Junior Service Desk Analyst

We are looking for a Junior Service Desk Analyst! Reach out if you are interested and feel free to refer friends/colleagues!

Type of Employment: Fulltime and Part-time
Title: Junior Service Desk Analyst
Term: Full-time hours 37.5 and Part-time hours 20 hrs/ week
Location: Toronto, Winnipeg and London
Job ID number: C1047

Brief description of duties:

• Responding to contacts from Service Desk customers and support teams
• Performing classification, initial support, investigation, and diagnosis of incidents
• Resolving incidents or assign to appropriate second level teams
• Contributing technical content and departmental procedures to the Service Desk knowledge base
• Participating in process improvement opportunities
• Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
• Working a variety of shifts in a 24/7 environment.

MUST haves:

• Bilingual (French/English) preferred
• Experience: Minimum 1-2 years of experience in a diverse technology and customer service-focused role
• Education: completion of a post-secondary degree or equivalent (e.g. non-specialized bachelor degree or business-related community college diploma)
• Good understanding and working knowledge of network protocols
• Solid knowledge and demonstrated experience using desktop products and operating systems
• Excellent communication and customer service skills
• Good problem solving skills
• Adaptive to change and able to manage stress
• Team Player