Technical Support Specialist

We are looking for a Technical Support Analyst! Reach out if you are interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: Technical Support Analyst
Term: 6-month – 37.5 hours
Location: Winnipeg – Hybrid
Job ID number: C1177

Brief description of duties:

• Ensure an appropriate level of reliability of technology and operating systems to meet current service level agreements and future business needs.
• Collaborate closely with the other Linux Administrators and the other Infrastructure teams
• Handle service requests, incidents, and change requests.
• Participate in problem resolution.
• Participate in patch management, configuration management and upgrades according to the security standards.
• Participate in various infrastructure improvement projects and business development projects.
• Enforce standards to ensure continuity of operations.
• Develop, implement, support, and document automation for more effective systems support.
• Ensure infrastructure in disaster recovery site is healthy.
• Participate in disaster recovery tests.
• Be available for on-call support (rotational basis).
• Be available for changes outside normal office hours.
• Document the different activities and procedures according to established standards.

MUST haves:

• 5+ years of applicable Linux administrator experience with RHEL7 and newer.
• 5+ years’ experience provisioning and supporting complex non-production or production environments in a large organization.
• 3+ years of experience with VMware based virtualization and Site Recovery Manager.
• 3+ years of experience with RHEL satellite.
• 2+ years of experience with RHEL Identity Management.
• 1+ years of experience with automation using Ansible.
• 1+ years of experience with NTP and BIND DNS service.
• Knowledge of Scripting languages such as Bash, KSH shell and Python.
• Demonstrated ability to perform systems analysis to resolve performance and capacity issues, and optimal use of infrastructure.
• Ability to work with a team and independently.
• Strong written and spoken communication skills.
• Understanding of Unix system security and hardening standards like CIS.
• Knowledge of ITIL processes.
• Knowledge of Ansible Tower/AWX will be an asset.
• Experience with Cloud platforms like Azure, AWS or IBM Cloud will be an asset.
• Experience with AIX, HP-UX ,and Sun Solaris would be an asset.