices.
- Provides coaching and mentorship on Project Management and project delivery methodologies and practices to less experienced Project Managers.
- Responsible for product delivery and client/stakeholder satisfaction and relationship management
- Working with the portfolio team, utilizes intake and formalized discovery processes to perform high level analysis and work with business partners and the architecture team to define the problem/opportunity, expected business benefits, t-shirt size estimate and prepare an initiative brief.
- Working with the architectural team and business partners, gather enough high level requirements to develop a high level system impact assessment, scoped solution and business case.
- Partner with senior, multiple and/or executive stakeholders to conduct planning and to develop the project charter, goals, objectives and delivery methodology.
- Develop integrated project plans demonstrating strong financial and project acumen (including cost estimates, budget, resourcing requirements), applying appropriate estimation models, and refine and manage performance against them, customizing project planning methods to suit the project
- Perform risk planning and analysis (qualitative & quantitative), including risk identification and risk response planning.
- Facilitate the completion of an organizational change management assessment and work with the business to prepare an organizational change management plan
- Demonstrates management of full project lifecycle for multiple initiatives or workstreams varying in complexity and stakeholders, ensuring the effective execution of large or complex projects to deliver a product or solution that satisfies stakeholder expectations and achieves project success criteria (schedule, budget, team cohesion, regulatory, etc.)
- Track and monitor process, identify and manage variances and changes, and distribute information and reports on a timely and informative basis.
- Execute plans using, and integrating, different delivery approaches / methods when needed
- Raise, track, and resolve issues and manage conflicts or remove barriers across multiple stakeholders with minimal escalation
- Execute Canada Technology processes effectively, including adherence to compliance processes and exercising sound judgment, ensuring documentation is completed
- Successfully operationalize / transition project to production and maintenance
- Lead post implementation reviews
- 8+ years as a Project Manager in a Technology delivery environment
- Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc) or equivalent combination of training and experience.
- Strong analytical and problem solving skills, particularly critical thinking, with a strong attention to detail.
- A focus on understanding the desired business outcomes and delivering to meet those outcomes
- Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others.
- Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally.
- Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams
- Comfortable working in a fast-paced, dynamic environment and operating under levels of uncertainty
- Keen negotiation skills and the ability to facilitate discussions, prioritization and decision making across multiple business areas and multiple technology teams to achieve project objectives.
- Ability to adapt to changing priorities.
- Ability to influence and negotiate win-win outcomes among cross-functional teams.
- Ability to grasp concepts quickly and to work independently with minimal direction.
- Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality.
- Accreditation in Project Management such as Project Management Professional (PMP) or equivalent credentials.
- Experience in both waterfall and agile methodologies.
- Experience working with, or within, a financial services organization
- Experience with business analysis
Job Features
| Job Category | Project Manager |
| Project Manager in a Technology delivery environment | 8+ |
We are looking for a Technical Support Specialist! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Technical Support Specialist
Term: 12-month contract
Location: Hybrid - Few days a week in office downtown
Job ID number: C1155
Brief description of duties:
The Technical Support Specialist is responsible to deliver on site support activities with a focus on end user support, setup and operational maintenance of computer system hardware and software, as well as technical support for computer applications and communications software. This position will work within a team of other IT Department personnel, and in conjunction with personnel from other divisions, to execute the company's IT strategies and ensure the streamlined operation of the IT Department in alignment with the company's business objectives.
User support:
- Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests Image, deploy, upgrade and refresh PCs and manage assets
- Triage incoming tickets; assign to various queues in accordance with established procedures
- Responsible for maintaining and patching computer hardware, software and operating systems that supports the current PCI compliancy model. Administer, configure, install and maintain desktop, laptop, tablet, printers, cell phone and communication hardware and software applications
- Consult user guides, technical manuals and other documents to research and implement solutions; collect, organize and maintain a problems and solutions log for use by technical support analysts
- Determine trend analysis, emulate or reproduce technical problems encountered by users
- Provide local subject matter expertise regarding processes, technology, organization and business
- Continuous development and improvement of On-Site Support service delivery for enhancing the user experience.
- Provide hands on support to our specialist team with server, network, printer, and telephony infrastructure when needed.
