Senior Manager

We are looking for a Senior Manager! Reach out if you are interested and feel free to refer friends/colleagues!

Type of Employment: Full-time
Title: Senior Manager
Term: Full-time – 37.5 hours/week
Location: Toronoto – Hybrid 2-days on-site
Job ID number: C1148

Brief description of duties:

• Manage application support and delivery while prioritizing team workload and capacity.
• Partner with the business to continuously improve, optimize and enhance processes and their use of applications.
• Continuously assess business needs and opportunities for improvements to leverage existing technology.
• Be a trusted advisor to business partners and IT colleagues on best practices and application of technology.
• Work closely with other IT management personnel in identifying, evaluating, selecting, and implementing information technologies that support corporate and IT strategies.
• Provide and own inputs to financial and capital planning processes.
• Manage the enterprise application integration platform including governance, development practices, maintenance, and support.
• Manage the portfolio with a view towards simplification and optimization.
• Manage the application support and maintenance operations for the portfolio, along with other IT operational teams (Service Desk and Infrastructure Services).
• Ensure the continuous delivery of IT services through oversight of service level agreements with end users and monitoring of systems performance.
• Advise, counsel, and educate executives and management on opportunities to leverage technology to effectively meet business goals.
• Develop and maintain an effective organizational structure that supports the needs of the business and optimizes the pool of talent.
• Review software acquisition and maintenance contracts and assist with establishing master agreements to capitalize on economies of scale.
• Assess and communicate risks associated with applications within the portfolio and understand total cost of ownership for technology investment decisions.
• Assist with development of business cases and cost/benefit analyses for IT application spending and initiatives. This includes build vs buy, cloud vs on-prem, insource vs outsource.
• Direct the team in consultation with stakeholders to define business and systems requirements for new technology implementations.
• Assist in developing the strategy and roadmaps for Clinic and Corporate applications in alignment with the corporate objectives.
• Support and nurture staff. Build paths to develop and grow the team.
• Set and measure performance objectives and provide regular one-on-one feedback to all members of the team.

MUST haves:

• 5+ years managing people, including building and leading teams of high performing IT professionals.
• Some experience in strategic planning and execution.
• Experience managing external IT service providers and assessing the risk and cost implications of IT contracts and contract negotiations.
• Experience with onshore, nearshore, and offshore development and support processes.
• Experience in designing, building, transforming, and managing applications in the cloud and application modernization strategies.
• Sound knowledge of systems architecture, technical design principles, and software development and integration technology.
• Experience with systems design and development from business requirements analysis through to day-to-day management.
• Strong organizational skills, the ability to perform under pressure and manage multiple priorities with competing demands for resources.
• Strong understanding of human resource management principles, practices, and procedures.
• Experience within a Healthcare setting and some knowledge of Workday, MuleSoft and an EMR system such as Accuro is preferable.

Nice to haves:

• Proven leadership ability; build a compelling vision.
• Ability to set and manage priorities judiciously.
• Excellent written and oral communication skills.
• Excellent interpersonal skills with both executives and staff.
• Strong negotiating skills (internally and externally).
• Ability to present ideas in a business-friendly and user-friendly language.
• Exceptionally self-motivated and directed; decisive.
• Ability to prioritize initiatives and focus resources.
• Keen attention to detail; balanced with holistic views.
• Superior analytical, evaluative, and problem-solving abilities.