Archives: Jobs

We are looking for a Business Analyst! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Business Analyst Term: 12-months - 40 hours/week Location: Remote - Hybrid Job ID number: C1143   Brief description of duties:  

• Drive 3rd party agencies’ recovery performance
• Act as a direct liaison and represent the Collection System to its partners within Technology and Operations
• Develop insight into data to develop industry-standard Collections Reporting
• Champion a high-performance environment and contribute to an inclusive work environment
• Champion a customer focused & compliant culture while delivering results
• Interact with 3rd Party Collections agencies to ensure they deploy best-in- class process to deliver Recovery objectives
• Identify opportunities to streamline processes within the technical and functional design of the existing Collection System
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Support the delivery of Collection Systems and technology projects that contribute to the delivery and execution of the in-house Recovery process to deliver on objectives

  MUST haves:  

• Experience in delivering on Key Performance Indicators using data analysis techniques
• Related work experience within Risk Operations or a Collections vertical, managing account life-cycle using automated techniques & building performance Reporting
• Experience in Data Analysis, Database Management Tools & Programming languages knowledge to derive business & system insights
• Working knowledge of consumer credit lifecycle and Collections
• Strong knowledge of MS applications (Work, Excel, Visio, Projects, PowerPoint, SharePoint)

 

We are looking for a Fixed Income Production Support! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Fixed Income Production Support Term: 12-months - 40 hours/week Location: Remote - Hybrid Job ID number: C1142   Brief description of duties: The client is looking to build a Fixed Income Production Support team focusing on the securities financing transactions support until June of 2023.   MUST haves:  

• You can demonstrate experience with: 3 - 5 years of supporting a Front Office Trading Application (Fixed Income securities financing transaction exposure preferred).  
• Strong technical trouble-shooting ability including knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (software, application or operational) problems and interpreting server logs.
• Expertise navigating a Unix environment and reading basic scripts (Perl/Python/Shell), writing SQL queries for day to day troubleshooting and for creating adhoc reports as required. Have used and/or configured ITRS real-time monitoring tool.

  Nice to haves:  

• Working knowledge with Apex/Finpro or another Reporting systems is a plus.

We are looking for a UX Designer! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: UX Designer Term: 6-months - 40 hours/week Location: Remote - Hybrid Job ID number: C1141   Brief description of duties:  

• Design and deliver assigned experience design deliverables and creative assets e.g. UX Design, Visual Design, UI Development.
• Lead the development and delivery of detailed design artifacts (e.g. visual designs, mock-ups, interactive prototypes).

  MUST haves:  

• Experience with Figma and Invision
• Knowledge of web and mobile app design, platforms and technologies.
• Familiar with capabilities of front end technologies (HTML, CSS, Java Script, etc.).
• An understanding of React programming, and UI development on Cloud Native platforms (specifically AWS).
• Knowledge and experience implementing design methodology into program settings and cross-functional teams.
• Good verbal & written communication skills
• Able to manage ambiguity

We are looking for a Lead Developer! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Lead Developer Term: 6-month - 37.5 hours/week Location: Montreal Job ID number: C1140   Brief description of duties:   As a Lead Software Developer on our team, you will help lead the complete lifecycle of new and modified software products and integrated systems from research and design, to managing the production implementations, training, and support.  You will help champion and contribute to the development standards, tools, and best practices.

• Lead the design, development and testing of software to specifications.
• Support production (includes after hours support as part of a rotation).
• Provide consultation with the Systems Architects and Business Systems Analysts.
• Participate in project planning.
• Deliver code reviews and provide feedback relative to best practices.
• Provide knowledge and guidance of software design, design methodologies, and design documentation tools.
• Contribute and actively promote the development and implementation of new technologies
• Apply advanced knowledge to complex work and support project and operations teams by sharing skills and mentoring

Initiatives:

• Optimize legacy systems
• Re-platform legacy systems

  MUST haves:  

