Helpdesk / Technical Support

We are looking for a Helpdesk / Technical Support​​! Reach out if you are interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: Helpdesk / Technical Support
Term: 12 months contract with extension
Location: Toronto – Hybrid: 2 days a week
Job ID number: C1292

Brief Description of Duties: 

The Cash Processing and Support group is seeking a Help Desk/Foreign Currency Cash Team Analyst to assist with the ongoing Foreign Currency Cash Transaction Project. We are looking for a strong customer service representative who can deal with Branch Managers, taking transit orders, work well under pressure, and maintain an empathetic approach while helping others.

Candidate Value Proposition:

• The successful candidate will have many development opportunities throughout their time at the bank as well as the opportunity to work at the Bank fulltime in the future with strong performance. The candidate will be hands on with some of the most advanced and emerging technology on a day to day basis.

Typical Day in Role:

• Booking currency rates for customers
• Buying and selling currencies from branch staff
• Inventory for branch network
• Sending out emails for System issues
• Taking orders to two cash requests
• Book rates accordingly and communicate to third party provider to send that rate out to the bank
• This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs

Must Have Skills: 

• Bilingual in English/French required
• Experience in a similar customer service-related position
• Experience of phone customer support – preferably within the financial transactions space
• Experience probing and identifying customers ask – problem solving an analytical thinking demonstrated in recent project or position

Nice to Have Skills: 

• Prior banking FI experience
• Knowledge of foreign currency orders (worked for an exchange bureau or currency exchange in the past)
• Knowledge of General Ledgers, cash orders or any accounting skills would be asset