Salesforce Project Manager

We are looking for a Salesforce Project Manager! Reach out if you are interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: Salesforce Project Manager
Term: 6 months contract with extension
Location: Guelph or Toronto – Hybrid (3 days a week)
Job ID number: C1277

Brief Description of Duties: 

Responsibilities:

• End-to-end implementation Salesforce Public Sector Foundation Solutions (preferably License and Permit Management) public-facing solution for the Ministry to support ESA authorizations service delivery modernization
• Responsible for coaching and implementing Agile methodology (Scrum) and project management phases for the development and implementation of the solution into Production
• Manage a cross-functional team comprising Consultants, Ministry SME’s and lead Project Manager

Skills

Experience and Skill Set Requirements

General Skills:

• Leads organizational development, strategy development, business planning, and Ministry funding requests.
• Ability to gather and develop requirements in order to create and maintain a detailed project schedule and/or integrated plan.
• Ability to monitor and forecast project costs and provide reporting and input to ensure targets are met
• Experience developing and managing project schedules, deliverables, and scope
• Ability to promote I&IT project management best practices and adherence to standard methodologies
• Demonstrated experience directing project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards
• Extensive experience coordinating and monitoring project processes, and developing/communicating guidelines and procedures
• Ability to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areas

Must Have

• Please submit profile summary based on the project requirements on the top of resume
• Project management experience and hold a PMP certification
• Experience in managing / implementing Salesforce Cloud solutions for Salesforce Public Sector Foundation Solutions (preferably License and Permit Management)
• Demonstrated experience delivering projects in Salesforce Experience Cloud/Service Cloud/Public Sector Foundation
• Experience providing senior technical expertise, project leadership and coordination of activities in the development, implementation and maintenance of technologies desired for large scale projects
• Experience developing Agile Metrics and managing project schedules, deliverables, and scope
• Experience with DevOps, Microsoft tools including Visio and Project and Miro boards
• ITIL certification
• Experience and knowledge of the Ontario Digital Service Standard, Ontario Service Design Playbook and the Digital First Assessment product delivery approach (Pre-Discovery, Discovery, Alpha, Beta, Live)
• Knowledge and understanding of digital product development, implementation and management
• Experience in Agile, SCRUM. Lean and DevOps methodologies

Knowledge Transfer Requirements:

• Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff
• All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
• Dedicated knowledge transfer sessions will be scheduled during the close-out phase of the project to ensure completeness of knowledge transfer and all documentation is shared, and allow LRC staff to ask clarification and/or follow up questions.

Evaluation Criteria

Criteria 1: Project/ Product Management

Criteria Points: 40 (weighted score)

• 10+ years of project management experience and hold a PMP certification
• 3+ years of experience in managing / implementing Salesforce Public Sector Foundation Solutions (preferably License and Permit Management

• Experience delivering solutions using Salesforce Experience Cloud/Service Cloud/Public Sector Foundation, Licensing/ Permits, Inspections and Grants Mgmt. Integrations & Data Migrations, etc.
• Demonstrated experience providing senior technical expertise, project leadership and coordination of activities in the development, implementation and maintenance of Salesforce technologies desired (Salesforce) for large scale projects
• Demonstrated experience with identification to risk events and issues before they occur so that proper mitigating strategies can be developed.
• Ability to articulate and prioritize issues and risks at program management and senior executive level and recommend mitigation strategies for decision makers
• Ability to create and maintain a product road map and product backlogs
• Demonstrated experience gathering and developing requirements in order to create and maintain a detailed product schedule, backlog and/or integrated plan
• Demonstrated experience with product program, and/or portfolio reporting to multi-stakeholders at senior executive levels

Criteria 2: Relationship Management and Communication

Criteria Points: 30 (weighted score)

• Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client products are progressing according to schedule or product road map
• Demonstrated experience in team building, consensus building and relationship management skills
• Demonstrated experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of products – Discovery, Alpha, Beta, Live or similar delivery methodologies
• Demonstrated experience in negotiating with business stakeholders on functional design issues and detailed solution design sessions, negotiating on issues for production
• Demonstrated experience in documenting project status reports, project tracking for resources, finances, progress, issues and risks

Criteria 3: Technical Skills

Criteria 3 Points: 25 (weighted score)

• Ability to delivery on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.

•  Demonstrated experience delivering solutions using Agile practices and tailoring approaches to maximize adoption of Agile principles while working within organizational constraints.
• Demonstrated experience leading Agile teams through continuous improvement processes including but not limited to Sprint Retrospectives, etc.
• Demonstrated experience applying various project and product delivery methodologies such as:
  • Agile/Scrum
  • Waterfall
  • Iterative Agile
  • Product management
• Experience in providing strategic guidance and advice in meeting current business requirements while establishing a solution design that can be readily extended as additional functionality is onboarded in future project(s)
• Demonstrated knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Microsoft Teams
• Knowledge of Backlog Management tools such as JIRA and Azure DevOps,
• Knowledge and understanding of digital product development, implementation and management

Criteria 4: Public Sector Experience

Criteria 4 Points: 5 (weighted score)

• Previous experience working in Government or Public Sector organizations.