• Strong analytical and problem-solving skills.
• Excellent communication skills, ability to work well in a fast-paced team-oriented environment.
• Proven Expertise in some of the following:
• iSeries (AS400) knowledge
• COBOL, RPG, CL
• DBMS (DB2, MySQL, SQL Server,Oracle), PL/SQL, SQL
• Code management tools, such as Aldon, Git, Azure DevOps
• Experience in the following tools would be an assetJSP, JavaScript, SQL
• JIRA, Confluence, Bamboo, ServiceNow
• IIS, IBM WebSphere
• AIX, Windows Server. LINUX
• FoxPro and PHPVB/C# .NET
• ASP.NET, .NET MVC, .NET CORE
• Web services (REST API), client server environment
• IT experience and the ability to understand and effectively work with legacy technologies and contribute as legacy applications evolve and are migrated to new platforms.
• IT experience in analysis, design, development, testing, documentation, implementation and after hours support would be an asset.
• Initiative with the ability to easily adapt to change.
• Knowledge of software design, methodologies (Kanban), and documentation standards.

   

We are looking for a Solution Architect! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Solution Architect Term: 6-months - 37.5 hours/week Location: Toronto, Mississauga, Etobicoke, Montreal and London Job ID number: C1139   Brief description of duties:  

• Responsible for assisting with, reviewing and the interpretation of business requirements and objectives
• Develop and maintain application solution and integration architecture
• Develop implementation and transition to production plans · Oversee development and testing of solutions
• Work closely with business and system analysts, business and technical system users, system developers, integration developers, shared services technology teams and other stakeholders in executing project tasks and responsibilities
• Maintain and enforce best practices to facilitate optimized use of technology, software development, integration and solution design
• Understand various industry standard integration and data transfer technologies in order to assess and apply the best techniques
• Responsible for recommending/designing integration of application systems using ETL, APIs, Web Services and appropriate technologies
• Assist in evaluation and selection of tools and technologies which support business goals
• Support and monitor implementation of new application systems to ensure stability and accuracy of the transition to support
• Collaborate with the Enterprise Architecture team to ensure alignment with the enterprise
• Provide architectural oversight of projects; ensure requirements are in alignment with technology strategies
• Deliverables: Legal Platform Migration and IDOL Search installation. BCP Implementation, including integration with on prem and cloud solutions, e.g. Ariba, SAP ECC, etc.

  MUST haves:  

• Experience in a Solution Architecture role or related areas of expertise.
• Previous work experience within large organization’s technology departments, ideally in financial services industry.

 

We are looking for a Project Manager! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Project Manager Term: 6-month - 37.5 hours/week Location: Toronto Job ID number: C1138   Brief description of duties:

• Business operational transformation projects with key technology / digital deliverables utilizing both internal IT and vendor partners; complex technology alignment across systems

• Ongoing alignment and coordination of business process and operational impacts and implementation of project deliverables; cross-functional resource and priority management

• Management of intra-project dependencies and alignment across portfolios

• Key deliverable timeframes ranging from 3 to 6 months in the context of projects spreading over the next 18 months

    MUST haves:  

• Mix of technical experience in IT and business-related / business consulting experience.
• Minimum seven years of experience in a direct Project Manager role delivering high value, complex projects that have included the responsibility for the management of Multiple related and concurrent projects.
• Technology teams and initiatives.
• Demonstrated ability to communicate at all levels, both inside the organization, to technical and non-technical stakeholders, with quality both written and verbally.
• Experience in the use of various project development methodologies including both Waterfall and Agile/Scrum.
• Experience working with vendors and technology consulting firms including managing relationships, evaluating performance, and tracking T&M budgets.
• Experience managing project financials and forecasting including developing and tracking capital and operating budgets.
• Ability to work in a fast-paced environment with demonstrated experience to onboard quickly, solidify scope rapidly and manage change to scope closely.

We are looking for a Business Systems Analyst! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Business Systems Analyst Term: 12-month - Toronto - 37.5 hours/week Location: Remote Job ID number: C1137   Brief description of duties:  

• Working on a retail credit risk modeling team that is comprised of Risk Modelers and SAS developers
• Working on OSFI Regulatory Project surrounding Retail Credit Products – specifically HELOC (Home Equity Line of Credit)
• Projects are complex involving – product change, system change, and model change
• Heavy documentation role as this is the aspect they need the most help with
• Ability to document model and data requirements as required for 3 model development projects that are ongoing
• Attending meetings, intaking requirements, documenting requirements for the model and for the data
• Ability to work with Data related to retail credit Risk

