Program Manager


Posted 1 month ago

We are looking for a Program Manager! Reach out if you are interested and feel free to refer friends/colleagues!


Type of Employment: Contract
Title: Program Manager
Term: Contract – 12 months with extension
Location: Toronto – Hybrid 2-3 days a week
Industry: Banking
Job ID number: 213


Story Behind the Need:

Business Group: GBM Onboarding Canada is a critical component in the bank’s overall AML Compliance efforts. The Associate manages a team of Analysts onboarding customers to GBM, ensuring we meet Enterprise-Wide and local onboarding standards, including regulatory requirements and bank-driven due diligence measures. The Associate also ensures Analysts investigate and assess relationships for potential financial, reputational, operational and compliance risk in addition to activities that pose money laundering or terrorist financing risks for GBM clients.

Project: This position supports GBM Canada KYC onboarding as the Team Lead. This requires a solid understanding of Canadian KYC/AML requirements and basic understanding of KYC/AML for other jurisdictions including US, Singapore, HK and UK.
Candidate Value Proposition:
The successful candidate will have the opportunity to build strong strategic relationships across broad partner and stakeholder groups within GBM globally and across the bank and be part of a dynamic and engaged team with strong leadership and focused personal and career development support.

Typical Day in the Role:

• Support the Associate Director, in ensuring that the Bank is compliant with regulatory obligations and bank-driven risk measures.
• Manage a team facilitating the onboarding of GBM Canada clients in an efficient, compliant, and client-centric manner, rapidly triaging and escalating complex issues to management for resolution.
• Provide clear, constructive and regular feedback to analysts, with a focus on personal and professional development.
• Facilitating training and/or improvements to guidance, procedures, processes, technology etc.
• Prioritizing requests for information, establishing response times and escalating requests as required
• Preparing and escalating High-Risk, PEP and sanctions-related relationships with supporting documents to internal stakeholders for review.
• Championing a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Acting as an AML subject matter expert to the business and internal stakeholders
• Performing ad-hoc, special, and/or focused data analytics as necessary, as well as other duties and projects as assigned, to support various GBMO projects.
• Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Promoting Diversity and Inclusion groups within the bank and sharing opportunities to participate.

Must Have Skills/Requirements:

  • Minimum 3-5 years’ experience in financial services and/ or KYC/AML/ATF
  • Leadership skills: proven ability to lead, motivate, and develop a diverse team.
  • Analytical skills: strong problem-solving abilities and data analysis expertise.
  • Significant preference will be placed on applicants with cash management and/or retail business experience or Capital Markets Regulation experience (IIROC) and/or Dealer Member experience
  • Proficient with MS Office with experience in data analytics
  • A sound understanding of global banking and capital markets business is desired, as is a client-centric approach to the role. The incumbent should have broad knowledge of the end-to-end workflows among the Front, Middle, and Back Offices.

Nice to have Skills:

  • Prior experience as a team lead

Soft Skills:

  • Communication: excellent written and verbal communication and interpersonal skills.
  • Must be able to operate effectively within a stressful environment with changing priorities and tight time frames which are closely scrutinized by Senior/Executive Management
  • Fast learner with strong analytical skills and improvement mindset.
  • High energy, demonstrated ability to work under pressure, deals well with ambiguities and uncertainties, and drives results.

Best Vs Average Candidate: The ideal candidate would have the following:

  • KYC Expertise: Strong background in KYC procedures, regulations, and compliance.
  • Leadership skills: proven ability to lead, motivate, and develop a diverse team.
  • Analytical skills: strong problem-solving abilities and data analysis expertise.
  • Communication: excellent written and verbal communication and interpersonal skills.

Education: Post Secondary Experience

Interview Process:
1 Round of Interviews with the hiring manager and one team member
-Interviews to take place ASAP

Job Features

Job CategoryProgram Manager

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