We’re looking for a Technical Support Specialist! Reach out if you’re interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Technical Support Specialist
Location: Remote for now – Toronto
Job ID number: C1305
- 5+ years of relevant experience in a technical role
- Deep experience with Problem, Incident, and Change (ITSM)
- Knowledge of cloud contact center platforms (preferably Cisco’s Hosted Collaboration platform and Verint’s Workforce Optimization)
- Strong analytical, quantitative, problem solving, and organizational skills; attention to detail; and ability to coordinate multiple tasks, set priorities, and meet deadlines
- Effective internal consulting skills with a strong customer service orientation.
- Communicates in a clear and concise manner, both written and verbal, that is appropriate for the audience.
- Good interpersonal skills and a demonstrated ability to work effectively in a team environment across geographies
- Able to pivot and quickly change direction in response to changing priorities while effectively performing under pressure.
- Possesses extensive Investigation & diagnostic skills
|Job Category||Tech Support|
|Technical Support Specialist||4-5|
|Investigation & diagnostic||5+|