BSA

Description;

• Project Background:
o CLARA is an AI-driven Claims Copilot product aimed at improving claims management processes.
o Initial pilots (e.g., Fraud Detection, Document Translation, and Summarization) were solution-led experiments rather than user-centered discoveries.
• Purpose of the Roles:
o Address gaps in early-stage product discovery.
o Ensure a structured, user-centered approach to identifying and implementing AI solutions.
o Accelerate the delivery of CLARA by providing clear, actionable product directions for future internal teams.

MUST HAVE;
The BSA contractor is expected to possess both traditional BSA qualifications and specialized skills to support the CLARA project. Key requirements include:
• Domain Expertise:
o Familiarity with insurance processes, medical documents, and the claims life cycle.
o Proficiency in data annotation tools.
o High-level understanding of AI and NLP technologies.
• Responsibilities:
o Bridging the gap between business processes and technical documentation.
o Supporting risk analysis, particularly in navigating the AI SAFE adoption process for AI use cases (including CLARA).
o Assisting with onboarding cloud technologies to reduce the workload on Product Owners (POs) and Business Analysts (BAs).
o The role may require a candidate with a combination of skills to address both BSA and risk analysis needs.

Nice Have;
Microsoft copilot

Hybrid – 3 days per week in office