Program Manager

Posted 11 months ago

We are looking for a Program Manager! Reach out if you are interested and feel free to refer friends/colleagues!


Type of Employment: Contract
Title: Program Manager
Term: 6-10 months contract with extension
Location: Toronto – Hybrid
Job ID number: C1282


Brief Description of Duties: 



  • Strategize, implement, and maintain program initiatives that adhere to strategic objectives
  • Formulate, organize and monitor inter-connected projects, including coordination of cross-project activities
  • Provide program management leadership and expertise of large scale, highly complex, high profile and high-risk initiatives that may be multi-jurisdictional and/or enterprise wide.
  • Develop and administer program assessment protocols for evaluation and improvement with an aim to maximize ROI
  • Maintain organizational standards of satisfaction, quality, and performance to ensure the accountability for the program(s)’ centralized group of projects and their successful full life cycle delivery
  • Oversee multiple project teams, ensuring program goals are reached
  • Manage budget and funding channels for maximum productivity
  • Work closely with Program Leads, cross-functional teams, and assigned project managers to develop various program related processes in support of consistent practices to benefits realization through an agile project management approach:
  • The program management practices,
  • Program scope & deliverables,
  • Required resources for cross-functional teams and external vendors, work plan, and budget.
  • Develop, track and manage timelines for projects and initiatives
  • Manage program teams for optimal return on investment, and coordinate and influence cross-project initiatives
  • Develop and manage budget for programs and be accountable for delivering against established business goals/objectives
  • Work with other program managers to identify issues, risks and opportunities across multiple projects within the department
  • Analyze, evaluate, and overcome program issues and risks, and produce program reports for managers and stakeholders
  • Prepare progress and status reports for program directors and committees including governance committees and ensure effective alignment amongst existing and new governance committees/structures.
  • Ensure programs are delivered cost effectively and efficiently, and in compliance with the client’s methodologies, standards and frameworks.
  • Provide mentoring and knowledge transfer to designated staff to enable continuation in operational activities and sustainment
  • Create technical project and user documentation, training manuals and various business cases including but not limited to Ontario Treasury Board (TB) / Management Board of Cabinet (MBC) submissions and internal briefing notes to ensure the effective delivery of the critical business processes
  • Other duties as assigned



  • Establish and regularly review sequencing of high-level activities within projects and across programs where dependencies exist
  • Track and report program progress against identified success factors and key enablers
  • Establish and coordinate secretariat functions, processes, and tools, enabling program oversight from executive leadership teams/committees
  • Collaborate with ministry partners, stakeholders and vendors to support designing, planning and implementing change initiatives.
  • Inform, elaborate and help deliver solutions that simplify processes and improve end-user experiences.
  • Support and contribute to planning that informs modernization and transformational service delivery roadmaps and execution against those roadmaps.
  • Support and inform vendor management activities and strategies to enable effective service delivery with the appropriate ministry oversight.
  • Design and implement program oversight solutions to ensure compliance with government regulation while encouraging quality improvement.
  • Deliver a roadmap and program solutions in long-term care capital builds, licensing, inspections, incident and complaints reporting and investigations.
  • Deliver program solutions to modernize inspections and investigations that support the enforcement of quality in long-term care homes.
  • Explore opportunities for integration and consolidation.


Experience and Skill Set Requirements:


  • Ability to think and act strategically. Big picture thinking, and solid understanding of program scope, management, and operations.
  • Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities.
  • Experience leading organizational development, strategy development, business, and program planning.
  • In-depth knowledge and experience producing program and project management artifacts and deliverables required to support program strategic objectives.
  • Ability to work positively with the wide range of individuals and stakeholders involved in program management.
  • Strong leadership and management skills and experience.
  • Strong stakeholder management and communication skills and experience.
  • Strong presentation and meeting facilitation expertise.
  • Experience handling difficult situations and managing stakeholder alignment to ensure program success.
  • Ability to find innovative ways to resolve problems and pro-actively manage program issues and risks.
  • Ability to use appropriate strategies and actions to proactively overcome resistance to change and capitalize on forces in support of change during all stages of program projects – concept, definition, planning, implementation, and close-out.
  • In-depth knowledge of strategic program budgeting and resource allocation methods and techniques to ensure program success.