- Maintain software licences and asset inventory
- Maintain the system backups for Recovery and Disaster Recovery
- Administer and maintain security compliance on all Apple Business Manager and AirWatch devices
- Responsible for providing accurate account management on Users Accounts
- Responsible for onboarding and off boarding of users’ computer equipment
- Schedule service work and maintenance as required; assist in overseeing work, ensuring meeting of established standards
- In accordance with department mandate, liaise with vendors for procurement of equipment, supplies and services as required
- Performs periodic on-call and other duties related to those enumerated above which do not alter the basic level of responsibility of the position and which supports our 24x7x365 operations.
- Provide regular management reports and recommendations regarding capacity planning for systems within the position's scope of responsibility
- Must have a minimum of 2-3 years’ experience imaging Windows devices – desktops/laptops/tablet
- Strong technical knowledge of troubleshooting PC's, laptops, MS Windows
- Experience working with Active Directory, user permissions, group policies, password resets, user creation
- Experience working with ticketing systems
- Experience working with imaging and customization for system profiles
- Experience working with Windows Enterprise Servers 2008 - 2019 Standard - Data Center.
- Experience working with Office 365 / Exchange Enterprise Server and User Email Support
- Experience working with Zoom, Slack, Cisco IP Communicator Suite, Jabber, Webex, Airwatch
Job Features
| Job Category | Tech Support |
| Imaging Windows devices – desktops/laptops/tablets | 2-3 |
| Troubleshooting PC's, laptops, MS Windows | 2-3 |
| Ticketing systems | 2-3 |
We are looking for a Technical Project Manager! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Technical Project Manager
Term: 12-months contract - 40-hours/week
Location: Remote
Job ID number: C1154
Brief description of duties:
The migration of critical data needs to be done ASAP. This Technical PM will be working on a SAS Migration moving contracting data from on premise to cloud using another vendor. In the process of doing vendor negotiations and there have been some contentions; terms and conditions, done in a new environment, challenges deciding on where customizations should be, timing on things, etc.
MUST haves:
- Technical / Agile PM Experience
- Negotiation contracts, Moving RFPs to MSA’s
- Strong data migrations
- Deep experience on premise to cloud- Moving configurations to on premise
- Strong analytics experience: using QlikView + BI
- Strong technical, agile and analytics project management experience
- Assertive personality/can get stuff done
- Collaborative, engaging, passionate
Job Features
| Job Category | Project Manager |
| Technical Project Management | 8+ |
| On premise to cloud | 5+ |
We are looking for a Mulesoft API Designer! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Mulesoft API Designer
Term: Full-time
Location: Remote
Job ID number: C1153
Brief description of duties:
We are hiring an API Designer, who will advocate for an API-First culture within the client portfolio teams helping to design high-quality APIs.
- Understanding the business vision, value for a well-scoped business domain, and translating it to a great API Design
- Acting like a consumer and tightening the consumer feedback loop by facilitating feedback sessions with target API consumers as part of the API design process
- Produce API design and technical implementation documents
- Coach and mentor portfolio teams on API standards and best practices
- Working with API Developers to navigate and overcome the constraints of the legacy architecture
- Advocate adoption of API first approach, leading by example
- Promotion of best practices and patterns for modern API design and Developer Experience
- Contributing to best-in-class documentation, tutorials, code libraries and sample code
- Inspire and excite people internally around Edward Jones' API Strategy
- Set up feedback loops that involve developer feedback sessions, prototypes, beta users, release, and versioning
- API and web services development experience
- Java Background
- Experience in Spring Boot, Spring Integration and MuleSoft
- Experience designing Restful APIs using API description tools such as Swagger, OAS, RAML, API Blueprint, etc
- Proven experience working with an API Management platform
- MuleSoft Architect Certified
- Be well-versed in REST fundamentals and API design best practices
- Solid understanding of SOA and REST architecture styles
- Proven knowledge of API security standards, including but not limited to oAuth2.0/OpenID Connect
- Extensive experience using cloud base services (PaaS) for application deployment
- Strong experience in continuous integration using Jenkins for timely builds, code coverage, running test
- Well versed with software development tools such GitHub
Job Features
| Job Category | API Developer |
| API and web services development experience | 5+ |
| Spring Boot, Spring Integration and MuleSoft | 5+ |
| Designing Restful APIs using API description tools such as Swagger, OAS, RAML, API Blueprint, etc | 3+ |
We are looking for a Mulesoft API Solution Architect! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Mulesoft API Solution Architect
Term: Fulltime - 37.5 hours/Week
Location: Remote
Job ID number: C1152
Brief description of duties:
As an API solution architect, you must be able to design solutions based on API-First approach and in a way that makes their purpose clear to potential users, creates value for the business, and contributes to consistency across the API portfolio. The solutions you design must be secure, scalable, and maintainable in alignment with portfolio objectives. You must combine advanced technical skills with business knowledge while maintaining a focus on communication and collaboration. You will collaborate with the development and cross-functional teams across the organization.
