Telecom Analyst


Posted 2 years ago

We’re looking for a Telecom Analyst! Reach out if you’re interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: Telecom Analyst
Term: 4 months + extension (40 hours)
Location: Remote, for now/ Toronto, ON
Job ID number: C1215


Brief description of duties:

  • Cisco Unified Communications solutions and concepts with hands-on functionality and availability/performance troubleshooting knowledge, including
    • Call Manager
    • Unity
    • IM&P
    • Voice Gateways
  • Ability to perform moves, adds, and changes via Call Manager and Unity Connection
  • Demonstrated experience troubleshooting telco related issues
  • Working knowledge of Cisco IP networking and QoS as it applies to voice and contact center applications
  • Experience to proactively identify and resolve issues within the voice and Telecom environment
  • Support, monitor, maintain Cisco UC infrastructure
  • Able to perform UCCX scripting
  • Perform analysis, diagnosis of existing client voice, video, and data network issues
  • Discover and document voice infrastructures Requirements, as-built documentation, and Standard Operating Procedure (SOP)


Voice infrastructure (CUCM, unity, UCCX, ER, and IMP) with Cisco tools PCA and PCP.


Job Features

Voice InfrastructureMust have
Cisco tools5+

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