Technical Support Specialist

HRBrain

CONTRACT
Canada
Posted 1 week ago

We’re looking for a Technical Support Specialist! Reach out if you’re interested and feel free to refer friends/colleagues!

 

Type of Employment: Contract
Title: Technical Support Specialist
Term: 12-Month
Location: Remote for now – Toronto
Job ID number: C1305

 

Must-haves:

 

  • 5+ years of relevant experience in a technical role
  • Deep experience with Problem, Incident, and Change (ITSM)
  • Knowledge of cloud contact center platforms (preferably Cisco’s Hosted Collaboration platform and Verint’s Workforce Optimization)
  • Strong analytical, quantitative, problem solving, and organizational skills; attention to detail; and ability to coordinate multiple tasks, set priorities, and meet deadlines
  • Effective internal consulting skills with a strong customer service orientation.
  • Communicates in a clear and concise manner, both written and verbal, that is appropriate for the audience.
  • Good interpersonal skills and a demonstrated ability to work effectively in a team environment across geographies
  • Able to pivot and quickly change direction in response to changing priorities while effectively performing under pressure.
  • Possesses extensive Investigation & diagnostic skills

Job Features

Job CategoryTech Support
Technical Support Specialist4-5
Investigation & diagnostic5+
ITSM4-5

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