- Design API solutions in alignment best practices, guidelines, and standards
- Understand and translate business goals into API(s)
- Analyzes, influences, and translates business requirements into API architecture
- Enable product teams across the organization by promoting a culture of API first approach
- Educate product teams about API Office platforms, processes, and procedures
- Contribute to the API Office roadmap by communicating portfolio roadmaps, priorities, and feedback
- Inspire and excite people internally around API Strategy
- Ensure solutions are reviewed and aligned with portfolio's architect as well as API Office Architects
- Experience architecting, leading, and supporting integration of scalable applications and/or API solutions
- Java development background
- Experience with HTTP based system integrations
- Development experience in web services architecture
- Strong problem solving, debugging and communication skills
- Demonstrated ability and experience in the entire service development life cycle: design, implementation, deployment, and monitoring
- Enjoys designing APIs using Open API Specification
- History of working with an API Management platform
- Background implementing CI/CD automation and using software development tools such GitHub
- Foundational knowledge of API security standards, including but not limited to oAuth2.0/OpenIDConnect
- Strong analytical, quantitative, problem solving and organizational skills
- Comfortable working with Java Spring Boot
- Experience setting up C4E practice, implementing API governance, and evangelizing on API best practices
- MuleSoft Certified Architect
Job Features
| Job Category | Solution Architect |
| Architecting, leading, and supporting integration of scalable applications and/or API solutions | 5+ |
| HTTP based system integrations | 5+ |
| Web services architecture | 5+ |
We are looking for a FullStack Developer! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: FullStack Developer
Term: 6-months - 37.5 hours/week
Location: Remote
Job ID number: C1151
Brief description of duties:
MUST Haves:
Nice to haves:
| Central Funding Technology team has about 50 members globally not including production support, e.g. developers/BAs/QAs/PMs. Most are in Toronto, some are in New York and London/UK. A few are offshore in India. We use Agile methodology to manage the projects/deliverables. For PROD support team, there are few members onshore and in the same working area/floor/building. There are a few offshore support members too. |
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Job Features
| Job Category | Fullstack Developer |
| C++ Development | 7+ |
| Linux | 7+ |
| DevOps | Must have |
We are looking for an Agile Team Lead! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Agile Team Lead
Term: Fulltime
Location: Remote
Job ID number: C1150
Brief description of duties:
As the Agile Team Lead you will create and maintain conditions that allow the team to be successful in fulfilling their commitments. You will be responsible to ensure agile values and principles are followed and will enable collaboration across all roles and functions. You will be accountable to facilitate decision making among stakeholders and will focus on moderately complex deliveries, requiring a balance of leadership and general management to consistently deliver high quality solutions.
- Coaching, training, and developing team members in Agile best practices and providing timely feedback to achieve department objectives.
- Fostering an environment of collaboration and transparency with business units and leadership team to identify, mitigate and resolve process inefficiencies.
- Acting as a thought leader to develop, innovate and evolve Agile practices, including building knowledge of relevant products, services, and processes to facilitate continuous improvement through empirical approaches.
- Collaborating with stakeholders on short and mid-term planning, coordinating release activities and communicating inter-dependencies to deliver on work commitments.
- Facilitating team meetings and agile ceremonies to manage planning activities, ensure a prioritized backlog, and preparing key team metrics to maintain target release schedules and plans.
- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.