  MUST haves:  

• Strong BA/BSA skills
• Strong documentation skills
• Strong Retail Credit Risk Experience – credit risk for loans, mortgages, line of credit, credit card, etc.
• SQL skills to work with large data sets and complete data mapping and mining (not development)
• Willingness to learn, go getter, organization skills

  Nice to haves:  

• Experience working on model development projects that involve models such as PD, EAD, LGD
• Experience with Python or SAS – to read and interpret not write code
• Home Equity Line of Credit experience (HELOC)

 

We are looking for a Program Manager! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Program Manager Term: 12-month - Mississauga - 40 hours/week Location: Remote Job ID number: C1137   Brief description of duties:   The client is looking for a program manager who is capable of leading a complex project with multiple workstreams. Not only would they be serving as the program manager overall, they will also need to fill a scrum master role occasionally.   MUST haves:  

• Experience with complex projects that span multiple business stakeholders and multiple work streams
• Excellent written and verbal communication skills given the previous point and that the stakeholders are geographically diverse
• Experience with developing portals for managing requests for service, and knowledge sharing
• Experience with ServiceNow-based portals

  Nice to haves:  

• Experience with deploying machine learning models to production
• Familiar with talent flow
• Experience with cloud providers: Google, AWS

We are looking for a Senior SOC Analyst! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Senior SOC Analyst Term: 12-month - Toronto - 37.5 hours/week Location: Remote - Hybrid Job ID number: C1135   Brief description of duties:   The resources will be coordinating with SIEM Engineers to tune events, improve event correlation, performance and alerts. They will also be investigating, documenting and reporting on any information security issues as well as emerging trends.   MUST haves:  

• Experience working as a Security Analyst in a SOC environment (key experience: Securing Event, monitoring, investigation, remediation, analysis, triage, containment activities)
• Hands-on experience with SIEM
• Hands-on experience using Security Software (McCafee, Splunk, Sentinel)
• Management/Leadership experience  (ie. training level 1s while working as a level 3 analyst)

  Nice to haves:  

• Background: experience working in Complex firms (Telecoms, Big 4, government, top 5 banks)
• Any industry relevant(s) certifications such as CISSP, CISM, SANS, CISA, CompTIA Security+ or CompTIA CySA+, GIAC

 

We are looking for a Business Systems Analyst! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Business Systems Analyst Term: 15-month - Toronto Location: Remote Job ID number: C1134   Brief description of duties:   The candidate require to have strong SQL and data warehouse knowledge. Core: Acting as both technical and business subject matter expert for one or more applications or platforms. The Business Systems Analyst  is accountable for providing technical guidance and specialized support for development and implementation of applications.  They work as a liaison among business and technical stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, information, and information systems. Education: Computer Science, Engineering, Information Systems, and/or Business Background: Knowledge of technology / business requirements in a financial services setting.   Key Accountabilities:  

• Identifies and documents the business partner’s functional and data requirements based on a business process description to ensure that the final deliverable coincides with the context of the business operations
• Manages and documents the translation of business needs into requirements to communicate to the project team activities, resources, and deliverables necessary to meet business objectives
• Participates in investigations, interviews, and formal or informal requirements gathering sessions to understand stakeholder needs
• Recognizes discrepancies between business needs and deliverables, when reviewing and validating requirements, and communicates these discrepancies to stakeholders to ensure that they understand and either accept these discrepancies or identify a need to change project direction
• Analyses technical problems for senior management development teams, and business partners in order to identify the technical approach and solution options for the given problem; this includes collaborating with project teams to resolve technical road-blocks, performing solution proof-of-concept (POC), and examining third party product offerings
• Provides application design and development costing estimates to senior management that are used in determining business initiative feasibility and priorities, and/or used by the bank’s IT Project Managers for project planning
• Reviews project documents (e.g., High Level Requirements Document [HLRD], High Level System Design Documents [HLSD], and application code) received from other Technical Specialists, Business Technical Specialists, and Project Managers to ensure quality, completeness, and adherence to Capability Maturity Model Integration (CMMI) documentation standards, as well as identifies synergies between project initiatives in order ensure the efficiency and effectiveness of the development process
• Provides technical and application expertise to senior management and project teams, including the areas of governance methodologies and processes, for purposes of ensuring the architecture and applications are consistent with the design framework, Enterprise/industry standards, and the BMO strategic direction
• Provides technical coaching to team members on design patterns, development processes, and application functions in order to improve their technical skills
• Manages operational aspects of governance forums to ensure meeting productivity
• Provides analytical support and insights

