Senior Systems Administrator

HRBrain

Full Time
Canada
Posted 2 weeks ago
We are looking for a Senior Systems Administrator! Reach out if you are interested and feel free to refer friends/colleagues!

 

 

Type of Employment: Contract
Title: Senior Systems Administrator
Term: Fulltime
Location: Hybrid from Toronto – once a week
Job ID number: C1310

 

Brief Description on Duties: 

 

In need of a System Administrator for their Enterprise Service Management Application that fully understands how to reconfigure ITSM platforms. They work on a cloud-based solution, Halo ITSM. This person will not be simply using the ticketing software. They will be:

  • Building tables to define how tickets work – defining tickets and rules around it, fields they’re on, conditionals on the field
  • Extending and integrating with other systems
  • Learn platform so they can give definition for a new ticketing approach (workflow, approvals required, conditions, report generation, etc.) and being able to built on it
  • Creating events or other functions using the platform

 

Must Have Skills: 

  • 3+ years of ITSM administration (ServiceNow, Remedy, Heat, Halo, Cherwell, etc.)

 

Nice to Have Skills:

  • Jira experience
  • MS Project or MS Visio or similar diagramming/vector solution
  • MS Suite (Office, Excel, Teams, etc.)
  • Halo ITSM
  • Higher Education experience
  • Basecamp

Job Features

Job CategorySystem Admin

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