Junior Service Desk Analyst


Posted 1 year ago

We are looking for a Junior Service Desk Analyst! Reach out if you are interested and feel free to refer friends/colleagues!


Type of Employment: Fulltime and Part-time
Title: Junior Service Desk Analyst
Term: Full-time hours 37.5 and Part-time hours 20 hrs/ week
Location: Toronto, Winnipeg and London
Job ID number: C1047


Brief description of duties:


  • Responding to contacts from Service Desk customers and support teams
  • Performing classification, initial support, investigation, and diagnosis of incidents
  • Resolving incidents or assign to appropriate second level teams
  • Contributing technical content and departmental procedures to the Service Desk knowledge base
  • Participating in process improvement opportunities
  • Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
  • Working a variety of shifts in a 24/7 environment.


MUST haves:


  • Bilingual (French/English) preferred
  • Experience: Minimum 1-2 years of experience in a diverse technology and customer service-focused role
  • Education: completion of a post-secondary degree or equivalent (e.g. non-specialized bachelor degree or business-related community college diploma)
  • Good understanding and working knowledge of network protocols
  • Solid knowledge and demonstrated experience using desktop products and operating systems
  • Excellent communication and customer service skills
  • Good problem solving skills
  • Adaptive to change and able to manage stress
  • Team Player

Job Features

Job CategoryService Desk
Diverse technology and customer service-focused role1-2

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