Vendor Operations Manager

We’re looking for a Vendor Operations Manager! Reach out if you’re interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: Vendor Operations Manager
Term: 6- month Contract
Location: Remote for now – Toronto
Job ID number: C1374

Brief description of duties:

• Manage all aspects of the vendor relationship which includes vendor onboarding/ offboarding, regular contract lifecycle management, project management, issue, and SLA management.
• The lead incident management process for any production issue (scheduled after hours)
• Effectively prioritize activities with conflicting priorities.
• Manage multiple initiatives and work with business stakeholders and/ or external partners.
• Monitor vendor performance measures and delivery of standards for accuracy, efficiency, availability, and reliability of provided services.
• Manage vendor contractual adherence, including performance and financial terms.
• Ensure appropriate financial oversight for assigned vendors that includes forecasting, actual reporting, trend analysis, financial opportunity sizing to support business case development.
• Coordinate vendor information security assessments, business continuity/ disaster recovery tests, operational and vendor risk reviews, etc.
• Support Operational Risk Management (ORM) activities.
• Provide business reporting across a broad range of functional areas including Service levels, operational risk management, business continuity, information security, finance, and performance trend analysis.
• Update and maintain Bank operational procedures.
• Support business sourcing activities as needed, which includes RFPs, RFIs, and contract negotiations.
• Drive continuous improvement through identification and delivery of new services, systems, or providers, to improve operational efficiencies and business outcomes.

MUST-haves:

• Previous experience in Vendor Relationship Management (min. 5 years).
• Previous experience in Incident Management (min. 3 years).
• Advanced skills using MS Office 365 suite.
• Must be a self-starter, results-oriented, with an affinity for accuracy and details.
• Strong problem-solving skills – Accurately define problems and identify relevant ones. factors. Objectively considers alternatives and anticipates the impact of possible solutions.
• Lean Six Sigma experience and or Green Belt certification.
• Project management skills and experience leading small projects.
• Open personality and effective communication and reporting skills – verbal and written.
• Some travel to Service Providers facilities required from time to time.
• Ability to multi-task and manage competing priorities.
• Bachelor’s degree in a relevant field or equivalent work experience.
• ORM and BCP experience (an asset).
• Credit Card Banking experience (an asset).