Junior Service Desk Analyst
HRBrain
CONTRACT
Canada
Posted 2 years ago
We are looking for a Junior Service Desk Analyst! Reach out if you are interested and feel free to refer friends/colleagues!
Type of Employment: Fulltime and Part-time
Title: Junior Service Desk Analyst
Term: Full-time hours 37.5 and Part-time hours 20 hrs/ week
Location: Toronto, Winnipeg and London
Job ID number: C1047
Brief description of duties:
- Responding to contacts from Service Desk customers and support teams
- Performing classification, initial support, investigation, and diagnosis of incidents
- Resolving incidents or assign to appropriate second level teams
- Contributing technical content and departmental procedures to the Service Desk knowledge base
- Participating in process improvement opportunities
- Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
- Working a variety of shifts in a 24/7 environment.
MUST haves:
- Bilingual (French/English) preferred
- Experience: Minimum 1-2 years of experience in a diverse technology and customer service-focused role
- Education: completion of a post-secondary degree or equivalent (e.g. non-specialized bachelor degree or business-related community college diploma)
- Good understanding and working knowledge of network protocols
- Solid knowledge and demonstrated experience using desktop products and operating systems
- Excellent communication and customer service skills
- Good problem solving skills
- Adaptive to change and able to manage stress
- Team Player
Job Features
Job Category | Service Desk |
Diverse technology and customer service-focused role | 1-2 |