Program Manager

Exciting Program Manager Opportunity in Toronto! Join our Team and Showcase your Extensive Program Management Experience, Strong Change Management Skills, and Excellent Communication Abilities! If you are interested or know someone who would be a great fit, reach out to us today and refer friends/colleagues!

Type of Employment: Contract
Title: Program Manager
Term: 1 year (with extension) – 37.5 hours/Week
Location: Markham – 3-days a week on-site at least, with travel as needed to Uxbridge and Newmarket
Job ID number: C1223

Brief Description of Duties: 

This position will be responsible for leading and managing the implementation and also the change required to assist highly-skilled medical professionals adapt to a new system and workflow at numerous operational sites. Working with the project and medical teams, this would include strategies and plans for communication, orientation, training and change adaption.

• Drive multi-location Program and lead teams in implementation of new systems and changes
• Analyze needs of stakeholder communities and recommend and implement process and system changes
• Design, develop, implement and manage change deliverables that will enable impacted users to successfully transition from the current state to the future state of the advanced clinical system implementation
• Responsible to ensure standards are maintained and single instance/build is completed to support ongoing system support going forward.
• Manage risk and mitigating strategies.
• Responsible to ensure patient safety and end user impact are considered when new workflow and/or process changes are implemented.
• Collaborate with department managers & schedulers for staff participation, e.g. project teams, workshops, training, etc.
• Accountable for quality, scope, schedule and costs related to the team.
• Recommends corrective actions as required.
• Support impacted staff and leaders in their change efforts to maximize change adoption
• Coach sponsors and leaders on effective sponsorship and change leadership
• Assess and monitor change adoption and behavior shifts
• Ensure plans are in place for the orientation and training of end-users
• Leading development of go-live plan for user support
• Ensure patient safety and end-user impact are considered when implementing workflow and process changes.
• Provide progress reporting and presentations to the leadership, sponsoring committee and others as appropriate.
• Continuously scanning the environment for ideas, best practices and emerging trends linked to managing change.

Must Have Skills: 

• 20+ years of total experience
• Minimum of 8 years of experience managing programs and experience leading project managers
• Leading and delivering high-profile, large-scale projects regarding implementation of new applications/systems in multiple locations
• Max program budget should exceed 20 million
• Lead organization change efforts, change management understanding in regards to implementation of new applications/systems
• Superior communications and people skills, negotiation skills

Nice to Have Skills: 

• PMP
• Healthcare experience
• Experience implementing technical and health information systems – EMRs/EHRs (MEDITECH, Cerner, Epic, or others) and CPOE