Business Systems Analyst

We are looking for a Business Systems Analyst! Reach out if you are interested and feel free to refer friends/colleagues!

Type of Employment: Contact
Title: Business Systems Analyst
Term: 6-month contract – 37.5 hours
Location: Hybrid – 2-3 days a week on-site
Job ID number: C1095

Brief description of duties:

The business systems analyst is a detail-oriented, highly motivated individual with excellent analytical, organizational, interpersonal, and communication skills. In their previous work experience, they have demonstrated the ability to meet deadlines, prioritize multiple requests and apply critical thinking to resolve business and system problems.

MAJOR ELEMENTS OF THE ROLE:

• Continuously monitor support queues for key IT systems used by our business users for lead management and mortgage processing
• Triage and respond to support tickets and issues in a timely manner
• Analyze reported issues for severity and impact and document for bug fixes
• Track reported issue resolution progress and provide status updates, updating users and closing support tickets
• Identify common issues and create help documentation (e.g. cheat sheets, how to’s)
• Work with developers and product owners to refine acceptance criteria for user stories
• Work with developers to understand the scope of delivery changes to ensure full test coverage
• Create requirements mapping, test plans and test cases and execute quality assurance testing

MUST haves:

• Post-secondary education or a technology-related diploma, with 2-3 years experience in business or system analysis
• Experience with defining and executing test cases during quality assurance testing
• Experience in system support
• Familiarity with data analysis techniques
• Familiarity with programming and database concepts would be considered an asset
• Understanding of financial and banking concepts including mortgages, interest rates, property appraisals, credit assessment and mortgage products
• Experience writing SQL queries to retrieve information from relational databases would be considered an asset
• Experience working in Salesforce would also be considered an asset
• Experience working on an Agile delivery team
• Experience working with automated testing would be considered an asset