Job Features
| Job Category | Agile Coach |
| Agile | 8+ |
We are looking for a Salesforce Developer! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Salesforce Developer
Term: 6-months - 37.5 hours/week
Location: Hybrid - Toronto or Winnipeg
Job ID number: C1149
Must haves:
- Salesforce experience
- Custom salesforce development experience
- Java knowledge
- Marketing Cloud knowledge
- Salesforce Service Cloud
- Excellent verbal and written communication
- Ability to lead small projects
- Leadership skills
- Agile – Jira and Confluence
- Candidates with Leadership skills are preferred but hands on developers can be considered
- Salesforce Financial Services Cloud
- Salesforce Voice experience
- Financial Industry experience highly preferred
Job Features
| Job Category | Salesforce Developer |
We are looking for a Lead UX Designer! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Lead UX Designer
Term: 6-months - 37.5 hours/week
Location: Remote - Ontario or Quebec
Job ID number: C1148
Brief description of duties:
- Creating and effectively presenting UX deliverables (flows, sketches, wireframes, journey maps, prototypes, etc.) to stakeholders and teams – you have a talent for making even the most complex concepts seem simple
- Assessing data from multiple sources (UX research, SEO, product requirements, tech constraints, analytics) and synthesizing it to develop efficient user scenarios, taxonomies, navigation systems, design patterns, etc.
- Empathizing with our users, and become an expert in their thoughts, needs, and behaviors through direct contact in the form of user interviews and usability tests
- Staying current on emerging trends in user-centered methodologies, accessibility, UI design patterns, usability principles and web technologies
- Working collaboratively with User Experience, Digital Customer Experience and Strategic Customer Marketing teams and act as an advocate for the user
- Being fully embedded in a product delivery team, embracing real-time collaboration
- This role will require the candidate to design UX standards for a new web-based application.
- This candidate will also review MMC UI standards and recommend new standards/adjustments going forward and develop new UI and feel i.e. Standard navigation, fonts, buttons, wireframe, etc.
- A few years of professional experience in a UX or Interaction Design role and preferably some experience in a previous role where you have acted as the UX/UI project lead
- A demonstrable portfolio of work that exhibits your process for solving design problems
- Clear ability to simplify complex concepts and requirements in presentation, design and implementation
- Experience with industry tools such as Sketch, InVision, Axure, Adobe CC
- Excellent communicator with the ability to effectively convey design processes, ideas, and solutions to teams and stakeholders
Job Features
| Job Category | UX Designer |
| Design UX standards for a new web-based application. | 8+ |
We are looking for a Support Engineer! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Support Engineer
Term: 12-months - 37.5 hours/week
Location: Remote/Hybrid
Job ID number: C1148
Brief description of duties:
- Troubleshoot and resolve Level 1/2/3 support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues further as required.
- Record all incident tickets under the appropriate severity into the ServiceNow call tracking system.
- Configure and image PC’s with the required core environment image and practice specific software.
- Provide technical support for various practice specific software applications and firm proprietary software. Install and configure software, updates and patches.
- Troubleshoot various IT hardware issues with PC’s, printers, peripherals, etc.
- Provide device and app support for various types of mobile devices - both iOS and Android.
- Provide support for audio-visual setups, system hardware and connectivity issues in meeting rooms.
- Provide technology training to new hires (one-on-one or group sessions), either in-person or virtually through online sessions.
- Provide support for telecom issues as required.
- Previous deskside support, virtual support and/or help desk experience a requirement.
- Strong knowledge of Microsoft 365, Teams and Windows 10. Microsoft Access, Project, Visio, Power BI knowledge an asset.
- Mobile device knowledge and experience - iOS and Android.
- Knowledge and experience with ServiceNow.
- Thorough understanding of networks, file servers and wireless technology; previous exposure to the Windows networking environment.
- Aptitude for learning software quickly with minimal instruction.
- Proficient knowledge of computer hardware - PC’s, printers, peripherals, laptop imaging, etc.
- Excellent interpersonal and communication skills.
Job Features
| Deskside support, virtual support and/or help desk | 2 |
| Mobile device knowledge and experience - iOS and Android. | 2 |
| ServiceNow | 2 |