Business Analyst

We are looking for a Business Analyst! Reach out if you are interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: Business Analyst
Term: 12-months – 40 hours/week
Location: Remote – Hybrid
Job ID number: C1143

Brief description of duties:

• Drive 3rd party agencies’ recovery performance
• Act as a direct liaison and represent the Collection System to its partners within Technology and Operations
• Develop insight into data to develop industry-standard Collections Reporting
• Champion a high-performance environment and contribute to an inclusive work environment
• Champion a customer focused & compliant culture while delivering results
• Interact with 3rd Party Collections agencies to ensure they deploy best-in- class process to deliver Recovery objectives
• Identify opportunities to streamline processes within the technical and functional design of the existing Collection System
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Support the delivery of Collection Systems and technology projects that contribute to the delivery and execution of the in-house Recovery process to deliver on objectives

MUST haves:

• Experience in delivering on Key Performance Indicators using data analysis techniques
• Related work experience within Risk Operations or a Collections vertical, managing account life-cycle using automated techniques & building performance Reporting
• Experience in Data Analysis, Database Management Tools & Programming languages knowledge to derive business & system insights
• Working knowledge of consumer credit lifecycle and Collections
• Strong knowledge of MS applications (Work, Excel, Visio, Projects, PowerPoint, SharePoint)