Service Desk


Posted 1 year ago

We are looking for a Service Desk! Reach out if you are interested and feel free to refer friends/colleagues!


Type of Employment: Contact
Title: Service Desk
Term: 6-month contract – 37.5 hours
Location: Toronto
Job ID number: C1082


Brief description of duties:


  • Act as Initial contact point for all IT service calls
  • Provide Tier 1 support to Customers that call in to the ServiceDesk
  • Assist Customers with filling out ServiceDesk tickets
  • Triage document and Assign tickets to the appropriate level for support
  • Assist in level 2 support when necessary
  • Assist in asset and inventory management
  • Other duties as assigned


MUST haves:


  • Completion of a 2-year Diploma in computer technology or a related field
  • Minimum of 5 years′ Customer Service Experience
  • Demonstrates excellent communication and interpersonal skills
  • Demonstrates excellent organizational, prioritization and time-management skills
  • Demonstrated excellent problem solving and decision making skills
  • Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public
  • Demonstrates values consistent with client′s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with
  • Health & Safety policy and legislation.
  • Utilize protective equipment provided and identify and reports hazards
  • Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community
  • Excellent work performance and attendance

Job Features

Job CategoryTech Support
Customer Service Experience5
Diploma in computer technology or a related field2

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