Application Support Analyst


Posted 2 years ago

We’re looking for an Application Support  Analyst! Reach out if you’re interested and feel free to refer friends/colleagues!


Type of Employment: Contract
Title: Application Support Analyst
Term: 12-month Contract
Location: Remote for now – Toronto
Job ID number: C13402


Brief description of duties:


  • Identify and resolve medium to highly complex production problems for support of applications
  • Deliver within IT General Controls and IT Application Controls required for Financial Systems.
  • Identify root cause and define actions to eliminate reoccurrence of problems.
  • Manage, support, and resolve complex vendor and proprietary technical issues in a calm and efficient manner.
  • Evaluate service requests to ensure adherence to standards and processes, identify inconsistencies while analyzing potential impacts of problems.
  • Successfully prioritize and manage multiple requests, projects, and activities typically working under pressure.
  • Effectively communicate problems and resolutions in a high-stress environment.
  • Escalate technology issues appropriately.
  • Identify proactive solutions for recurring technology occurrences to benefit the business.
  • Provides troubleshooting and maintenance of data, interfaces, and communications links as necessary to ensure operational availability.
  • Devises and/or modifies procedures to solve the most complex technical problems related to integrated systems.
  • Recommends changes and/or enhancements at the application level to management, clients, and other support areas.
  • Respond quickly as per the SLA (Service Level Agreement) to acknowledge and update the status of any production problems.
  • Determines the source of the problem versus the symptoms, with the ability to quickly assess the magnitude and implication of the problem.


MUST Haves:

  • University degree OR college diploma in Computer Science OR equivalent work experience.
  • Experience in application support or development.
  • Knowledge of Enterprise Billing systems, ServiceNow ticking system.
  • Excellent interpersonal skills.
  • Excellent communication skills both verbal and written – clear and concise manner.
  • Strong organizational skills and attention to detail.
  • Works well under pressure to meet specific timelines in a multi-task environment.
  • Commitment to providing quality customer service!
  • Team player!!
  • Knowledge of server-based OS (Wintel / UNIX / etc.), FTP (standard communication protocol used for the transfer of computer files from a server to a client on a computer network.), Shell Scripting, .net, SQL, Databases (Oracle / SQL), integration platforms (Tibco, MuleSoft), Mobile apps (IOS), monitoring tools a plus.

Job Features

Job CategoryApplication Developer
Application Support1-3
Billing systems, ServiceNow ticking systemAsset

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