Zendesk SME

We’re looking for a Zendesk SME! Reach out if you’re interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: Zendesk SME
Term: Fulltime
Location: Remote, for now,/ Toronto
Job ID number: C1280

Brief description of duties:

The Zendesk System Administrator role will be responsible for the administration, process design and integration, and ongoing management of the client’s Zendesk environment. The role requires a self-motivated individual who has a strong passion for improving customer experiences and a drive for efficiency and process improvement.

This position is focused on providing technical administration support for business tools and applications for the operations on Zendesk’s CRM application. The Zendesk System Administrator will be responsible for coordinating the launch of new features and functionality, working with internal customers on customization projects and working with the IT Operations team, resolving technical issues in support of expanding our Zendesk CRM adoption. This includes the development and support of Zendesk client configurations and custom analytics.

Must-haves:

• 5+ years System or Application Administration experience/education
• 3+ years experience with Zendesk development/integrations
• 3+ years’ advanced knowledge of developer tools including Zendesk SDK and API
• Associate or higher degree in related field