Change Manager


Posted 10 months ago
We are looking for a Change Manager! Reach out if you are interested and feel free to refer friends/colleagues!


Type of Employment: Contract
Title: Change Manager
Term: 9 months contract with extension
Location: Hybrid from Toronto – once/week
Job ID number: C1300


Brief Description on Duties: 


Typical Day in Role:


  • Update all procedures to correctly reflect the implementation of the Estate Settlement System into the Business As Usual activities of the Trust company
  • Update all procedures regarding the role of Centralized Admin/TAG/Middle Office Group (including process flow diagrams)
  • Modify the Office Directory in WealthNet to reflect the Middle Office group and the related contact info
  • Review job descriptions of Trust Professionals in the Middle Office group
  • Draft ‘Service Level Agreements (SLA)’ for the Middle Office group
  • Support the field users during the phased implementation of the Estate Settlement System (including attending training and acting as a connection between the field users, the Implementation Team)
  • Provide post-roll out support to the field regarding the Estate Settlement System
  • Monitor changes to the Estate Settlement system and incorporate any changes to training tools
  • Lead change management initiatives by:
  • Collaborating with the Estate Settlement System Implementation Team to identify KPIs and how to measure baseline and results
  • Creating and maintaining a record of change impacts associated with the project/initiative
  • Promoting and Supporting the use of the journey map created for impacted users
  • Working closely with SMEs throughout the project to ensure they are contributing to the change management activities
  • Support training initiatives by:
  • Collaborating with the Training Design Specialists
  • Ensuring a communication plan is in place to engage the field users and keep business lines informed
  • Informing the Regional Field Representatives as they roll out training initiatives / artifacts
  • Ensure we are receiving feedback on our initiatives by:
  • Including feedback loops in the Implementation Plans to capture end user and leadership reactions
  • Utilizing methods to track and action on feedback being received
  • Reviewing results and feedback to report on impact to KPIs and overall results

Must-Have skills:

  • 3-4+ years of change management, communication, and training experience
  • 3-4+ years of experience planning and/or executing change initiatives
  • Strong knowledge of the project management framework
  • Proficiency in Microsoft Office Suite (Word, Excel, Access and PowerPoint)

Nice-To-Have Skills:

  • Previous exposure to the banking industry/financial services is an asset; preferably the Estate & Trust Industry

Soft Skills:

  • Excellent verbal and written communication skills (primarily in English, fluency in French is an asset)
  • Excellent interpersonal skills
  • Excellent relationship management skills
  • Must be flexible and able to work in a fast-paced environment
  • Ability to manage multiple tasks and work within strict deadlines
  • Ability to work independently and cooperatively as member of a team
  • Must be highly organized and able to work with various stakeholders

Job Features

Job CategoryChange Manager

Apply Online