Service Desk

We are looking for a Service Desk! Reach out if you are interested and feel free to refer friends/colleagues!

Type of Employment: Contact
Title: Service Desk
Term: 6-month contract – 37.5 hours
Location: Toronto
Job ID number: C1082

Brief description of duties:

• Act as Initial contact point for all IT service calls
• Provide Tier 1 support to Customers that call in to the ServiceDesk
• Assist Customers with filling out ServiceDesk tickets
• Triage document and Assign tickets to the appropriate level for support
• Assist in level 2 support when necessary
• Assist in asset and inventory management
• Other duties as assigned

MUST haves:

• Completion of a 2-year Diploma in computer technology or a related field
• Minimum of 5 years′ Customer Service Experience
• Demonstrates excellent communication and interpersonal skills
• Demonstrates excellent organizational, prioritization and time-management skills
• Demonstrated excellent problem solving and decision making skills
• Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public
• Demonstrates values consistent with client′s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with
• Health & Safety policy and legislation.
• Utilize protective equipment provided and identify and reports hazards
• Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community
• Excellent work performance and attendance