Senior Manager


Posted 12 months ago

We are looking for a Senior Manager! Reach out if you are interested and feel free to refer friends/colleagues!


Type of Employment: Full-time
Title: Senior Manager
Term: Full-time – 37.5 hours/week
Location: Toronoto – Hybrid 2-days on-site
Job ID number: C1148


Brief description of duties:


  • Manage application support and delivery while prioritizing team workload and capacity.
  • Partner with the business to continuously improve, optimize and enhance processes and their use of applications.
  • Continuously assess business needs and opportunities for improvements to leverage existing technology.
  • Be a trusted advisor to business partners and IT colleagues on best practices and application of technology.
  • Work closely with other IT management personnel in identifying, evaluating, selecting, and implementing information technologies that support corporate and IT strategies.
  • Provide and own inputs to financial and capital planning processes.
  • Manage the enterprise application integration platform including governance, development practices, maintenance, and support.
  • Manage the portfolio with a view towards simplification and optimization.
  • Manage the application support and maintenance operations for the portfolio, along with other IT operational teams (Service Desk and Infrastructure Services).
  • Ensure the continuous delivery of IT services through oversight of service level agreements with end users and monitoring of systems performance.
  • Advise, counsel, and educate executives and management on opportunities to leverage technology to effectively meet business goals.
  • Develop and maintain an effective organizational structure that supports the needs of the business and optimizes the pool of talent.
  • Review software acquisition and maintenance contracts and assist with establishing master agreements to capitalize on economies of scale.
  • Assess and communicate risks associated with applications within the portfolio and understand total cost of ownership for technology investment decisions.
  • Assist with development of business cases and cost/benefit analyses for IT application spending and initiatives. This includes build vs buy, cloud vs on-prem, insource vs outsource.
  • Direct the team in consultation with stakeholders to define business and systems requirements for new technology implementations.
  • Assist in developing the strategy and roadmaps for Clinic and Corporate applications in alignment with the corporate objectives.
  • Support and nurture staff. Build paths to develop and grow the team.
  • Set and measure performance objectives and provide regular one-on-one feedback to all members of the team.



MUST haves:


  • 5+ years managing people, including building and leading teams of high performing IT professionals.
  • Some experience in strategic planning and execution.
  • Experience managing external IT service providers and assessing the risk and cost implications of IT contracts and contract negotiations.
  • Experience with onshore, nearshore, and offshore development and support processes.
  • Experience in designing, building, transforming, and managing applications in the cloud and application modernization strategies.
  • Sound knowledge of systems architecture, technical design principles, and software development and integration technology.
  • Experience with systems design and development from business requirements analysis through to day-to-day management.
  • Strong organizational skills, the ability to perform under pressure and manage multiple priorities with competing demands for resources.
  • Strong understanding of human resource management principles, practices, and procedures.
  • Experience within a Healthcare setting and some knowledge of Workday, MuleSoft and an EMR system such as Accuro is preferable.



Nice to haves:


  • Proven leadership ability; build a compelling vision.
  • Ability to set and manage priorities judiciously.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills with both executives and staff.
  • Strong negotiating skills (internally and externally).
  • Ability to present ideas in a business-friendly and user-friendly language.
  • Exceptionally self-motivated and directed; decisive.
  • Ability to prioritize initiatives and focus resources.
  • Keen attention to detail; balanced with holistic views.
  • Superior analytical, evaluative, and problem-solving abilities.

Job Features

Management experience5+

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