Infrastructure Support Analyst


Posted 3 months ago

We are looking for a Infrastructure Support Analyst! Reach out if you are interested and feel free to refer friends/colleagues!


Type of Employment: Contract
Title: Infrastructure Support Analyst
Term: Contract – 6 months with extension
Location: Toronto – on-site
Industry: Banking
Job ID number: C1412


Brief Description on Duties:


What is the opportunity?

This position provides implementation, administration, support, monitoring and/or maintenance of the Server environment. Responsible for timely user problem resolution, including problem recognition, project resource, isolation and resolution/escalation.


What will you do?

  • Day-to-day server administration and support. Key technologies include Microsoft Windows Server 2016/2019, Active Directory, VMware, NetApp, CISCO.
  • Promptly respond to and rectify system instability or failure.
  • Upgrades and enhancements to maintain the infrastructure hardware and software.
  • Maintain IT documentation.
  • Implement IT policies, procedures, and best practices to meet the needs of the organization and ensure they are being followed.
  • Actively discuss, review, and recommend technical options and activities with the team.
  • Proactively make recommendations to resolve technical system issues.
  • Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
  • At all times, interface with various members of the organization in a professional, calm, helpful and courteous manner.
  • Adopts and shares best practices among colleagues.


What do you need to succeed?

Must Have:

  • Advanced knowledge of Windows, Active Directory, VMware, Storage and Networking
  • Excellent communication skills
  • Ability to work with multiple teams and stakeholders
  • Ability to analyze incident response and escalate to so correct resources are brought in to solve incident


Nice to Have:

  • NetApp certification
  • CISCO networking

Job Features

Job CategoryInfrastructure Support Analyst

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