Technical Support Specialist

We’re looking for a Technical Support Specialist! Reach out if you’re interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: Technical Support Specialist
Term: 12-Month
Location: Remote for now – Toronto
Job ID number: C1305

Must-haves:

• 5+ years of relevant experience in a technical role
• Deep experience with Problem, Incident, and Change (ITSM)
• Knowledge of cloud contact center platforms (preferably Cisco’s Hosted Collaboration platform and Verint’s Workforce Optimization)
• Strong analytical, quantitative, problem solving, and organizational skills; attention to detail; and ability to coordinate multiple tasks, set priorities, and meet deadlines
• Effective internal consulting skills with a strong customer service orientation.
• Communicates in a clear and concise manner, both written and verbal, that is appropriate for the audience.
• Good interpersonal skills and a demonstrated ability to work effectively in a team environment across geographies
• Able to pivot and quickly change direction in response to changing priorities while effectively performing under pressure.
• Possesses extensive Investigation & diagnostic skills