Telecom Analyst

We’re looking for a Telecom Analyst! Reach out if you’re interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: Telecom Analyst
Term: 4 months + extension (40 hours)
Location: Remote, for now/ Toronto, ON
Job ID number: C1215

Brief description of duties:

• Cisco Unified Communications solutions and concepts with hands-on functionality and availability/performance troubleshooting knowledge, including
  • Call Manager
  • Unity
  • IM&P
  • Voice Gateways
• Ability to perform moves, adds, and changes via Call Manager and Unity Connection
• Demonstrated experience troubleshooting telco related issues
• Working knowledge of Cisco IP networking and QoS as it applies to voice and contact center applications
• Experience to proactively identify and resolve issues within the voice and Telecom environment
• Support, monitor, maintain Cisco UC infrastructure
• Able to perform UCCX scripting
• Perform analysis, diagnosis of existing client voice, video, and data network issues
• Discover and document voice infrastructures Requirements, as-built documentation, and Standard Operating Procedure (SOP)

Must-haves:

Voice infrastructure (CUCM, unity, UCCX, ER, and IMP) with Cisco tools PCA and PCP.