Change Manager


Posted 3 weeks ago

We are looking for a Change Manager! Reach out if you are interested and feel free to refer friends/colleagues!


Type of Employment: Contract
Title: Change Manager
Term: Contract – 12 months with extension
Location: Toronto – Hybrid 1-2 days a week
Industry: Banking
Job ID number: 204


It is a regulatory initiative. If they have experience in large changes in regulatory perspective that would be great. Works around client consentLong initiative because it is behavior change. FI exp is required, regulatory skill set due to thoughtful approach. Able to think outside of the box to help the frontline. Willing to question things. Strong in change management.

  • retail, commercial banking, wealth management experience (very desirable)
  • CPP – consumer privacy program
  • they value ADKAR methodology
  • depending on the change management experience, PM profiles would also be okay. but they are looking for a senior change manager.
  • 5-7 years of experience would be okay
  • regulatory initiative in banking environment (very desirable)
  • they don’t have to be master on mapping maybe, but when they have any hiccups during the process they need the consultation of this resource
  • Prosci certification(very nice-to-have)
  • Canadian financial industry experience is more important than foreign experience

What you’ll be doing

  • Support the Consumer Privacy Protection initiative in integrating change management activitiesinto the project plan. Their main focus will be on the people side of this regulatory change, including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee/client adoption and experience while minimizing resistance.
  • Work with Leadership to increase adoption of the new way of working by driving higher utilization and proficiency with the changes that impact employees to ensure a positive employee and client experience and help accelerate benefit realization, value creation, and the achievement of results and outcomes.
  • Assess the change impact: Conduct impact analyses, assess change readiness and identify key stakeholders.
  • Apply a structured methodology and lead change management activities: Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
  • Support and sometimes lead communication efforts: Support the design, development, delivery and management of communications.
  • Support training efforts: Provide input, document requirements and support the design and delivery of training

Who You Are

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.
  • You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.
  • You can demonstrate experience in 5-7 years of applying change management models (ADKAR), tools and processes to create a successful strategy to support adoption of the changes required by a project or initiative. It’s an asset if you are PROSCI certified professional.
  • You can demonstrate experience in enterprise-wide initiatives or regulatory changes. You understand the importance of sustainable behaviour change and the strategies to leverage.

How You’ll Succeed

  • Relationship Management – You build strong relationships internally and externally. You understand views of various stakeholders and facilitate problem solving to find the best
    solutions for our clients, employees, and shareholders.
  • Consulting – You are not only advocating for the business but also for ‘our clients’. You influence and impact decisions in support of business objectives. In doing so, you will validate
    current processes and propose alternative options for achieving organizational goals.
  • Financial Services expertise – You already have or will be expected to gain a better understanding of our Retail, Commercial Banking, and Wealth Management businesses and
    clients to better assess the impact of change to our clients and employees

Change Manager The main function of a change manager at this level is to lead large cross-functional projects or programs. Job Responsibilities: Leads high level (size, scope, complexity, criticality and impact) or cross-functional change projects, or a major change program, or multiple work streams within a large program. Leads production of project charter with business sponsor(s) and stakeholder(s); facilitates shared meaning and commitment to goals. Deploys change tools to drive adoption of new behaviors. Defines change plan milestones and deliverables and manages assignments to completion. Drives project outcomes and ensures achievement of benefits. Develops and facilitates organizational change work including change readiness, input to communication development, input to talent management processes, input to leadership and ownership, learning/training, and change implementation and reinforcement plan. Leads production of success measures for adoption and sustainment. Ensures timely identification and mitigation of risks and issues. Performs quality reviews of projects.Skills: Experience in primary discipline (project management, change management or business analysis) in a consulting environment. Excellent communication skills (written, verbal, facilitation and presentation.) Excellent technical skills (e.g., Microsoft Project, PowerPoint, Word, Excel, Visio.) Experience in a large global consumer-oriented business in the retail industry and/or a multi-channel/multi-brand business.Education/Experience: Required Education: H.S. diploma or equivalent. Preferred: Bachelor’s degree in business, management, HR, MIS, operations or related field. Formal education or certification in one or more disciplines (project management, change management, business analysis, or business process re-engineering.) 5-7 years experience.

Job Features

Job CategoryChange Manager

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