Network Technical Support Specialist

We’re looking for a Network Technical Support Specialist! Reach out if you’re interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: Network Technical Support Specialist
Term: 6-month Contract
Location: Remote for now – Toronto
Job ID number: C13419

Brief description of duties:

• Support the Cisco ACI and internal cloud automation in collaboration with the SMO team
• Maintain and support for a 7×24 core network environment, this includes all data centers, head offices, and Canada-wide remote offices
• Build, deploy and operate the enterprise-wide network following the industry-standard design and support best practices
• Documentation of operational and recovery procedures
• Support the development of implementation strategies and plans including identification of technical work packages, dependencies, estimates, and schedules

MUST haves:

• Degree/diploma in technology-related discipline or equivalent combination of education and experience
• Cisco, Checkpoint, Aruba, f5, and/or Radware training/certification would be an asset
• Excellent analytical and problem-solving skills
• Proven ability to follow ITIL best practices on incident management, break-fix, permanent resolution, problem management, and change management
• Solid communications and interpersonal skills
• Ability to work effectively in a team environment
• Ability to script/automate Network tasks
• Effective internal consulting skills with a strong customer service orientation
• Attention to detail and effective planning and organizational skills
• Ability to troubleshoot complex network issues and perform capacity planning

Nice to haves:

• Excellent communication
• Insurance/financial services experience