Support Engineer


Posted 1 year ago

We are looking for a Support Engineer! Reach out if you are interested and feel free to refer friends/colleagues!


Type of Employment: Contract
Title: Support Engineer
Term: 12-months – 37.5 hours/week
Location: Remote/Hybrid
Job ID number: C1148


Brief description of duties:


  • Troubleshoot and resolve Level 1/2/3 support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues further as required.
  • Record all incident tickets under the appropriate severity into the ServiceNow call tracking system.
  • Configure and image PC’s with the required core environment image and practice specific software.
  • Provide technical support for various practice specific software applications and firm proprietary software.  Install and configure software, updates and patches.
  • Troubleshoot various IT hardware issues with PC’s, printers, peripherals, etc.
  • Provide device and app support for various types of mobile devices – both iOS and Android.
  • Provide support for audio-visual setups, system hardware and connectivity issues in meeting rooms.
  • Provide technology training to new hires (one-on-one or group sessions), either in-person or virtually through online sessions.
  • Provide support for telecom issues as required.



MUST haves:


  • Previous deskside support, virtual support and/or help desk experience a requirement.
  • Strong knowledge of Microsoft 365, Teams and Windows 10.  Microsoft Access, Project, Visio, Power BI knowledge an asset.
  • Mobile device knowledge and experience – iOS and Android.
  • Knowledge and experience with ServiceNow.
  • Thorough understanding of networks, file servers and wireless technology; previous exposure to the Windows networking environment.
  • Aptitude for learning software quickly with minimal instruction.
  • Proficient knowledge of computer hardware – PC’s, printers, peripherals, laptop imaging, etc.
  • Excellent interpersonal and communication skills.

Job Features

Deskside support, virtual support and/or help desk2
Mobile device knowledge and experience - iOS and Android.2

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