  Leadership: Identifies opportunities to strengthen the capability of the technology organization, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology. Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning Leading new project initiatives by providing sizing and work with PM,  developers, QAs to make sure projects are delivered on time, on budget   Knowledge & Skills:  

• Possesses a university degree in Computer Science, Engineering, Information Systems and/or Business
• Must have with proven experience building data warehouse environments from conception to production (full project lifecycle in Waterfall approach and Agile approach)
• Strong experience with business system analysis in a complex data warehousing environment running on Netezza, IPS, Hadoop and Cloud
• Strong experience gathering business requirement from client groups and lines of business and converting these into functional specification documents
• Proficient using SQL statements to query data and perform data profiling, data verifications
• Ability to do data modeling and perform data mapping
• Exhibits sold knowledge of databases and data warehouse
• Possesses solid business knowledge in Finance/Banking industry
• Experience with DB2, Netezza, Hadoop, Cloud, SSIS, Pentaho

  Must Haves:

• Strong analytical skills, communication skills and presentable skills
• Thorough in-depth skills on data model design and data analysis methodology
• Displays leadership skills to work with project managers and development team on project initiatives
• Quick learning skills
• Multitasking skills

We are looking for a Release Manager! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Release Manager Term: 6-month - 37.5 hours/ week Location: Remote Job ID number: C1133   Brief description of duties:   Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

• Lead end-to-end planning and integration of changes into IT service lifecycle for Technology Platforms.
• Act as single point of contact for all matters related to release planning, scheduling, and governance.
• Develop and execute release strategy that provides direction on holistic approach to ensure release implementation aligns with business objectives and technology imperatives.
• Establish and lead release gating processes and reporting.
• Identify and manage release risks, issues, and dependencies.
• Ensure that all component relationships of an IT service are considered when the service is changed.
• Define and enable release process steps that are repeatable, controllable, scalable, and sustainable.
• Work with Delivery Leads to ensure Pods have the right release planning support with technical/domain knowledge and capabilities to support release scope.
• Apply a risk-based approach to prioritize releases based on highest business impact areas while aligning to Journey and Platform roadmaps.
• Work with stakeholders to identify, track and resolve dependencies that are impacting end-to-end delivery
• Track and monitor release DIT, SIT and UAT through weekly meetings
• Review and provide inputs to Software Configuration Management document
• Verify check QA exit report, obtain approval from application owner/business partner
• Ensure DevOps / QA maintains the baseline in QA environments prior to release QA test cycle
• Coordinate with PM, BA, Dev, Environment Manager, DevOps and Shared services and schedule weekly status meetings to achieve release milestone activities
• Prepare release Fallback and ensure fallback test is certified by QA
• Handle conflicts on environment matrix usage for Development Integration Test (DIT), System Integration Test (SIT), User Acceptance Test (UAT) and Performance Test
• Coordinate with Line of Businesses/Stakeholders on release testing (such as regression/performance) and user demos on implementation
• Prepare and present Pre-Implementation gating deck for stakeholders Go/No-Go decision
• Maintain release documents/signoffs on SharePoint
• Manage Release engineers for build and deployment process
• Coordinate with Dev Leads + SCM/ Deployment team to review and validate release level code artifacts for CR cross impacts / dependency and finalize the build package
• Schedule review meetings to review build guide; ensure final build guide and package (application / database) are approved and uploaded in Artifactory
• Manage and review the build guide for dry run on the final logical build package for each release
• Ensure all Release governance (Release Checklist) are met and approved by internal audit team prior to the implementation date
• Schedule and facilitate the release knowledge transfer session with production support team
• Prepare and review the Implementation checklist with Implementation, Production and Platform leads
• Prepare and publish Release Notes
• Continuously look for improvements in release and change process
• Act as an escalation point for quick resolution
• Highlight release, project risk, issues and provide mitigation plan
• Prepare, publish and present weekly release status update to stakeholders and senior management
• Streamlined the release and change process through defined RACI matrix and frequent process updates
• Act as gate keeper to ensure no changes goes to production without the release and change governance
• Knowledge on Continuous Integration and Continuous Delivery (CI / CD) through GIT process
• Exposure to Agile model
• It’s an asset if you have experience with Agile methodologies, Program/Portfolio Management, Release Trains & Release Management, HP Planview, JIRA, Confluence and knowledge of the Software Delivery Life Cycle (SDLC). It’s an asset if you have previous work experience managing implementation of releases.
• Provides technical expertise and oversight on the production floor, understanding the full process requirements (compliance, equipment, regulatory) in order to best understand and resolve production issues.
• Manages complexity across business value, technology and interaction models.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decision-making.
• Conducts independent analysis and assessment to resolve strategic issues.
• Establishes deep relationships at all levels within IT and business units, to effectively collaborate in business strategy.
• Monitors and tracks performance, and addresses any issues.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Participates in both internal and external regulatory inspections.
• Works with other operations personnel to develop and implement the counter-measures necessary to improve production and equipment reliability as well as the compliance posture of the team.
• Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
• Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.
• Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
• Supports deployment activities, managing implementation issues to resolution.
• Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
• Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
• Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
• Collaborates and engages with the appropriate areas across the bank.
• Develops or helps to develop the knowledge assets required for the operation.
• Promotes adherence to standards and industry best practices.
• Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
• Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
• Focus is primarily on business/group within the organization; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed

