Change Manager

Type of Employment: Contract
Title: Change Manager
Term: Contract – 7 months with extension
Location: Toronto – Hybrid (2 days on-site)
Industry: Banking
Job ID number: C1423

Description:

Architecture, Data & Analytics (ADA) team focuses on building out enterprise-wide Architecture, Data & Analytics capabilities by developing multi-year strategies and establishing client data as a strategic asset for various LOBs.

As the Sr. Consultant, of Records and Data Change Management, you will play a key role in successfully leading transformational changes within records, data governance & analytics teams. You will be the liaison for the enterprise adoption of the Records Management team’s oversight function that delivers best practice and tools to help best manage data and records.
You will be the relationship manager across various records management related projects to achieve the desired employee adoption and behavioral changes required to achieve benefit realization. Through extensive training and communication, you will also increase adoption of the new way of working by driving higher utilization and proficiency to ensure a positive employee experience and accelerate benefit realization. This role requires a hands-on approach to solving problems, planning and supporting change related to all aspects of the employee experience and operational improvement initiatives.

Records Management and Information Management:

• You have experience in supporting enterprise-wide records and data management programs. as well as implementing records program change activities based on industry best practices and regulations.
• You have the experience to provide guidance and consultative advice to Senior Records Officers and delivery teams in understanding and interpreting requirements related to Data Management Lifecycle, including identification, retention, preservation and destruction of data and records.
• You have the experience to support the implementation of compliance monitoring activities, providing recommendations, and reporting suitable for various levels of management.
• You have the experience to participate in the development, maintenance and review of the Records Management Policy, related Standards and procedures to ensure currency, alignment with strategy, legal, regulatory and business requirements.

Skills Required:

• 5+ years of experience in Information Management System
• Records Management experience
• Privacy nice to have
• Regulatory nice to have
• Strong communication and documentation skills
• ESC and Stakeholder experience
• This role is within the CDO

Training Development: You have experience in designing and developing records and data training assets (e.g. User guides, quick reference sheets, learning bytes, e-learning videos), in an inclusive and consumable manner.

Strategy & Process: You stay up to date with rapidly evolving internal and external policies and procedures and demonstrate strategic planning to improve operational effectiveness. Experience in influencing diverse groups to adopt new systems and integrate new practices. You have the ability to make meaningful relationships to align a wide range of groups to a common goal, and to make objective and actionable recommendations, despite competing priorities and resources.

Relationship Management: You build strong relationships internally and externally. You understand views of various stakeholders and facilitate problem solving to find the best solutions for our clients, employees, and shareholders. You collaborate with team members or other departments responsible for project management, training, etc. to ensure that related strategies are aligned with PCM (i.e. ensure that the communication strategy and plan, and the training strategy and plan developed addresses key risks and change impacts that will meet project deliverables and timelines)

People Change Management: You will assess the PCM requirements of assigned initiatives to determine the level of PCM support and resources required, identify the key PCM workstreams and associated activities required to develop a PCM approach and plan.

Communication: You have extensive marketing and communication skills and are able to translate complex concepts into simple, practical advice pieces including social media posts, video scripts and storyboards, full scale articles, presentation decks, one-pager FAQ guides etc.