HR Operations Specialist

We are looking for an HR Operations Specialist! Reach out if you are interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: HR Operations Specialist
Term: Contract – 12 months with extension
Location: Toronto – Hybrid 2 days a week
Industry: Consulting
Job ID number: 201

Brief Description on the Role:

Job Description:

We are seeking a Sr Human Capital (Resources) Generalist to be part of the Human Capital Operations team within the Toronto office. The HR/HC Generalist is responsible for planning and administering human resources activities for the Canadian offices.  The Sr. Human Resources Generalist provides frontline HR support to employees and management.  Responsibilities include the coordination and support of a variety of Human Capital activities, including but not limited to the assigned Region/Office.  This person will assist with initiatives to help build and maintain a strong office community in an inclusive and positive office environment.  Activities may include program administration, policy and procedure implementation support, payroll and benefits employee assistance, orientation, employee engagement, and employee relations.

Key Responsibilities:

Program Administration

• Provide guidance and answer questions on policy interpretation, ensure uniform and equitable application of policies and procedures.
• Administer Talent Management programs, such as leaves, rotations, and work schedules, generate and distribute appropriate documentation.
• Maintain time off tracking/reporting, and data for service awards.
• Enter Employee transactions and draft related documents for new hires, transfers, manager changes, pay changes, status/role changes and terminations.  Ensure and request required approvals are obtained.
• Provide assistance to resolve payroll and benefit issues and answer general questions.
• Provide assistance for involuntary terminations including, calculating severance, creating vetting files and tracking paperwork.

Pre-Hire, Onboarding and Offboarding

• Coordinate background check process for new hires
• Ensure new hires have first day logistics and details, including required paperwork and authorized work documentation.
• Organize and conduct Day 1 orientation (schedule presenters, order lunch, reserve meeting rooms).
  • Coordinate with departments to address specific on boarding requirements.
  • Deliver presentations that meet high quality standards.
  • Process any new hire paperwork.
• Troubleshoot operational issues (such as travel, expense and IT).
• Assist with terminations and exits and manage exit interviews

Other HC Activities

• Identify ways to continuously improve policies and processes
• Liaise with Global Mobility in regard to transfers
• Provide guidance to employees relating to confidential matters.
• Distribute employee communications as required.
• Manage required documentation in accordance with legal and company requirements and ensures accuracy and completeness.
• Other duties as assigned, including projects related to the business or the regional HC Services team.

Experience Required

• Bachelor’s degree
• Four plus years of human resources experience required, preferably in a professional services environment, internships considered.

• CHRP/CHRL designation or in progress would be an asset
• Bilingualism in French is required

Skills and Attributes:

• Strong attention to detail and accuracy.
• Proven experience in a role requiring a high degree of organizational skill, access to confidential information and a strong sense of urgency; able to prioritize and perform multiple tasks simultaneously
• Strong client-support orientation
• Ability to communicate effectively with all levels of the firm
• Ability to effectively function in a team environment
• Excellent verbal and written communication skills; strong interpersonal and facilitation skills
• Strong presentation skills
• Results/solution oriented
• Ability to work in a complex and fast paced environment
• A problem solver, someone that enjoys finding the solution
• Service focus to meet the needs of stakeholders
• A collaborative team player with a positive attitude

Technical Skills:

• Maintains knowledge of trends and changes in Human Resources legislation and conveys local and provincial laws where appropriate.
• Proficiency in Microsoft Suite including, Outlook, Word, Excel, PowerPoint
• Competence with video/messaging tools (Zoom, MS Teams,), collaboration tools (SharePoint)
• Experience with Workday is a plus