  MUST haves:  

• Typically 4-7 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.
• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
• Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

We are looking for a QA Analyst! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: QA Analyst Term: 6-month - 37.5 hours/ week Location: Remote Job ID number: C1132   Brief description of duties:  

• Will be responsible for test strategy development, test execution, and managing the development and execution of testing deliverables across multiple technology groups.  This will include work on the Oracle Siebel CRM application and its interfaces.
• Will interface with Test lead and other test staff, with technical product owners, with supporting vendors/service providers, and with various project teams to assess testing needs for the project, analyze and interpret test results, establish and review metrics and communicate results and recommendations to a technical and business audience.
• Must possess excellent communication skills both written and verbal.  In addition, the successful candidate must be able to easily articulate the value of testing (and the types of testing) to both technical and non-technical stakeholders.
• Must have experience testing in an Agile/DevOps environment.
• Review requirements and design documents with a focus on End-to-End workflow across numerous systems or applications
• Experience in developing and documenting test cases, test scenarios and manual test scripts
• Execute test plans, test cases, test scenarios and test scripts according to system test plan and project schedule and End to End business processes
• Document test results, log bugs and help in troubleshooting analysis with developers or business leads
• Ability to report testing progress using approved status reporting mechanisms, templates on a predetermined frequency.
• Work within an Agile environment to identify any issues with product/testing requirements.
• Prepare / assist with preparation of all prescribed QA artifacts including, but not limited to, master test strategy and plan, functional test plan, QA acceptance plan/sign off, defect tracking report.
• Prepare and participate in performance testing as required.
• Participation and / or review of documentation and/or test results in all QA test phases such as requirements validation, Unit, Integration, functional, and regression testing.
• Support and assist with UAT processes and deliverables

  MUST haves:  

• Testing experience in CRM domain
• Ability to understand business/technical requirements
• Knowledge of testing End to End system integration from source applications through to data flows into the Datawarehouse and beyond
• Ability to work effectively with minimal supervision
• Experience with using a defect tracking system
• Knowledge of all phases of the testing lifecycle
• Excellent knowledge of the proper creation and maintenance of test data
• Experience adapting to change quickly, multi-tasking and working under tight deadlines
• Excellent investigative, problem solving and analytical skills with ability to translate broad, strategic intent into tactical plans and directions
• Excellent communication skills – oral and written; ability to communicate with both business and technical audiences
• Ongoing interaction with business analyst group to acquire clarification of business requirements of new and /or existing functionality
• Broad testing knowledge and practical experience of industry standards, tools and techniques
• Excellent time management, task planning and prioritization skills
• 5-7 years’ experience in Testing or QA activities
• Post-secondary education or equivalent experience.

