Helpdesk / Technical Support

We are looking for a Helpdesk / Technical Support! Reach out if you are interested and feel free to refer friends/colleagues!

Brief Description on Duties:

Summary:

The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Candidate Value Proposition:

The successful candidate will have the opportunity to work hybrid where they are only asked out come in 2x a month. Team provides wide range of support and opportunity for growth.

Typical Day in Role:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower – high complexity level
• Troubleshooting customer concerns over inbound phone calls
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves:

• 2 Fluent English/Spanish- Mandatory (no exceptions, bilingual and fluency in both required) –
• 1-2 Years Customer Service Experience
• 1-3 years of browser troubleshooting practices
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have

• Previous Help Desk or Contact Center experience
• Technical Help Desk Experience

Soft Skills:

• Strong Verbal and written communication skills,
• Problem solving skills,
• Customer service
• Empathy, finesse and interpersonal skills.
• High ability to work independently and manage one’s time.

Education:

• College/University in related field preferred but not required