Nice to Have Qualifications: 

  • Experience with the coordinated planning, management, and execution of organizational change initiatives
  • Outstanding knowledge of performance evaluation processes
  • Experience with procurements, managed services, and vendor management
  • Experience with APIs, solution integration and customer experience platforms
  • Experience with iterative and agile delivery
  • Experience with journey mapping
  • Experience with developing and advancing transformational roadmaps
  • Experience with managing and delivering end-to-end programs/projects with focus on solution integration, platform modernization
  • Experience developing and delivering presentations to a wide variety of audiences including executives.
  • Experience and/or thorough understanding of the long-term care sector including residential facilities, nursing homes, retirement homes and assisted-living facilities.
  • Knowledge of long-term care regulation, compliance, policies, responses and their implementation.
  • Experience and/or knowledge of capital builds, licensing, inspections, incident and complaints reporting and investigations.


Program Management Skills and Experience: 

5+ years’ proven experience as a Program Manager or other Managerial position:

  • Experience developing and managing program and project scope, schedules, and deliverables.
  • Experience with monitoring and forecasting program and project costs and provide reporting and input to ensure targets are met.
  • Experience with effective management of program budgets ensuring a high level of fiscal control and accountability including estimates, forecasts, and reconciliation/confirmation of actuals.
  • In-depth knowledge and handling of project and program management methodology and techniques.
  • Ability to promote I&IT program and project management best practices and adherence to standard methodologies.
  • Experience gathering and developing business and technical requirements to create and maintain a detailed program, project schedule and/or integrated plan.
  • Experience directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards.
  • Extensive experience coordinating and monitoring program and project processes developing/communicating guidelines and procedures.
  • Experience with resolution of resourcing and inter-personal conflicts, negotiates changes to resourcing, ensuring knowledge is shared among team members, and program objectives and deliverables are met in a timely manner.
  • Ability to proactively identify potential program risk events and issues before they occur including identification of appropriate mitigating strategies and plans.
  • Experience with effective articulation and prioritization of issues and risks to senior executive levels and recommendations of mitigation strategies for decision makers.
  • Experience with establishment and facilitation of program steering committee and stakeholder forums and meetings.
  • Experience with providing, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.
  • Experience with promoting Public Sector I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources
  • BSc/BA Diploma in Management or a relevant field
  • PMP is an asset.


Digital, Data, Analytics, and Information Management Skills and Experience:

  • Strategic/analytical experience leading development and deployment of large scale, multi-million dollar Digital Transformation initiatives involving large scale program and solution redesign that includes Information Management, Data and Platform Integration, Cloud Migration
  • Knowledge and understanding of Data and Information Management principles, concepts, policies, and practices.
  • Experience with leading design and performance analysis of various large systems with sub-second response times.
  • Experience with leading the planning and deployment of a next generation, scalable, unified platforms, with understanding what data is stored, end-to-end data flow, including data sources and who uses it.
  • Experience with implementing API (e.g., FHIR API) and HL7 connectors, standards and protocols required for data capture/ingestion.


Public Sector Experience:

  • 10+ years of experience working with federal/provincial/broader public-sector healthcare providers
  • In-depth knowledge of Public Sector Program/Project Management artifacts (or similar), processes and practices, and ability to produce program level documentation that comply with industry standard practices
  • In-depth knowledge of industry standard such as Program and Project Management Institute (PMI) and Public Sector I&IT project management methodologies.
  • In-depth knowledge and experience with Public Sector Health related projects
  • In-depth knowledge and understanding of Ministry policy and IT project approval processes and requirements
  • Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies
  • Solid experience with large complex IT Health-related projects and programs
  • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Job Features

Job CategoryProgram Manager

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