  Nice to haves:  

• Testing experience on the Oracle Siebel CRM software

 

We are looking for a Solution Manager! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Solution Manager Term: 6-Month Contract - 8 hours per day - Normal hours with flexibility to participate in virtual meetings outside of normal hours, participate in 24x7 on-call rotation, and respond to escalations in the event of major incidents Location: York - On day on site Job ID number: C1131   Brief description of duties:   Mission As a Solution Lifecycle Manager (SLM), you will influence the way we support our users and help to improve service to provide the best possible user experience. You will deliver the IT services that enable our business partners to execute on our company’s mission: doing now what patients need next.   What you’ll be working on

• Collaborating with and facilitating cross-functional experts to deliver services
• Providing reliable delivery of IT services based on IT Service Management (ITSM) processes
• Contributing to ongoing efforts for the improvement and iteration of existing solutions
• Applying hands-on skills in the underlying technologies required to operate, maintain and enhance solutions.

  The ideal candidate

• Passionate about learning, sharing and further developing “best practice” and embed it as “next practice” to achieve greater impact
• Service Delivery Expert who works with an agile mindset - stability, flexibility, speed
• Eager to explore new technology and have the ability to learn new concepts and solve problems thoughtfully and effectively
• Customer service experience in any industry: strong critical thinking skills, clear and concise communication to non-technical stakeholders and the ability to proactively identify challenges and solutions

  MUST haves:  

• Bachelor's degree in computer science, information systems or a related study (or equivalent project-related experience)
• Experience in one or more domains: manufacturing, quality, supply chain, engineering, preferably in life sciences industr
• Expert hands-on experience in Manufacturing Execution System(MES)
• Experience in handling high complexity of solution landscape, mission-criticality and service levels of solutions, service delivery model and complex integration landscape
• Working knowledge of Computer Systems Validation (CSV) and GxP
• ITIL V3/V4, certification is an advantage
• Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset
• Good stakeholder management and communication skills
• Life sciences industry and commercial process, solution, application and system knowledge preferred
• Working hours: Normal hours with flexibility to participate in virtual meetings outside of normal hours, participate in 24x7 on-call rotation, and respond to escalations in the event of major incidents
• Travel requirement: Up to 25%

We are looking for a Business Analyst & Process Engineer! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Business Analyst & Process Engineer Term: Full-time Location: York - On day on site Job ID number: C1130   Brief description of duties:   Accountable to the Manager, Operational Excellence, the Business Analyst and Process Engineer (BAPE) is responsible for supporting the PMO in servicing the customers, clients, and stakeholders of the client. The BAPE provides subject matter and execution expertise in Lean Six Sigma and BA disciplines. The BAPE provides counsel to the client leadership on various topics ranging from business plans, policy, and processes to staff levels and their roles. The BAPE is an agent of change leveraging best practices to affect them.

• Expert in business analysis, information management and process modelling with demonstrated analytical, process re-engineering, problem-solving, negotiation, and communication skills.
• Provides business analysis to support requirements elicitation, data modelling, data conversion, gap analysis, options/recommendations, testing and change management throughout project life cycle
• Educate and train others in the methodology and tools to ensure broad understanding at the beginning of all project or initiatives.
• Develops, monitors, and evaluates data and provides summary of statistics using data management principles and practices.
• Assesses the implications and viability of each option and recommends process and policy changes to improve service delivery. Develops policies, procedures, business processes and management practices to support management functions and improve efficiency and effectiveness of service delivery.
• Acts as a catalyst for conversations implying organizational change; their needs, significance, and ultimate outcome.
• Prepares reports for Project Sponsors, Project Committees and Project Managers, making recommendations on changes in business methods and processes including appropriate staffing levels and resource allocation. Deals with confidential and sensitive information affecting the client and its resources including involvement in the Statement of Significant Change process for job summaries affected by changes.
• Documents and manages functional application requirements and their traceability. Reviews change requests and tracks the impact and risk of requirement changes and communicate to all participants. Assesses risks associated to change requests. Supports all document needs at the requirements and process level.
• Supports development of business plans, work plans, project plans and overall assigned project priority setting. Coordinates the implementation of assignments with other business process changes and/or initiatives and contributes to the overall change management leadership required to implement divisional/organizational changes on a project basis.
• Demonstrates a high level of initiative, independence, and maturity in all aspects of work; uses creative and critical thinking techniques to identify and implement new or novel ways to improve products, services, and service delivery, demonstrating effective delegation skills when applicable.

