Change Analyst

We are looking for Change Managers with experience in People change management and HR change processes. They will be coordinating with GHR teams, HRBPs (Human Resource Business Partners), COEs, HR Solutions, and other stakeholders to develop and deploy change strategies.

Rate: $50.00 – $56.00 /hr iNc.

Story Behind the Need
Business group: HR Change Management Office – The HR Change Management Office leads enterprise-wide HR initiatives with a strong focus on communication and organizational change. The team consists of 10 members, including Change Managers, a Communications Manager, and two Communications Specialists. Historically, the team has been communications-heavy (newsletters, intranet content, events, town halls), but is now shifting toward deeper, more formal change management work.
Project: The team is supporting a large-scale, multi‑year payroll modernization initiative (ECP), running through July 2027. This project is a top priority for HR leadership, designed to overhaul Canadian payroll operations, reduce manual processes, automate workflows, improve governance, and address long-standing payroll accuracy issues. The solution will be cloud-based, with two consulting firms supporting the technology and payroll components.
The project is currently in Phase 1 (Discovery), which includes current‑state process mapping and stakeholder identification. Subsequent phases include:
Wave 2 (Aug–Dec 2026): System configuration, data integration, QA and UAT
Jan–July 2027: Migration, modernization, go‑live, training, communications, job aids, readiness, hypercare
The consulting partners will roll off shortly, and the contractor will transition into a key role supporting change activities.

Typical Day in Role:
• Design and implement change management strategies supporting large, complex HR initiatives, with guidance from the Senior Manager.
• Lead end‑to‑end change activities for small to mid‑size initiatives, or a dedicated change workstream within a larger project.
• Support execution of change tactics: communications, training, awareness campaigns, stakeholder engagement, readiness assessments, and more.
• Collaborate with GHR teams, HRBPs, COEs, HR Solutions, and other stakeholders to develop and deploy change strategies.
• Develop communication content for internal audiences using multiple formats and channels (SharePoint, intranet, internal social platforms).
• Review complex process documentation and translate it into digestible training materials and user-friendly content.
• Deliver employee communications and engagement pieces to build awareness and enthusiasm for the project.
• Support go‑live strategy development, training delivery, and change network planning as needed.
• Contribute to ad hoc project tasks in a dynamic project environment.
• Portfolio will include dedicated support for the ECP payroll modernization project.

Candidate Value Proposition:
This role offers a unique opportunity to influence a major HR transformation at a Big Five bank. You’ll work closely with engaged leaders who encourage initiative, creativity, and ownership. With sponsorship from the CHRO and CTO, the project is highly visible and strategically prioritized across the organization. You’ll join a collaborative, positive team culture and gain valuable experience supporting a flagship enterprise modernization effort—an excellent addition to any HR or change management career path

Candidate Requirements/Must Have Skills:
1) 1+ years of experience in change management
2) Experience supporting strategic project and change plans that drive measurable outcomes
3) Experience with MS tools: Excel, PowerPoint and Word
4) Experience with SharePoint, Intranet, internal social platforms

Nice-To-Have Skills:
1) Experience with video editing, graphic design
2) Strong presentation skills, writing, layout and design skills
3) Experience with creating and delivering presentations to senior stakeholders
4) Change management certifications: Prosci, CCMP/ACMP

Soft Skills Required:
• Exceptional time management and prioritization skills
• Excellent relationship building skills, with the ability to build and manage stakeholder relationships across many diverse stakeholder groups including Senior Executives
• A positive attitude, a desire to learn, a willingness to roll up your sleeves to get work done either independently or as part of a team
• Keen sense of storytelling, paired with superior writing and editing skills.
•Ability to communicate at all levels with clarity and precision, both written and verbally, easily switch between creative writing/story-telling and tactical writing

Education:
Post-secondary degree or diploma in HR, Business, Communications or related discipline
Change management certifications: ProSci, CCMP/ACMP are an asset
Certified HR (CHRP) would be an asset