Senior Systems Administrator
HRBrain
Full Time
Canada
Posted 1 year ago
We are looking for a Senior Systems Administrator! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Contract
Title: Senior Systems Administrator
Term: Fulltime
Location: Hybrid from Toronto – once a week
Job ID number: C1310
Brief Description on Duties:
In need of a System Administrator for their Enterprise Service Management Application that fully understands how to reconfigure ITSM platforms. They work on a cloud-based solution, Halo ITSM. This person will not be simply using the ticketing software. They will be:
- Building tables to define how tickets work – defining tickets and rules around it, fields they’re on, conditionals on the field
- Extending and integrating with other systems
- Learn platform so they can give definition for a new ticketing approach (workflow, approvals required, conditions, report generation, etc.) and being able to built on it
- Creating events or other functions using the platform
Must Have Skills:
- 3+ years of ITSM administration (ServiceNow, Remedy, Heat, Halo, Cherwell, etc.)
Nice to Have Skills:
- Jira experience
- MS Project or MS Visio or similar diagramming/vector solution
- MS Suite (Office, Excel, Teams, etc.)
- Halo ITSM
- Higher Education experience
- Basecamp
Job Features
| Job Category | System Admin |