Monitors project progress, regularly submits status reports to project leadership and stakeholders on progress, identifies and actions potential showstoppers and issues. Contributes to the successful completion of assignments and projects by providing a variety of information including but not limited to cost estimates, return- on- investment analysis, feature and functionality reports, process design documents, etc.   MUST haves:  

• Experience in BA and/or Process (Re-)Engineering roles
• University degree preferably in business, engineering or computing.
• Green Belt Certification or higher in Lean Six Sigma or Six Sigma.
• Business Analyst Training/Certification.
• Proficient in the use MS Project, MS Visio, MS Office (Word, Excel, Power Point, Access).
• Good understanding of project management methodologies, workflow/process design and re-engineering; cost/benefit analysis
• Proven experience in process and system analysis, documentation/validation of business requirements from business users and functional specification requirements using interviews, documented analysis, tasks and workflow analysis.
• Experience in the development and execution of project plans, detailed task lists (project Gantt) and time estimating.
• SDLC
• Experience in project management and system implementation processes.

  Nice to haves:  

• Change Management certification (e.g. ProSci/ADKAR methodology)
• Knowledge of collaborative systems such as Confluence and Basecamp
• CCBA or CBAP certification
• Higher Education experience

   

We are looking for an Application Developer! Reach out if you are interested and feel free to refer friends/colleagues!   Type of Employment: Contract Title: Application Developer Term: Full-time Location: Hybrid - One day on-site Job ID number: C1129   Brief description of duties:   The candidate develops and supports applications based on process analysis and engineering artifacts. The incumbent will be tasked with collaborating with analysts, clients, and other technical and functional stakeholders to understand the business challenge or opportunity and, translating these requirements in a business process management system (BPMS), to develop processes and integration connectors, and code business functionality.

• Writes programs within the Business Process Management System (BPMS) framework. Augments the BPMS by developing business logic custom connectors and integration points to other University systems.
• Writes such programs in Java, Groovy, JavaScript Python, PHP, and utilizes any associated code libraries, as needed.
• Ensures that the confidential data that is accessed by the applications developed, remain protected and secure from unauthorized access/entry attempts.
• Documents and maintains detailed specifications (e.g., architecture, solution design, function requirement/design, test cases, etc.) of applications fulfilling processes, interactions between processes, dependencies including any assumptions.
• Participates and/or leads process design workshops with cross unit functional and technical teams to clarify and document existing process flows for digitization. Elicit acceptable exception handling criteria and methodologies.
• Liaises with cross unit functional teams to identify metrics and data collection strategies to facilitate evidence-based recommendations and define KPIs that objectively demonstrate benefits realization. Translates into technical requirements for development.
• Develops reports of collected metrics for analysts to identify and prioritize candidates for process optimization/re-engineering. Develops reports and/or presentations for management and/or senior leadership
• As an expert technical resource, participates in process engineering workshops, elicit the optimal solution using established design methodologies including but not limited to: UX/UI, story boarding and design thinking.
• Leverages agile methodology to incrementally deliver agreed upon solution.

  MUST haves:  

• Analysis, design, development and deployment of Java applications
• Groovy, JavaScript, Python, PHP, code libraries, SQL for application development.
• Proficient in MS Visio or similar and Microsoft 365 products – advanced Excel, Word, and Powerpoint
• Experience in project and resource management/application tools (Ex. MS Project, Jira, Basecamp, and Confluence)
• Experience with providing technical instruction, training, and code reviews
• Solid understanding and interpretation of cross functional maps and SIPOCs diagrams.
• Literate with model diagrams such as mind maps, affinity diagrams (e.g., fishbone), interrelationship diagrams, process decision diagrams.

  Nice to haves:  

• BPMN, DMN and CMMN modelling preferred
• Programming within a Spring/Spring Boot, maven environment
• Experience in the design, development, and deployment of business process automation/orchestration solutions