Business Analyst

We are looking for a Business Analyst! Reach out if you are interested and feel free to refer friends/colleagues!

Type of Employment: Contract
Title: Business Analyst
Term: Contract – 12 months with extension
Location: Ontario – Hybrid 3 days on-site
Industry: Government
Job ID number: 179

Description

• Provide support during the design, implementation and testing phases of the project.
• Report progress of assignment on a regular basis to Project Management, raise any issue and concerns and propose mitigation strategies.
• Lead and/or participate in teams developing solutions within Ministry of Labor Immigration Training Skills Development
• Conduct feasibility analysis, project scoping and provide project work estimates.
• Conduct Joint Requirements Planning and Joint Application Design sessions.
• Analyze and map processes / data for current state and future state.
• Requirements development involving requirements elicitation, elaboration, analysis, specification and validation.
• Use of ministry mandated requirement management tools and templates for requirements
• Review and feedback of technical design documents.
• Conduct and/or participate in walkthroughs at each project milestone.
• Knowledge transfer to TS and I&IT Cluster at all stages of the assignment.
• Report status to, and follow overall direction from the Project Manager and/or Lead Business Analyst.

The Deliverables include (but are not limited to):

• Business Cases and Request for Bids
• Business requirements / rules
• Business process models
• System Requirements specifications
• Business / Data Glossary
• Business and System use cases
• User epics, stories and themes / Product backlog and sprint plans
• Data requirements / models (conceptual / logical)
• Functional and Non-functional requirements
• Requirements Traceability Matrices
• User Interface specifications, low and high fidelity prototypes
• Report specifications
• Test plan/strategies, test cases
• Risks and Issues
• Status reports
• Work plans, e.g. requirements management plan
• Artefacts/documents required for enterprise architecture development from a business needs point-of-view (contextual and conceptual), as required for the Architecture Governance Point review process
• Other artefacts as determined by the project

Support to Development and Test teams in following areas (but are not limited to):

• Building and testing support to development team
• Reviewing test strategy, test plan and cases
• Management of defect logs
• Testing Applications
• Supporting end-user inquiries
• Defining the integration test plan
• Defining the user acceptance test plan
• Identification and resolution of problems/issues
• Document and manage risks and liaise with other project teams to coordinate project interdependencies.
• Documentation of all artefacts in a shared project library.

Skill Set Requirements

• Knowledge with Solutions Development Life Cycle (SDLC) and structured methodologies including agile, waterfall and iterative
• Demonstrable experience with Business Object Oriented Modeling, UML tools and techniques.
• Demonstrable skills and experience with documenting deliverables outlined in Deliverables section
• Work Experience in investigating, analyzing, estimating system applications in a large integrated mainframe and mid-tier environment
• Proven experience with all stages of automated system implementation in complex mainframe, with online and batch transactions
• Proven experience with sprint facilitation, interpretation of business needs to technical requirements, facilitation of project meetings for reviews
• Experience with the Public Sector architecture.
• Demonstrable knowledge of Public Sector applications, databases and systems; demonstrated experience working with legacy infrastructure hosting environments such as mainframe with complex applications; Experience with supporting legacy applications and transformation of legacy solutions using COTS products such as Oracle Siebel
• Demonstrable knowledge and experience working in accordance with policies and procedures of Public Service Sector
• Demonstrable knowledge of Project Management framework in the Public Sector and Architecture Checkpoint requirements
• Excellent analytical, problem solving and decision-making skills.
• Experience in conducting feasibility analysis, project scoping and providing project work estimates
• Experience with requirements development involving requirements elicitation, analysis, specification and validation
• Experience with documenting user stories, planning and managing product backlog, planning and managing sprints, and implementing in an iterative manner
• Demonstrated experience in the facilitation of project meetings for reviews
• Experience in reporting progress of assignment(s) on a regular basis to Project Management and raise any issues / concerns and propose mitigation strategies.
• Can work effectively independently and in a team environment.
• Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross-functional team, with clients, vendor(s) and other stakeholders.
• Excellent facilitation, presentation, time-management and problem-solving skills.
• Able to build strong and trusting relationships while liaising effectively with internal and external stakeholders and solution delivery vendor(s).
• Strong leadership skills to provide advice and guidance on all aspects of user experience and design, assessing user characteristics, needs, goals, and opportunities.
• Creative, innovative, and can think outside the box to visualize solutions that meet business needs.
• Knowledgeable in design thinking, have a user-centric mindset and attention to detail.
• Knowledge and experience with supporting Public Sector Digital First strategies; experience with working with Digital Service standards including formal submissions for assessments as per official digital standards established
• Creative, analytical approach and strong understanding of interaction design principles, including ability and experience to deliver mock-ups using advanced tools
• Able to resolve issues in a timely manner, provide options and recommendations.
• Thrive on feedback and comfortable transforming ideas generated through user research and analysis to create elegant, effective designs for diverse audiences.
• Understand business metrics and able to translate business goals and objectives into digital experiences.
• Able to prioritize change requests from clients and guide the team in determining how best to address them.
• Knowledge to ensure compliance with requirements for accessibility and user centric design including Accessibility for Ontarians with Disabilities Act (AODA) and Simpler, Better, Faster Services Act
• Strong research skills to perform industry research, provide options and make recommendations for solution improvements.

Skills

Experience and Skill Set Requirements

Technical Skills – 40%

• Significant experience designing online user experiences for complex digital solutions.
• Ability to deliver a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.
• Proficient with industry-standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
• Basic Knowledge of Microsoft Azure cloud platform
• Knowledge of online collaboration tools such as MIRO, Atlassian Confluence, Trello, Microsoft Office 365, Google Drive, Zoom, Slack, and Microsoft Teams
• Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker
• Experience in applying content layout and typography design principles and techniques for a mobile-first or responsive web design.
• Familiar with how to design information architectures and taxonomies, and how they relate to navigational design elements.
• Knowledge and experience in current web usability and accessibility standards (e.g.WCAG 2.0 WCAG 2.1 Level A & AA) and best practices.
• Knowledge and experience in usability and user-experience principles, methodologies, and techniques, including interdependencies of user interface and navigation design, accessibility, information architecture, graphic design, and user-interface design.
• Knowledge of Ontario digital government standards – refer to https://www.ontario.ca/page/digital-service-standard.

People Skills – 30%

• Can work effectively independently and in a team environment.
• Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross-functional team, with clients, solution delivery vendor(s), and other stakeholders.
• Excellent facilitation, presentation, time management, and problem-solving skills.
• Able to build strong and trusting relationships while liaising effectively with internal and external stakeholders and solution delivery vendor(s).
• Strong leadership skills to provide advice and guidance on all aspects of user experience and design, assessing user characteristics, needs, goals, and opportunities.

Analytical and Problem-Solving Skills – 30%

• Knowledgeable in design thinking, user-centric mindset, and attention to detail.
• Creative, analytical approach and strong understanding of interaction design principles.
• Able to resolve issues in a timely manner, and provide options and recommendations.
• Thrive on feedback and comfortable transforming ideas generated through user research and analysis to create elegant, effective designs for diverse audiences.
• Understand business metrics and able to translate business goals and objectives into digital experiences.
• Able to prioritize change requests from clients and guide the team in determining how best to address them.
• Strong research skills to perform industry research, provide options and make recommendations for solution improvements.